Notes
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CR090218147-2.0
CB:(240)614-1940
Acc:8299420631788109
Issue/Resolution:cx has questions about the payment they made on their previous account,contacted billing dep and transferred over,completed itg as cx don't have problems with internet,EOC
------------------------------------------
Roj talked to Joyce Weinbaum-GSR(1001712390512066-video and internet)
CR090226999
CB:(413)567-8646
Acc:8773110190180716
Issue/Resolution:reinstated services,3 cable box activation,ran itg for activation,transferred over to support line,completed itg,issue resolved
------------------------------------------
Roj talked to Alisia Rodriguez
CB:(978)314-3227
Acc:8773201803775990
Issue/Resolution:cx has inquiry about tech appointment payment,cx will callback to have an appointment set up-educated about xfinity app,EOC
------------------------------------------
Roj talked to Krishonda Waters
CB:(781)727-4930
Acc:8773103610427056
Issue/Resolution:cx wants to have a sup call on set of the call and should be from US-educated cx that all calls are filtered,cx wants to be transferred over to other rep in activation dep as per cti info its about voice equipment,transferred to CDV technical,EOC
------------------------------------------
Roj talked to Thomas Johnston
CR090234587
CB:(301)742-0282
Acc:8299400023676617
Issue/Resolution:completed service order,modem activation,ran itg for activation,set up wifi name and password,accidentally completed itg,transferred over to support line,EOC
Johnston_home
happyhappyjoyjoy
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Roj talked to Kristin Silva
CR090236438-1.0
CR090239565-2.0
CB:(857)241-0902
Acc:8773102851022840
Issue/Resolution:cx did not install everything yet and wants to have tech to check the wirings,ran itg on nbx recommendation and routed to tech app,EOC
------------------------------------------
Roj talked to Rosalind Smith
CR090238069-2.0
CR090238393-1.0
CR090241408
CB:(857)249-2653
Acc:8773102261952537
Issue/Resolution:accidentally launch activation itg and completed,cable box-RDK 03036,ran itg for no picture issues and routed to tech app,EOC
------------------------------------------
Roj talked to Miguel Uribe
CR090248844-2.0
CB:(814)321-1178
Acc:8993113570013360
Issue/Resolution:cx wants to activate modem but doesn't have coax cable-educated cx that he needs to get it at the local store but cx wants to use his old coax,cx keeps on putting me on hold because he's checking if he has coax outlet at home also,ran itg 2.0 and routed to a tech appointment,EOC
------------------------------------------
Roj talked to Ciara Corres
CR090254113
CB:(610)927-7561
Acc:8993111622286547
Issue/Resolution:cx wants to activate modem but doesn't have outlets,completed service order,ran itg for activation and bypassed it to have tech appointment,EOC
------------------------------------------Roj talked to Judy Jessep
CR090256341
CB:(412)921-7084
Acc:8993210050655395
Issue/Resolution:general inquiry about the tech appointment message that she received,cancelled tech schedule and service order,ran itg in nbx recommendation and bypassed it since cx doesn't have problems with services,EOC
------------------------------------------
Roj talked to Bonnie Guy
CR090266258
CB:(724)698-3466
Acc:8993211350138587
Issue/Resolution:completed service order through verbal approval,ran itg for 2 cable box activation and routed to tech appointment,EOC
------------------------------------------
Roj talked to Taylor Marcum
CR090271347-2.0
CR090271644-1.0
CB:(540)487-0570
Acc:8299600600599310
Issue/Resolution:modem activation,ran itg for activation,set up wifi name and password,issue resolved
------------------------------------------
Roj talked to Charles Leuzzi
CR090272841-2.0
CB:(609)458-5152
Acc:8499050200646905
Issue/Resolution:manual tech on set of the call for modem, ran itg 2.0 and bypassed it to have a tech appointment,EOC
------------------------------------------
Roj talked to Kokeisha Wilson
CB:(857)312-0870
Acc:8773103211550819
Issue/Resolution:cx wants to know why the bill was very high-educated cx and discussed ACP,EOC
------------------------------------------
Roj talked to Dmitry Shpak-GSR(1001677392172096-internet)
CR090294375
CB:(917)225-8838
Acc:8499052280642606
Issue/Resolution:own modem activation,added connectmore service on account,added device on account,ran itg for activation,issue resolved
------------------------------------------
Roj talked to Jennifer Mcdevitt
CR090295907-2.0
CB:(908)892-3525
Acc:8499052930005238
Issue/Resolution:modem activation,ran itg for activation,issue resolved
------------------------------------------
Roj talked to Douglas/Gerard Ryea
CB:(802)673-2768/(802)673-7213
Acc:8773501180110020
Issue/Resolution:internet not working,cx want to know the balance but cannot verify the call-educated cx, tried to sent provisioning signal to the box-outage in the area,EOC
------------------------------------------
Roj talked to Tracy Robinson
CR090305292
CB:(202)294-0179
Acc:8299700071963381
Issue/Resolution:completed service order,modem activation,ran itg for activation,set up wifi name and password,issue resolved
TRACYRCOBB
@Sexkitten1967
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