Notes
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240 345 2138 -> home phone
2001:0558:4042:006B:2CD7:EFB9:9E84:3C5A
8499100027602431
509 784 5683
Kelly to Abbey (FV)
> modem activations
> ran itg / issue resolved
> Eoc #CR090481225 #CR090484412
CL82219 -> (800) 222-3111
8993211680013294
724 462 8654
Kelly to Norma (unVerified)
> telephones not working #724 843 6771
> check the status / its working / issue resolved
> Eoc #CR090485906
8499100101460268
215 888 1740
Kelly to Jasmine (FV)
> modem activations
> ran itg / rerouted for tech apt
> educ the cx about the process
> Eoc #CR090492871
kady1398!
8773406150592035
860 212 2766
Kelly to Barbara (FV)
> modem activations
> ran itg / issue resolved
> Eoc #CR090497550
8299610451871080
202 352 5399
Kelly to Mohammad (FV)
> the call got dc / endorse to support
#CR090501388
8773100710792389
617 957 0420
Kelly to Susan (FV)
> account inquiries
> educ the cx / eoc #CR090502502
jkUBhJhT
8993207720108110
724 757 2284
Kelly to Kc walt (FV)
> modem activations
> ran itg / issue resolved
> Eoc #CR090509612
mark_dauphinee
Kobravelor3693
8773102902892472
603 820 5236
Kelly to Mark (FV)
> wants to sign up for xfinity
> complete the process
> Eoc #CR090520146
8499100101457447
267 788 6310
Kelly to Latasha (FV)
> the xfinity cameras has a wrong spot
> xfinity home costumer
> ran itg to provisioned the telephone first before we contact xfinity home dept for further assistance.
> rep. cesar takeover the call
> #CR090521346 #CR090522160
8299420170031630
714 609 1959
Kelly to Anne (FV)
> lost of connection
> ran itg / issue resolved
> Eoc #CR090525279
MA0002sav
8993208840297593
412 996 3525
Kelly to Kathleen (FV)
> wrong password to the wifi
> ran itg / issue resolved
> Eoc #CR090531725
8773201290074576 / 8773500610003235 / 4272
603 969 8402
Kelly to Sue (FV)
> wants to reinstate the account
> ran itg / issue resolved
> Eoc #CR090539165
> #CR090533114
8499050430468682
267 847 4387
Kelly to Paula (FV)
> having problem in the tv
> ran itg / rerouted for 1 hour diagnostics
> educ the cx about the soak process
> Eoc #CR090542855
8773110250570699
860 997 9607
Kelly to Ricardo (unverified)
> wants to activate the modem
> accounts under prepaid
>the call got dc / endorse to support
95@FarHorizon
Gracie@2010!
2001:558:4023:dc:f2:93b0:7cf7:2f75
SP6HPXI2MB
8773500780241912
203 984 4474
Kelly to Molly (FV)
> modem activations
> ran itg / issue resolved
> Eoc #CR090549022
8499051510397031 / 0590
609 582 0638
Kelly to Charlotte (FV)
> the costumer has discreparencies in her bill which is 175.08
> educ the cx about the process and the month of april
> connect to billing department
> rep. Jack takeover the call
8299610260923940
703 216 5622
Kelly to Leanne (FV)
> wants to activate a cable box
> sn # PAM605011817
> status of the box (LOST)
> xre - 00250
> created a ticket at techspot / need to wait for 24 hours to complete the process
> educ the cx / eoc
Luis
Huertas812
8499053141672865 / 4839
862 255 0352
Kelly to Louis (FV)
> modem activations
> ran itg / the costumer werent able to see the wifi information / connect to hsi technical
> rep. lander takeover the call
> Eoc #CR090515255
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