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Issue: modem activation
Resolution: run itg//modem activation//modem not online//itg routed to tech//cx already have tech appointment//educated cx//recap//eoc
#CR090574827
AN: 8993207550215308
Callback #: (724) 953-5976
*******************************
Rei spoke to Zaquia
Issue: modem activation
Resolution: run itg modem activation//MODEM NOT ONLINE//ITG ROUTED TO SET TECH//SET TECH//EDUCATED CX//REcap//eoc
#CR090575928
AN: 8499051620280630
Callback #: (267) 276-2343
Rei spoke to Peter
Issue: query
Resolution: educated cx//eoc
AN: 8499100027455103
Callback #: (267) 970-2993
*******************************
Rei spoke to Robert
Issue: xfi pod activation
Resolution: run itg//xfi pods activation//itg routed to one hour resolution//educated cx//recap//eoc//
#CR090521263
AN: 8773102660101892
Callback #: (774) 316-4222
*******************************
Rei spoke to Anne
Issue: no dial tone
Resolution: run itg no dial tone//itg routed to tech//cx already have tech appointment//educated cx//recap//eoc
#CR090523007
6172333735
AN: 8773105190027651
Callback #: 6172333735
************
Rei spoke to Zaquia
Issue: modem activation
Resolution: run itg modem activation//MODEM NOT ONLINE//ITG ROUTED TO SET TECH//SET TECH//EDUCATED CX//REcap//eoc
#CR090575928
AN: 8499051620280630
Callback #: (267) 276-2343
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