Notes

Acc# 8499053580508117
Callback# (973) 715-0134

2.0:
1.0: CR090486235

Joy spoke to: Emanuela
Issue: landline activation
Actions taken: Registered the number to modem // Run ITG // sent signals // registered the TN // cx has dial tone, can make and receive calls // issue resolved // EOC
CR090485150

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John Moore
20817 5th ave 23873


Acc# 8773102490727478
Callback# (978) 979-8450

2.0:
1.0:

Joy spoke to: Heather
Issue: can be able to access choice tv service but thru voice control, cx cannot see the xfinity stream app icon on the list of application
Actions taken: Ask assitance from Video technical


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Dunmore
I2luvdunmore!


Acc# 8773500610101914
Callback# (802) 479-0994

2.0:
1.0:

Joy spoke to: John
Issue: internet activation
Actions taken: Run ITG // check conenctions // reset wifi name and password // provisioned device // cx can connect and surf the internet // issue resolved // EOC
CR090492925

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8c3bad454370
cm700





Acc# 8299600861562460
Callback# (410) 320-4880

2.0:
1.0:

Joy spoke to: George
Issue: internet activation
Actions taken: Run ITG // provisioned device // sent signals // cx can connect and surf the internet // cx not getting subscribe speed // cx performed speed test but cx get 130+ , perform again but the speed is increasing slowly // informed the cx that it is the first time activation will take some time to fully work // endorsed to support // EOC
CR090496116

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8773110220237924
xre02022
Acc# 8773110220363423
Callback# 4136585448

2.0:
1.0:

Joy spoke to: Robert
Issue: wants to activate cable and landline
Actions taken: run ITG // sent multiple signals // cable no response // routed to tech // set appointment // landline working // EOC
CR090500570
CR090499347
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Acc# 8499100226354073
Callback#

2.0:
1.0: CR090505553

Joy spoke to: Bianca
Issue: wants to activate internet
Actions taken: As per checking the account, no service, when the cx transfer the service, service bounced back due to other active service // informed the cx // tried reinstating the service but got error // connected to sales for assistance, stayed on the line to continue the activation after acount activated but call disconnected // endorsed to support
CR090505553

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Acc# 8499052490207786
Callback# (732) 668-3924

2.0: CR090505949
1.0:

Joy spoke to: John
Issue: as per cx, he don't have a HDMI on the old tv the the cx have // informed the cx that we can troubleshoot but wants to have a tech
Actions taken: cx refused troubleshooting and just wanted to schedule a tech // informed the cx that there will be a possible charge and this can be avoide if we do troubleshooting // cx insist to have a tech and don't want to be charge // scheduled tech // GIK and GIA not application // run ITG selected no, cx don't want to troubleshoot, to proceeding process to route to tech // EOC
CR090507734

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4126262312
4126612814
Acc# 8993210021390718
Callback# (412) 661-2814

2.0:
1.0:

Joy spoke to: Victoria
Issue: landline activation
Actions taken: Run ITG // registered the tn to modem // sent signals // cx connected the telephone jack to tel1 // cx has dial tone and can make calls but cx cannot receive calls // informed the cx that since we just activated the tn today, it will take up to 24hrs for her to be able to receive calls // EOC
CR090517333
CR090515346
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Acc# 8993112420741121
Callback# (717) 673-2729

2.0:
1.0:

Joy spoke to: William
Issue: wants to know why he got 200+ balance on the account
Actions taken: informed the cx that it is his past dues taht stock up // informed the cx to be connected to billing to further explain why he had this balance // EOC


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8449052140019003

Acc# 8499052140019003
Callback#

2.0:
1.0:
593008
Joy spoke to: Nicholas
Issue: wants to reactivate service
Actions taken: connected to sales team // EOC


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Acc# 8499050130252253
Callback#

2.0: CR090533928
1.0:

Joy spoke to: Janine
Issue: wants to activate flex
Actions taken: as assistance on adding flex from billing // cx approved // run ITG // restarted teh flex // cx followed on screen activation // cx can see apps now // issue resolved // EOC
CR090533373

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Acc# 8499101090103547
Callback#

2.0:
1.0:

Joy spoke to: Scott
Issue: DVR service not synchronization
Actions taken: ask assistance from video technical team // EOC


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8499052280353303
Acc#
Callback#

2.0: CR090539759
1.0: CR090543158

Joy spoke to: Annette
Issue: wants to activate cable
Actions taken: completed the pending order on the account // restarted the cable // cx followed on screen activation // cx can see pictures now // can connect to internet // oissue resolved //
CR090539759
CR090543393

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Acc# 8773105070502922
Callback#

2.0:
1.0:

Joy spoke to: Carol
Issue: Landline service activation
Actions taken: Run ITG / registered teh TN to new modem // cx has dial tone, can receive and make calls // issue resolved // EOC
CR090545309

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144 wealy dr apt 8


Starlight
Goldmind16

Acc# 8299600781182530
Callback#

2.0:
1.0:

Joy spoke to: Najuan
Issue: Internet activation
Actions taken: Run ITG / reset wifi name and password // provisioned device // cx can connect and surf the internet now // issue resolved // EOC
CR090547807

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park
reagan311

Acc# 8299400312529931
Callback# (703) 504-8600


2.0:
1.0:

Joy spoke to: Rey
Issue: wants to activate internet
Actions taken: Run ITG // provisioned device // change the wifi name and password // cx can connect and surf the internet // issue resolved
CR090548544
CR090550151
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sunshine
Ilvmykcf#
Acc# 8299400451662691
Callback#

2.0:
1.0:

Joy spoke to: Theresa
Issue: internet and flex activation
Actions taken: Run ITG // reset wifi name and password // provisioned device // cx can connect and surf the internet // issue resolved // conencted the flex // restarted and cx follow on screen activation // issue resolved
CR090552615
CR090557946

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Beechwood@28
Ollivander

Acc# 8499050440135651
Callback#

2.0:
1.0:

Joy spoke to: Anthony
Issue: internet activation
Actions taken: cx got new modem // cx have connected them // reset wifi name nad password // provisioned device // cx can connect and surf the internet // issue resolved // cx also got dial tone // issue resolved // EOC
CR090558344