Notes

CALLER: Jamie Leonard
ISSUE: Flex box activation
STEPS TAKEN: Ran ITG
REMARKS: Issue resolved
ITG 1.0: CR089890990
ITG 2.0:
CONTACT NO.: (619) 213-9753
ACC NO.: 8299300011298509
PITCH:
CMAC:
SN: C
XRE-00294
[email protected]
--------------------------------
CALLER: Alison Tobias
ISSUE: Adding Telephone service but her modem is not telephone capable
STEPS TAKEN: Ran ITG - educated cx that she needs a telephone capable modem and cx understood.
REMARKS: Added the telephone service to the account.
ITG 1.0: CR089897063
ITG 2.0:
CONTACT NO.: (717) 869-8443
ACC NO.: 8993112180154002
PITCH:
CMAC:
SN:
--------------------------------
CALLER: Daniel Marchand
ISSUE: Internet activation
STEPS TAKEN: Ran ITG
REMARKS: Issue resolved
ITG 1.0: CR089903298
ITG 2.0:
CONTACT NO.: (540) 431-0256
ACC NO.: 8299610130732588
PITCH:
CMAC:
SN:
Chicken
17L6G279
17L6G279
17L6G279
--------------------------------
CALLER: Veronica King
ISSUE: Wants to reinstate the account but it is under collections hold
STEPS TAKEN: Transferred to billing
REMARKS: No changes made on the account
ITG 1.0:
ITG 2.0:
CONTACT NO.: (804) 429-4425
ACC NO.: 8299600151119096
PITCH:
CMAC:
SN:
--------------------------------
CALLER: Tassy R Blaine
ISSUE: cable box activation
STEPS TAKEN: Ran ITG
REMARKS: Issue resolved
ITG 1.0: CR089911581
ITG 2.0:
CONTACT NO.: (202) 931-1857
ACC NO.: 8299700071522039
PITCH:
CMAC:
SN:

--------------------------------
CALLER: Erica Wiggins
ISSUE: Invite Joe
STEPS TAKEN:
REMARKS:
ITG 1.0:
ITG 2.0:
CONTACT NO.:
ACC NO.: 8993110410032113
PITCH:
CMAC:
SN:
Joe Wiggins
4438659264
[email protected]
--------------------------------
CALLER: jaen
ISSUE: wants to book an appointment for Wihart on the store. and wants to speak to someone from US
STEPS TAKEN: Tried to give her instructions about how to book online appointment but she doesn't have the correct xfinity ID and she is not fully verified.
REMARKS:
ITG 1.0:
ITG 2.0:
CONTACT NO.: 7325754025
ACC NO.: 8499052380468712
PITCH:
CMAC:
SN:
--------------------------------

