Notes

Acc. #: 8299420651582622
CB #: (301) 221-9288//

set up a new mailbox
#CR090254201
Rea spoke to: Judith
Issue: setting up new voicemail box
Action taken: ran itg, routed to create a ticket for the higher fix agency, educate the cx that it will take an hour for all the process to be completed, eoc.


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Acc. #: 8993212810162969
CB #: (412) 867-6817

M11516TEA900
#CR090336156
Rea spoke to: Brett
Issue: cable box activation
Action taken: ran itg, send signals, issue resolved, eoc.


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Acc. #: 8499100101454394
CB #: (215) 687-0231
#CR090339145
2675917145
SE0752300967

#CR090341625
Rea spoke to: Maurice// ANTOIN ATTE
Issue: inquiring about her acc. number
Action taken: verify the acc., confirm the service address, provided the acc. number, initiate the activation for the cable box, activate the equipment in the account, ran itg, issue resolved, did adjust and switch volumes and channels eoc.
#CR090342308

================================================================================================================================

Acc. #: 8773100701151322
CB #: 8573261838
getting an iPhone 14
June 3

Rea spoke to: Elliot
Issue: technician appointment/ inquiring for an iPhone
Action taken: verify the acc., ran itg, educate the cx with the process

6:00pm
[email protected]
075481994
12211954
EliottAndersen
[email protected]
================================================================================================================================

Acc. #: 8993111100346995
CB #: (717) 753-0698// 7177530698
#CR090362756
#CR090355626
7172646421
Rea spoke to: Marlene
Issue: cable,landline,internet activation
Action taken: complete the orderregister the landline number, send provisioning signal, cx has dial tone, and internet is up and running, able to connect the phone to the internet but wasn't able to connect the computer, ran itg in activating the cable box, send signals, cable services is working, walk the cx to the process of connecting her computer to the wifi, still cannot connect, suggest to just set-up an appointment for a technician, cx agreed, issue resolved, eoc.


================================================================================================================================

Acc. #: 8499050260274788
CB #: (609) 617-7157

C0A00D0B054


Rea spoke to: Karen
Issue: internet activation, cable box activation
Action taken: ran itg, send signals, modem is offline, set-up a tech. appointment, eoc.


================================================================================================================================


Acc. #: 8499100025813956
CB #: (202) 374-7803

SC91149D9EAA
80C95
SN: PAAN1119224
#CR090396207
#CR090401695
Rea spoke to: Carolyn
Issue: internet activation/ cable box activation
Action taken: ran itg, send signals, modem is offline, set-up a tech. appointment, issue resolved, eoc.


================================================================================================================================

Acc. #: 1007408868
CB #: 4127706267

put on hold for an hour and 30th
Rea spoke to: Jill
Issue: inquiry
Action taken: educate the cx and connect her over into the mobile billing dept., and into the xm advanced team, eoc.


================================================================================================================================

Acc. #: 8993210011060123
CB #: (724) 816-0783
Motorola MG8725
0040368E692E

Rea spoke to: Charles
Issue: internet activation
Action taken: add the device into the acc., tried to complete the order onto the acc. but failed due to the active account of the previous owner as well, educate the cx and give the option to just go to the nearest local store and present any documentation that he is the new owner of the house already, issue resolved, eoc.


================================================================================================================================

Acc. #: 8499052280602964
CB #: (732) 645-6850


Rea spoke to: Franklin
Issue: internet activation
Action taken: verify the acc., educate the cx that the payment he made is still pending and cannot proceed to activating the equipment or his services, transfer to the billing dept. to be able to complete the pending status of the payment, eoc.


================================================================================================================================


Acc. #: 8773101902092083
CB #: (774) 433-2282
#CR090423846
Rea spoke to: Nigel
Issue: voice activation
Action taken: register the tel. number, send provisioning signal, raqn itg, issue resolved, eoc.


================================================================================================================================

Acc. #: 8993116650038389
CB #: (570) 328-3126
5703283126$

#CR090429314
Rea spoke to: Maria
Issue: internet activation
Action taken: ran itg, send signals, routed to the soak process, cx should wait for 4 hrs. for further updates, eoc.


================================================================================================================================

Acc. #: 8499053340461474
CB #: (908) 494-9336

Valeriy1975
Vadim2003@1

#CR090434604
Rea spoke to: Valeriy
Issue: Internet activation
Action taken: activate the equipment into the acc., ran itg, set-up wifi name and password, issue resolved, eoc.


================================================================================================================================
#CR090436661
Acc. #: 8499050130083112
CB #:(856) 669-7143

Surf309
slowlotus102

Rea spoke to: Tim
Issue: Internet activation
Action taken: ran itg, send signals, routed to soak process, cx should wait for 10 mins. for the resolution, suggest to set-up his wifi name and password through the app instead, eoc.