Notes
Notes - notes.io |
cx: Deirdre
an: 8773500030215609
issue: all the service is all working fine it is just she keep having an interruption this past few days and want ot check the possible problem
resolution: schedule for technician appointment told the cx to check her app for the update for the schedule
ct# run itg 2.0 #CR090221922
rkdk03117
84bb6963c1c6
d755
_______________________
cx: Frank
an: 8773102700047022
issue: activate modem
rresolution: run itg // manual restart cx will receive text after 10 mins
ct# #CR090232981
5087762971
_______________________
cx: Ray
an: 8299400291016850
issue: wants to activate replaced cable box
rresolution: run itg
ct# #CR090238465
pam601128409
_______________________
cx: William
an: 8773101902682842
issue: activate cable box
rresolution: technician appointment used the flex code
ct#
_______________________
cx: Franklin
an:
issue:
rresolution:
ct#
_______________________
cx: Michael
an: 8299310020017451
issue: want to add the phone number
rresolution: educate the cx that there is an ticket and will wait for the back office to respond that would take about 24 hours
ct#
3042583094
3044331730
_______________________
cx: Sandra
an: 8773201370269856
issue: want to activate modem
rresolution: run itg
ct#
SandyBobby
10connector
10connector
_______________________
cx: Jeff
an: 8499100910067551
issue: wants to activate flex
rresolution: inform about the one time charge want sup call to talk more about his concern
ct#
_______________________
cx: Carlos
an: 8299600710762162
issue: want to activate internet
rresolution: run itg // techniciian appoinment
ct# #CR090265309
_______________________
cx: Michael
an: 8299600581045796
issue: wants to activate mobile
rresolution: connect over to mobile
ct#
_______________________
cx: Taylor
an:
issue:
rresolution:
ct#
_______________________
cx: Alexis
an: 8499100026297985
issue: want to activate internet
rresolution: run itg 2.0
ct# #CR090272256
152930060225145393
a0ff700be488
_______________________
cx: Kelly
an: 8773102150119503
issue: general inquiry
rresolution: educate cx
ct# runitg 2.0 #CR090273480
_______________________
cx: Tom
an: 8773500020261936
issue: wants to activate cable box
rresolution: run itg // tech appointment
ct# 09277541
8023431178
_______________________
cx: Sawyer
an: 8299700044119442
issue: want to activate services
rresolution: cx is not currently not home and will callback when he's there already
ct#
_______________________
cx: Natasah
an: 8773404121124178
issue: cx is driving and requested a callbacl after an hour to activate her modem
rresolution: endorse to sup
ct#
_______________________
cx: Linda
an: 8773201370260590
issue: wants to activate landline
rresolution: run itg // registered th number // issue resolved
ct#
_______________________
cx: DAVID
an: 8993114480216846
issue: wants to activate internet
rresolution: run itg // issue resolved
ct# #CR090303139
5708156582
pitch: y
Galactic33
_______________________
cx:
an: 8299400451657030
issue:
rresolution:
ct#
4438132756
6274
_______________________
cx: John
an: 8499200070056723
issue: activate cable box
rresolution: run itg // issue resolved
ct# #CR090304876
_______________________
cx: Linda
an: 8299420621848855
issue: wants to activate cable box
rresolution: run itg 2.0 // issue resolved
ct# #CR090308707
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