Notes
Notes - notes.io |
ISSUE: asked the status of the SRO because the prev rep told her that they will come today.
STEPS TAKEN: I checked the SRO request and it was actually schedule on 5/19/2023
-Educated cx that she will be notified about the appointment when they're already in the premises and that she needs to wait for them to come.
- Situation is not service impacting.
REMARKS: No actions made on the account.
ITG 1.0:
ITG 2.0:
CONTACT NO.: (540) 878-6200
ACC NO.: 8299610060089991
CMAC:
SN:
-----------------------------------
CALLER: Jan Soehngen
ISSUE: Flex box activation
STEPS TAKEN: Ran ITG
REMARKS: Issue resolved
ITG 1.0: CR090297020
ITG 2.0:
CONTACT NO.: (267) 210-0868
ACC NO.: 8499100100983120
CMAC:
SN: MV2043VM6977
xre-00251
1299
169929
bp-twebb737 - peer feedback
-----------------------------------
CALLER: Donald White
ISSUE: Modem activation
STEPS TAKEN: Ran ITG
REMARKS: Issue resolved
ITG 1.0:
ITG 2.0: CR090297494
CONTACT NO.: (570) 972-6233
ACC NO.: 8993114870013936
CMAC: 5860D8FC651D
SB6190
SN:
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CALLER: Morris Bern
ISSUE: Sot enough speed
STEPS TAKEN: Ran ITG - routed to truckroll
REMARKS: cus agreed
ITG 1.0: CR090299279
ITG 2.0:
CONTACT NO.: (954) 558-3799
ACC NO.: 8773105140558797
CMAC:
SN:
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CALLER: James Oconnor
ISSUE: No picture
STEPS TAKEN: Ran ITG
REMARKS: routed to 1 hour waiting time - cus agreed.
ITG 1.0: CR090303622
ITG 2.0:
CONTACT NO.: (302) 922-4338
ACC NO.: 8299200230068255
CMAC:
SN:
-----------------------------------
CALLER: Margaret Caputo
ISSUE: Modem activation
STEPS TAKEN: Ran ITG
REMARKS: Issue resolved
ITG 1.0: CR090305993
ITG 2.0: CR090307990
CONTACT NO.: (609) 713-8862
ACC NO.: 8499052050233602
CMAC:
SN:
Margaret Caputo
Fiona2018
smudgie05
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