Notes

ACC#:
BCN:

Earl spoke to Rachel
Concern: cx already with chat support/EOC
Actions Taken:


pitch:
======================================================
ACC#: 8499053401094982
BCN: (908) 803-3538

Earl spoke to Tanya
Concern: wants to know if she can make payment using other card and have some concern with her bill
Actions Taken: transferred to billing//EOC


pitch:
======================================================
ACC#: 8299600151091105
BCN: 8048353153

COLD TRANSFERRED
Earl spoke to Pearl
Concern: wants to set tech for cable installation
Actions Taken: set tech appointment//EOC


pitch:
======================================================
ACC#: 8773102630239657
BCN: 7744024944

Earl spoke to dENIS
Concern: wants to get a much cheaper price with the same service as he wants to ecten his package
Actions Taken: transferred to customer solutions//EOC


pitch:
======================================================
ACC#: 8993207590785468
BCN: (609) 218-7488

Earl spoke to Amelia
Concern: wants to know why her bill is from 55 to 68 from May to June
Actions Taken: transferred to billing department//EOC


pitch:
======================================================
ACC#: 8299600480474618
BCN: 5402926060

Earl spoke to Donald
Concern: mobile phone activation
Actions Taken: transferred to mobilr department //EOC


pitch:
======================================================
ACC#: 8499050020105058
BCN: 8568737076

Earl spoke to Charles
Concern: wants to activate internet
Actions Taken: ran ITG//send provisioning signals//issue resolved//EOC

CR Ticket #CR089690181

pitch:
======================================================
ACC#: 8773106100457129
BCN: 9784734931

Earl spoke to Michelle
Concern: cable box activation
Actions Taken: ran ITG//cable box not working//cx decline tech appointment//EOC

CR Ticket #CR089694369

pitch:
======================================================
ACC#: 8299400420328556
BCN: 4102995197

Earl spoke to William
Concern: internet activation
Actions Taken: ran ITG//send provisioning signals//issue resolved//EOC

CR Ticket #CR089698289

pitch:
======================================================
ACC#: 8299700050311537
BCN: 2026692598

Earl spoke to Valerie
Concern: new receiver box not working//tech last Saturday was able to activate the main box and advised cx to give us a call today
Actions Taken: ran ITG//set tech appointment//EOC
CR Ticket #CR089705291


RDK - 03036

pitch:
======================================================
ACC#: 8499100490110888
BCN: 6108124489

Earl spoke to Kathy
Concern: wants to check if $10 has been credited on her account on her payment method
Actions Taken: transferred to billing department//EOC
CR Ticket #CR089710476



pitch:
======================================================
ACC#: 8499053030023014
BCN: 9089070429

Earl spoke to Marie
Concern: new modem activation
Actions Taken: ran ITG//set wifi name and password//issue resolved//EOC

CR Ticket #CR089716080

name: Secure
Password: parrish2023


pitch:
======================================================
ACC#: 8773400131866089
BCN: (860) 538-0938

Earl spoke to Michael
Concern: new phone activation
Actions Taken: transferred to mobiule department

CR Ticket #CR089731538

pitch:
======================================================
ACC#: 8299400312304962
BCN: 8045362500

Earl spoke to Haydee
Concern: owned modem activation
Actions Taken: ran ITG//modem is offline//Set tech appointment//EOC
CR Ticket #CR089735495



pitch:
======================================================
ACC#: 8773103131819757
BCN: 8608971067

Earl spoke to Patricia
Concern: wants to activate equiopment
Actions Taken: complete order on the acc//cx got disconnected//endorsed to sup


pitch:
======================================================
ACC#: 8993212600126745
BCN: 7249982227

Earl spoke to Scott
Concern: phone activation
Actions Taken: transferred to mobile department//EOC


pitch:
======================================================
ACC#: 8499052750214712
BCN: (201) 953-1892

Earl spoke to Charles
Concern: have some concern about his service
Actions Taken: cx got a call on the other line//call got disconnected//call back trhe cx and confirm he's all set with other agent mon the other line//EOC


pitch:
======================================================
ACC#: 8993112740305201
BCN: 4845474150

