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732 738 8557
kelly to rep. jaraysha to robert (FV)
> wants to port in number 7327388557 to the new address at 54 labaw drive cranbury
> however the rate code not matched
> educ the cx that we can only use the phone number if its the same rate code
> or we can use this as mobile number // eoc
8499053580015436
201 759 4212
Kelly to Anna (FV)
> sn # 5064 / outlet D
> cable box activation
> ran itg
> rerouted for tech apt
> educ the cx about the process
> eoc #CR089758832
8499101810362241
267 229 6095
Kelly to Barb (FV)
> wants to lower the bill
> connect to retention department
> rep. juanita takeover the call
> Eoc #CR089760943
1C9D7205B9F4
XI11SC5220205E1FBICO
8773201640919959
978 235 2548
Kelly to Abbey (FV)
> modem activations
> ran itg / issue resolved
> eoc #CR089763933
8773403740109032
860 467 6556
kelly to William (FV)
> account inquiries
> eoc #CR089764538
8993115720158995
717 501 2514
Kelly to Cole (FV)
> cmac add : 704FB80CE055
> modem activations
> ran itg / issue resolved
> Eoc #CR089769552
8773400270349145
860 658 5377
Kelly to Thomas (FV)
> modem activations
> ran itg // the call got dc
> endorsed to support
> Eoc #CR089774637
8499101460689265
610 574 1204
Kelly to Matthew (FV)
> modem activations
> verizon costumers
> ran itg for modem to reroute for tech apt
> cancel walkthrough on activation
> needs to activate the wirings on the home
> educ the cx about the process / eoc #CR089776428
8299200190928324
667 837 7526
Kelly to Tiona (FV)
> modem activations
> the call got dc
> endorse to support
> #CR089782162
8499051410167583
757 329 9769
Kelly to Isaiah (FV)
> account inquiries
> educ the cx // eoc
8773201630231571
603 300 6267
Kelly to William (FV)
> cable inquiries
> issue resolved
> Eoc #CR089781450
8773103253041164
510 520 5016
Kelly to Rachel (FV)
> wants to transfer the service to
> 1 newport ave unit 406
quincy ma 02171
> loc id #02171260500373
> connect to transfer of service // rep. jackie takeover the call // eoc.
8299600064208101
804 779 9005
40:75:C3:37:9E:54
kelly to Barbara (FV)
> service activation
> ran itg // rerouted for tech apt
> educ the cx about the process
> Eoc #CR089789794
8773403811090582
475 289 4144
Kelly to Robert (FV)
> modem activations
> ran itg
> issue resolved // eoc
> #CR089794147
8299610460507329 / 4590
571 544 1525/703 944 0424
Kelly to Poonam (FV)
> wants to activate iphoneXR
> connect to mobile care department
> rep. angie takeover the call
8299610253071384
301 257 9329
Kelly to rep. angelo from solutions to ryesha (FV)
> cable box not working
> ran itg //
> #CR089803939
> #CR089806539
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