CALLER: Betty Delgado
ISSUE: Modem activation
STEPS TAKEN: Ran ITG
REMARKS: Issue resolved
ITG 1.0:
ITG 2.0: CR089934917
CONTACT NO.:
ACC NO.: Awilda1010
PITCH:
CMAC:
00CB7A06ABCF
SN:
Awilda Delgado
Awilda1010
--------------------------------
CALLER: Bobbi Castillo
ISSUE: Modem activation
STEPS TAKEN: Ran ITG
REMARKS: Issue resolved
ITG 1.0:
ITG 2.0: CR089938781
CONTACT NO.: (443) 473-5788
ACC NO.: 8299400280355889
PITCH:
CMAC:
SN:
--------------------------------
CALLER: Esau Murphy
ISSUE: Modem activation
STEPS TAKEN: Ran ITG
REMARKS: Issue resolved
ITG 1.0:
ITG 2.0: CR089942540
CONTACT NO.: (475) 689-9626
ACC NO.: 8773402202872244
PITCH:
CMAC:
SN:
Soleil2021
murphy266
--------------------------------
CALLER: Shawn Oloughlin
ISSUE: Modem activation
STEPS TAKEN: Ran ITG
REMARKS: Issue resolved
ITG 1.0:
ITG 2.0:
CONTACT NO.: (781) 901-2434
ACC NO.: 8773100020744856
PITCH:
CMAC:
SN:
--------------------------------
CALLER: Richard Reed
ISSUE: Modem activation
STEPS TAKEN: Ran ITG
REMARKS: Issue resolved
ITG 1.0:
ITG 2.0: CR089951725
CONTACT NO.: (508) 280-2500
ACC NO.: 8773105060441107
PITCH:
CMAC:
SN:
Bboatt
Worldcat
--------------------------------
CALLER: Barbara Clark
ISSUE: Wants a wireless cable box but received 2 main boxes
STEPS TAKEN:
REMARKS: Please send wireless cable box
ITG 1.0:
ITG 2.0:
CONTACT NO.: (276) 732-8135
ACC NO.: 8299600581045762
PITCH:
CMAC:
SN:
--------------------------------
CALLER: Zelda Dipentima
ISSUE: Wants to request a tech appointment for her telephone that's having a static noise. They already gone
STEPS TAKEN: requested a manual tech to my supports
REMARKS: customer understood.
ITG 1.0:
ITG 2.0:
CONTACT NO.: (215) 520-3080
ACC NO.: 8499100220707532
PITCH:
CMAC:
SN:
sunday 1 oclock
(215) 745-7472
--------------------------------
CALLER: Marian Alston
ISSUE: Having trouble with his subscription but some supervisor from xfinity called back to check his issue while he's on the phone with me and preferred to speak with the supervisor.
REMARKS: No changes made on the account.
ITG 1.0:
ITG 2.0:
CONTACT NO.:
ACC NO.: 8993110911832409
PITCH:
CMAC:
SN:
--------------------------------
CALLER: Randy Hayes
ISSUE: Modem activation
STEPS TAKEN: Ran ITG
REMARKS: Issue resolved
ITG 1.0: CR089963629
ITG 2.0:
CONTACT NO.: (802) 558-2966
ACC NO.: 8773500430238508
PITCH:
CMAC:
SN:
randy.cvcs
wood9663$
--------------------------------
CALLER: David Huh
ISSUE: Modem activation
STEPS TAKEN: Ran ITG
REMARKS: Issue resolved
ITG 1.0: CR089968811
ITG 2.0:
CONTACT NO.: (516) 320-0352
ACC NO.: 8773100610072866
PITCH:
CMAC:
SN:
--------------------------------
CALLER: Unknown
ISSUE: disconnected call
REMARKS: No interaction
ITG 1.0:
ITG 2.0:
CONTACT NO.:
ACC NO.: 8299400311841113
PITCH:
CMAC:
SN:
--------------------------------
CALLER: William Ciesluk
ISSUE: Flex box activation - routed to 1 hour witing time
STEPS TAKEN: Ran ITG
REMARKS: Customer agreed.
ITG 1.0: CR089975037
ITG 2.0:
CONTACT NO.:
ACC NO.: 8299420651592548
PITCH:
CMAC:
SN: xre-02022
--------------------------------
CALLER: Alix Desir
ISSUE: Modem offline
STEPS TAKEN: Ran ITG - routed to truckroll
REMARKS: customer agreed
ITG 1.0: CR089979577
ITG 2.0:
CONTACT NO.: (240) 424-3189
ACC NO.: 8299310031312685
PITCH:
CMAC:
SN:
--------------------------------
CALLER:
ISSUE:
STEPS TAKEN:
REMARKS:
ITG 1.0:
ITG 2.0:
CONTACT NO.:
ACC NO.:
PITCH:
CMAC:
SN:
--------------------------------
CALLER:
ISSUE:
STEPS TAKEN:
REMARKS:
ITG 1.0:
ITG 2.0:
CONTACT NO.:
ACC NO.:
PITCH:
CMAC:
SN:
--------------------------------
CALLER:
ISSUE:
STEPS TAKEN:
REMARKS:
ITG 1.0:
ITG 2.0:
CONTACT NO.:
ACC NO.:
PITCH:
CMAC:
SN:
--------------------------------