Earl spoke to Trevor
Concern: modem activation
Actions Taken: ran ITG//mopdem is offline//tried another outlet//modem still offline//set tech appointment//EOC

CR Ticket #CR089748502

pitch:
======================================================
ACC#: 8299600074202789
BCN: 9547402053

Earl spoke to Alessia
Concern: modem activation
Actions Taken: check modem//modem is active on other account//tried to reach previous tenant but cannot be reached//educate cx to go to local store and bring proof of residency//EOC

C094354FE9C1

pitch:
======================================================
ACC#: 8773402001257415
BCN: (860) 639-1818

Earl spoke to Shazal
Concern: did not get the signal he signed up and wants a credit
Actions Taken: transferred to billing department//EOC


pitch:
======================================================
ACC#: 8299420340239337
BCN: 2408993899

Earl spoke to William
Concern: wants to make a payment on automated system but keep on receiving notification with the status of his modem and setting up a technician's appointmen
Actions Taken: educate ca//eoc//endorsed to sup


pitch:
======================================================
ACC#: 8499050280165362
BCN: 6092389222

Earl spoke to Gwen
Concern: modem activation
Actions Taken: cx opted to continue the activation tomorrow//educate cx to use xfinity app or give us a call whenever she needs assistance//eoc


pitch:
======================================================
ACC#: 8993207540287128
BCN: 7242175883

Earl spoke to Emmy
Concern: cannot connect computer to the internet
Actions Taken: change wifi password//cx unresponsive//end acall//endorsed to Sup//EOC


password: D639-71e

pitch:
======================================================
ACC#: 8773106010238528
BCN: 9783616676

Earl spoke to Timothy
Concern: 2 tvs are not working//XRE-03007
Actions Taken: RAN itg//issue resolved//EOC


pitch:
======================================================
ACC#: 8299600900078221
BCN: 5405223337

Earl spoke to Lacy
Concern: cable box activation
Actions Taken: ran ITG//issue resolved//EOC
CR Ticket #CR089783318

i
g
h

pitch:
======================================================
ACC#: 8993211310009274
BCN: 7249748410

Earl spoke to Alan
Concern: cable box activation // XRE-10000
Actions Taken: ran ITG//add equipment on the account//issue resolved//EOC

CR Ticket #CR089791407

pitch:
======================================================
ACC#: 8299600250090545
BCN: 5408160021

Earl spoke to Jennifer
Concern: mobile phone activation
Actions Taken: transferred to mobile//EOC
CR Ticket #CR089792198


pitch:
======================================================
ACC#: 8299400462928719
BCN: 4437902305

Earl spoke to Zaquan
Concern: cable box not working // XRE-00250
Actions Taken: ran ITG//issue resolved//EOC

8299400462928719
pitch:
======================================================
ACC#: 8299200070006530
BCN: 3022781264

Earl spoke to Elaine
Concern: phone got damage and dont have coverage
Actions Taken: transferre to mobile department//EOC


pitch:
======================================================
ACC#: 8299700050105228
BCN: 2023211731

Earl spoke to Bobby
Concern: landline phone
Actions Taken: complete sodi on the account//endorsed support for activation//EOC


pitch: t-mobile //126
======================================================
ACC#: 8499100027607802
BCN: 2672443509

Earl spoke to Halil
Concern: modem activation
Actions Taken: ran ITG//speed to gateway test is less than 90%//set tech appointment//issue resolved//EOC

CR Ticket #CR089798734

pitch:
======================================================
ACC#: 8499051561759642
BCN: 6099411033

Earl spoke to Amir
Concern: modem activation
Actions Taken: ran ITG/modem is offline/no coax cable/set tech appointment//EOC
CR Ticket #CR089809093


pitch: 10

======================================================
ACC#:
BCN:

Earl spoke to
Concern:
Actions Taken:


pitch:
======================================================
ACC#:
BCN:

Earl spoke to
Concern:
Actions Taken:


pitch:
======================================================
ACC#:
BCN:

Earl spoke to
Concern:
Actions Taken:


pitch:
======================================================
ACC#:
BCN:

Earl spoke to
Concern:
Actions Taken:


pitch:
======================================================