Notes
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Rei spoke to Ken Hines
Issue: cx received a text that netflix service was being cancelled
Resolution: checked account and netflix is a bundled service//educated cx//issue resolve//eoc
AN: 8499200072537811
Callback #: (302) 650-4325
*******************************
Rei spoke to Lawrence Spence
Issue: modem activation
Resolution: cx wants to set tech but cant provide verification info//educated cx//call got disconnected//eoc//endorsed to support//
AN: 8499101460688911
Callback #: 2158680537
*******************************
Rei spoke to Daniel Domiano
Issue: modem activation
Resolution: run itg modem acvtivation//modem not online//itg routed to tech appointment//cx already have tech schedule//educated cx//recap//eoc
#CR089733840
AN: 8993206150383474
Callback #: (412) 818-7286
*******************************
Rei spoke to Virginia Kyvelos
Issue: modem activation
Resolution: run itg modem acvtivation//modem not online//itg routed to tech appointment//set tech//educate cx//recap//eoc
#CR089737246
AN: 8773102291491266
Callback #: (781) 789-9169
*******************************
Rei spoke to Hector Valentin
Issue: modem activation
Resolution: run itg//modem activation//send provisioning signal//issue resolve//recap//eoc
#CR089740762
AN: 8773201500273349
Callback #: (978) 699-5166
pitched
*******************************
Rei spoke to Dean Dziaminski
Issue: cx wants a receiver box
Resolution: while checking the account call got disconnected//eoc//endorsed to support
AN: 8993208830298221
Callback #: (412) 508-3442
*******************************
Rei spoke to Charles//Tonya Lee
Issue: cx wants tech appointment for landline installation
Resolution: set manual tech from support//educated cx//issue resolve//recap//eoc
AN: 8299400440913643
Callback #: (410) 419-4575
*******************************
Rei spoke to Carol Green
Issue: modem activation
Resolution: cx wants to set up the connections first and wants a callback after 2 hours//educated cx//endorsed to support//eoc
#CR089752706
AN: 8299700071958506
Callback #: (202) 247-8065
*******************************
Rei spoke to Dan Regan
Issue: modem and cable box activation and cx wants tech appointment
Resolution: speaking with cx wife and we cant verify account so cx wants to callback later when Dan is home already//educated cx//eoc
AN: 8773110220017813
Callback #: (413) 478-4940
*******************************
Rei spoke to Jonathan
Issue: cx wants to have a shipment of a flex box
Resolution: process the shipment//educate cx//recap//eoc
AN: 8299420311139375
Callback #: (808) 208-3597
*******************************
Rei spoke to Vernon
Issue: queries
Resolution: educated cx//eoc
AN: 8499053520367202
Callback #: (917) 832-2285
*******************************
Rei spoke to Paul
Issue: cx want to port in landline to xfinity
Resolution: educate cx//transfer to port in dept//eoc
AN: 8499051630081838
Callback #: (609) 238-1627
*******************************
Rei spoke to Jim
Issue: cx has landline issues
Resolution: registered landline on xpg to the right modem//endorsed to support//eoc//
6105433329
6105434990
6106900924
AN: 8499100320035636
Callback #: (610) 505-3926
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