Notes

ACC: 8773102720740929
BCN: 5087408001
Earl spoke to Marie
Concern: internet activation
Actions Taken: ran ITG//issue resolved//EOC

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ACC: 8499102350198722
BCN: 4848682185
Earl spoke to Julia Richard
Concern: landline activation
Actions Taken: ran ITG//register number
4849659911//unable to confirm resolution//cx got disconnected//endorsed to sup//eoc
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ACC: 8771300223670351
BCN: (773) 726-7362
Earl spoke to James
Concern: cable box activation
Actions Taken: transferred to central division//EOC

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ACC: 8299400462934485
BCN: 4438147764 4434350389
CX WAS PUT ON HOLD FOR 30 MINS AND THIC CALL WAS COLD TRANSFER
Earl spoke to Jermaine // Tiyeasha
Concern: rdk 03088 cable box activation
Actions Taken: ran ITG//set tech appointment//eoc
CR090265140
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ACC: 8773201310041985
BCN: 6036881710
Earl spoke to Theresa
Concern: there is no tech coming for today//cx waited fot 2 hrs
Actions Taken: educate cx that cx sched is on 5/25//offerred to re sched appointment on earlier date 5/21//eoc

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ACC: 8993204620071506
BCN: 7243270179
Earl spoke to Deborah
Concern: tv prompt //don't have memory //stop in a loop//this app needs a restart to free some space//memory
Actions Taken: wanted to talk to sup//endorsed to sup//eoc

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ACC: 8299610510113474
BCN: 7034777918
Earl spoke to Leah
Concern: wants to add cable service and latino channel on the account
Actions Taken: transferred to customer solutions//eoc
May 16
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ACC: 8773102950571499
BCN: 7814284077
Earl spoke to Annette
Concern: roku tv 5133X 11.5.0 roku express 3930x device should thank you we cant support this device
Actions Taken: ran ITG//issue resolved//EOC
CR Ticket #CR090295460

roku extreme // xfinity stream
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ACC: 8299600064209471
BCN: 8043660784
Earl spoke to Allison
Concern: flex box activation// no longer on the account//XRE 02022
Actions Taken: ran ITG//add flex service to account//issue resolved//EOC
CR Ticket #CR090297331

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