Notes
Notes - notes.io |
Rei spoke to Serenity
Issue: cx wants to remove cable service
Resolution: educated cx//transfer to customer solutions//eoc
AN: 8299600600592273
Callback #: (540) 688-7743
*******************************
Rei spoke to Shawn
Issue: modem activation
Resolution: run itg//modem activation//speed gateway issue//issue resolved//recap//eoc
#CR090506676
AN: 8773501130096683
Callback #: 8023777117
*******************************
Rei spoke to Laronda
Issue: cx wants an update DVR ticket//cx wants to view the recording videos on dvr but it was missing
Resolution: rub itg dvr issues//tried sync process//view saved files//itg suggested to rerecord the videos//educated cx//endorsed to support//eoc
#CR090513757
#CR090508021
AN: 8993210051355326
Callback #: (412) 598-0492
*******************************
Rei spoke to Carmen
Issue: queries about cable box service
Resolution: cx dont have the cable box yet but wants to get it on the nearest local store//educated cx//eoc
2305202628887993
AN: 8993210370493832
Callback #: 4123035015
*******************************
Rei spoke to Edward
Issue: queries account number
Resolution: educated cx//eoc
#CR090516865
#CR090546633
AN: 8773202470040056
Callback #: (631) 804-9316
*******************************
*******************************
Rei spoke to Brian
Issue: modem activation
Resolution: run itg modem activation//chgange wifi name and password//send provisioning signals//issue resolve//recap//eoc
#CR090528156
AN: 8499102530219810
Callback #: (445) 224-8459
*******************************
Rei spoke to Raymond
Issue: cannot receive call
Resolution: run itg cannot make calls//reboot modem/tried call cx//itg routed to an hour resolutrion//educated cx//recap//eoc
#CR090530126
AN: 8299400290037279
Callback #: (443) 504-5285
*******************************
Rei spoke to Josephin
Issue: modem activation
Resolution: run itg modem activation//send provisioning signal//call got disconnected//eoc
#CR090542656
#CR090542804
AN: 8299400440182785
Callback #: (410) 994-6096
*******************************
Rei spoke to Samuel
Issue: intermittent internet connection
Resolution: run itg intermittent connection//issue resolved//recap//eoc
#CR090544311
AN: 8773403711181051
Callback #: (860) 357-0310
*******************************
Rei spoke to Daniel
Issue: modem activation
Resolution: modem activation//send provision//
#CR090547648
AN: 8773100802011268
Callback #: (978) 868-4460
*******************************
Rei spoke to Michael M
Issue: modem activation
Resolution: run itg modem activation//change wifi name and password//send provisioning signal//issue resolve//eoc
#CR090549784
AN: 8299400472591721
Callback #: (608) 220-3957
*******************************
Rei spoke to Bonita//Les
Issue: cable box activation
Resolution: swapped cable box//run itrg cable box activation//issue resolve//recap//eoc//
#CR090552339
6655
xre 10000
AN: 8993111470038214
Callback #: (717) 386-1808
*******************************
Rei spoke to Bonnie
Issue:
Resolution: call got disconnected//endorsed to support//eoc
#CR090553084
AN: 8773103520305780
Callback #: (860) 833-7264
*******************************
Rei spoke to Laila
Issue: modem activation
Resolution: run itg//modem activation//itg routed to tech//cx refused tech appointment//cx wants to troubleshoot with xfinity app//educated cx//eoc
#CR090555039
80cc9c44c310
AN: 8773100021224874
Callback #: 6177108492
*******************************
Rei spoke to Kristin
Issue: flex box activation
Resolution: complete service order//run itg//internet no connectivity//issue resolve//flex activation//issue resolve//recap//eoc
#CR090559340
rdk-0307
AN: 8499050300033426
Callback #: (215) 805-8792
*******************************
Rei spoke to Antoinette
Issue: laptop cant connect to internet
Resolution: run itg internet no connectivity//itg routed to contact oem//educated cx//eoc
#CR090561317
AN: 8993111040018217
Callback #: (717) 421-4399
*******************************
Rei spoke to Eiyob
Issue: queries
Resolution: educated cx about the nearest local store since he is travelling//eoc
AN: 8299400433637241
Callback #: (571) 314-8977
*******************************
Rei spoke to Rosa
Issue: cable box//cx waited for an hour resolution opn previos agent
Resolution: run itg 2.0 //itg routed to set tech appointment//educated cx//recap//eoc
#CR090567733
AN: 8299200200014727
Callback #: (302) 222-2974
*******************************
Rei spoke to Michael
Issue: modem activation
Resolution: add modem into account//run itg modem activation//recap//issue resolve//eoc
#CR090570613
#CR090570914
9418659fcd33
cax30
AN: 8499100027416972
Callback #: (267) 702-9403
*******************************
Rei spoke to Tyree
Issue: cx did not receive modem should be delivered today
Resolution: educated cx//cx will go to the nearest local store to get the equipment//eoc//
AN: 8299610243636544
Callback #: (301) 257-7325
*******************************
Rei spoke to Elisha
Issue: flex box error code
Resolution: run itg no picture//refresh flex box//itg routed to pending ecm ticket order//educated cx//eoc
#CR090573460
xre-02022
AN: 8993211620301080
Callback #: (878) 313-8715
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