Notes
Notes - notes.io |
617 694 4106
kelly to Gail (FV)
> wants to dispatch a servicemen right away
> doesnt want to have a troubleshooting steps
> ran itg for cable box activations on outlet G to reroute for tech apt
> educ the cx about the process
> Eoc #CR090340283
8299310110081367
304 279 3345
Kelly to Darlene (FV)
> 877 384 2575 -> acp contact support
> the costumer wants to lower down the bill from 84.99
> provided the information about the acp
> contact the internet essentials department under rep. jen for the ie plus offer / educ that the costumer still needs to apply for the acp
> contact solutions dept for the offer that we can provide
> rep. john takeover the call / eoc
charles 8773105060565434
MA1537EF6906 - A
PAD202968786 - A
MA1530EX4944 - B
PAK800602233 - B
PAM605968842 - C
PAM605968545 - D ... xm receiver
PAM606496898 - E
889E68D8E2AC - F modem
TC5914706038 - G xfinity home
8773103190668574 / 7748
617 631 3053
Kelly to Jean (FV)
> tech apt scheduled for to day at 10 oclock today inquiries
> modem activations
> wants to activate the service
> ran itg / issue resolved
> eoc #CR090358542
notes: the cx will keep the appointment temporary on the 24th and will contact the manager for the reschedule process the 4 boxes for the cable isnt responding / notation /
8499100101009099
267 628 7347 / 145625804
Kelly to Kecia (FV)
> wants to activate sim card
> connect to mobile care department
> rep. aj takeover the call
> eoc
8773405060320727
812 698 4230
Kelly to not confirmed the name
the call got dc
endorse to support
1C9D72DB7D69
8299400482263618
972 903 9032
Kelly to Kristen (FV)
> same gateway from the apartment
> switched address
> ran itg / reroute for tech apt
> educ the cx about the process
> Eoc #CR090368109
8773102490044478
978 697 5889
Kelly to Robert (FV)
> the wire has been dropped on the ground
> needs a servicemen to be dispatched asap / ran itg
> rerouted for tech apt / educ the cx
> Eoc #CR090372796
8993113200008582
717 606 6725
Kelly to Sara (FV)
> tech apt schedule
> educ the cx about the process
> the costumer
> rep. kyla from ie department connect me to retention dept
> Rep. josh takeover the call
8773103171340144 / 1026
781 888 0677
Kelly to Sasha (FV)
> bet , cnn , tnt channels UNDER ULTIMATE TV service package
> complete the process in the biller
> connect to change of service
> rep. reese takeover the call / eoc
8299300120416596
443 995 2512
Kelly to Rose (FV)
> wants to reinstate the service
> educ the cx that she needs to pay a pending bal of 297.60 to reinstate the account
> will go to store to returned the equipt tommorrow
> Eoc
8773403811501315 /
203 501 7719
Kelly to Lynn (FV)
> rdk 03003 error
> PH all out connectivity
> educ the cx about the process
> and the main problem / pending tech on the biller already
> 44(6A)B7(AF)1C
> #CR090402515
8499051010418931
908 370 5009
Kelly to Julia (FV)
> wants to transfer the service at new add
> 107 Cornell Rd Glassboro, NJ 08028
> connect to national move
> the call got dc / endorse to support
8299200420008418 / 8648
302 379 4240
Kelly to Steven (FV)
> cable box xre - 03007
> ran itg / isssue resolved
> Eoc #CR090411001
8993210160130438
412 973 1453
Kelly to Mckenzie (FV)
> account inquiries
> educ the cx / eoc
8299400312472686
301 455 6215
Kelly to rep. Mocha from technical
to Isatou
> wants to activate the phone
> ran itg / #CR090416840
> cannot receive calls
> educ the cx to wait for 24 hours for the process / eoc #CR090418369
8499050060282999
610 299 3434
Kelly to Charles (unverified)
> modem activations
> ran itg / issue resolved
> eoc #CR090423878
8299600064209455
804 971 3596
Kelly to Marvin (Unverified)
> modem activations
> prepaid account
> rep. abraham from prepaid dept takeover the call / eoc
8773110190015029
413 567 1380
Kelly to Stephen manning (unVerified)
> modem activations
> cmac add : 5CE30EADDBCE
> ran itg / issue resolved
> eoc #CR090430441 #CR090433708
8993208530099689
724 871 8092
Kelly to kylie (FV)
> modem activations
> ran itg / rerouted for tech apt
> educ the cx about the process
> Eoc #CR090437754
8993113130046041
717 419 5582
Kelly to Michelle (FV)
> the costumer got a new smart tv
> connect the new tv to the outlet A modem
> remotes not working / ran itg
> issue resolved / Eoc #CR090445589
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