Notes
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ISSUE: Modem activation
STEPS TAKEN: Ran ITG
REMARKS: Issue resolved
TICKET: CR090515092
CONTACT NO.: (724) 777-5112
ACC NO.: 8993211190208665
CMAC:
SN:
PITCH:
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CALLER: Michael Marzano
ISSUE: Modem and cable activation
STEPS TAKEN: Ran ITG
REMARKS: Issue resolved
TICKET: CR090517631 - internet
CR090517631 - cable box
CONTACT NO.: (302) 528-5238
ACC NO.: 8499100910050714
CMAC:
SN: 9420
6510
PITCH:
Kidjoe1
Disney1971
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CALLER: Alexander Green
ISSUE: Flex box activation
STEPS TAKEN: Ran ITG
REMARKS: Issue resolved
TICKET: CR090524696
CONTACT NO.: (203) 668-5698
ACC NO.: 8773404133587024
CMAC:
SN:
PITCH:
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CALLER: Diane Avey
ISSUE: TV box downloading firmware that could take 20 minutes
STEPS TAKEN: Ran ITG
REMARKS: educated cx that jshe needs to wait about 20 minutes for it to be activated
TICKET: CR090527685
CR090528503
CONTACT NO.: (717) 860-4317
ACC NO.: 8993111210325798
CMAC:
SN:
PITCH:
rdk 030110
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CALLER: Lorraine Troglin
ISSUE: Flex and remote activation
STEPS TAKEN: Ran ITG
REMARKS: Issue resolved
TICKET: CR090530074
CR090533590
CONTACT NO.: (803) 319-6672
ACC NO.: 8299300020678212
CMAC:
SN:
PITCH: 12051
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CALLER: Ronald Drake
ISSUE: Cable box activation
STEPS TAKEN: Ran ITG
REMARKS: Issue resolved
TICKET: CR090538521
CONTACT NO.: (804) 234-6018
ACC NO.: 8299600143703650
CMAC:
SN:
PITCH: xre 00294
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CALLER: Mark Bilenky
ISSUE: Modem offline
STEPS TAKEN: Ran ITG
REMARKS: routed to tech appointment - cus agreed.
TICKET: 1001678115192098
CONTACT NO.: (908) 380-6548
ACC NO.: 8499100226356524
CMAC:
SN:
PITCH:
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CALLER: David Maxwell
ISSUE: Modem activation
STEPS TAKEN: Ran ITG
REMARKS: Issue resolved
TICKET: CR090551273
CONTACT NO.: (304) 439-1819
ACC NO.: 8993206991588984
CMAC:
SN:
PITCH:
Maxwell22
Rusty1234!
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CALLER: Lavonn Johnson
ISSUE:
STEPS TAKEN:
REMARKS:
TICKET: CR090554148
CONTACT NO.: (239) 209-7074
ACC NO.: 8299200160011374
CMAC: 441B
SN:
PITCH:
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CALLER: Robert Moschetta
ISSUE: TV can't connect to wifi network
STEPS TAKEN: Ran troubleshooting but its the TV that can't connect to the network.
REMARKS: cus agreed.
TICKET:
CONTACT NO.: (917) 603-1945
ACC NO.: 8499050020047078
CMAC:
SN:
PITCH:
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CALLER: Sonia Potaets
ISSUE: Modem activation
STEPS TAKEN: Ran ITG
REMARKS: Issue resolved
TICKET: CR090571138
CONTACT NO.: (443) 414-4375
ACC NO.: 8299400482258089
CMAC: D40AA918D1BA
sbg69508c2
SN: tm12231g4097
PITCH:
Spot
Victory1
----------------------
CALLER: Alleah Hollis
ISSUE: Flex activation
STEPS TAKEN:
REMARKS:
TICKET:
CONTACT NO.: (443) 337-3962
ACC NO.: 8299400472588073
CMAC:
SN:
PITCH:
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CALLER: Meybi Vasquez
ISSUE: modem activation
- modem offline
- routed to tech appointment
STEPS TAKEN: Ran ITG
REMARKS: cus agreed
TICKET: CR090574802
CONTACT NO.: (571) 342-1467
ACC NO.: 8299610264128389
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