Notes

-Okay that may be my problem. That was the name of the person who actually had the WIFI account. My name is Dominic.
09:19
I was a secondary user on Steven's account.
You09:19:12 AM EDTWeb Chat
No worries, got the address.
09:19
As I can check address is serviceable and we can setup the services.
SSTEVEN TOOMBS
09:19:41 AM EDTWeb Chat
Oh okay perfect! Thank you!
You09:19:58 AM EDTWeb Chat
However there is an customer residing over the address you mention who have raised discoonection request and services will be disconnected on 21st .
09:20
So we are able to setup the services from 22nd , is this fine with you?
SSTEVEN TOOMBS
09:20:31 AM EDTWeb Chat
Yes I'm aware. Can I set up any sooner or is that the soonest?
You09:20:56 AM EDTWeb Chat
Unless the current services wont be disconnected we wont be able to setup new servics.
09:21
I hope you can understand .
SSTEVEN TOOMBS
09:21:08 AM EDTWeb Chat
Okay then the 22nd sounds good
09:21
Will I be able to access billing as a primary user for this address?
You09:21:23 AM EDTWeb Chat
Pefect!
09:21
Yes, you can .
SSTEVEN TOOMBS
09:21:36 AM EDTWeb Chat
Okay perfect! Thank you!
You09:21:38 AM EDTWeb Chat
We will setup the account under your name itself.
09:21
May I know what services are you looing for ?
SSTEVEN TOOMBS
09:22:09 AM EDTWeb Chat
Internet
You09:22:14 AM EDTWeb Chat
Perfect!
09:22
Also now help me with your first name , last name best cell phone number and email address which we can use to setup the services.
SSTEVEN TOOMBS
09:23:12 AM EDTWeb Chat
Ganser, Dominic, 5742765939, [email protected]
You09:23:18 AM EDTWeb Chat
That's helpful!
09:23
Also may I know what internet speed are you looking for ?
09:23
We are offering 75/200/400/800/1000/1200 mbps speed tiers.
SSTEVEN TOOMBS
09:24:10 AM EDTWeb Chat
Can you please give me the pricing for each tier?
You09:24:28 AM EDTWeb Chat
Sure, just a minute.
You09:25:52 AM EDTWeb Chat
May I know the number of devices you will be connecting to WIFI ?
SSTEVEN TOOMBS
09:26:14 AM EDTWeb Chat
I'm not sure but most likely no more than 3 at a time
You09:26:21 AM EDTWeb Chat
Alright!
09:26
Then I will suggest you to opt for 200 mbps with Xfinity modem along with unlimited data access just in $45/mo
09:26
Sounds good ?
09:27
Without any contract .
SSTEVEN TOOMBS
09:27:09 AM EDTWeb Chat
What's the $75 a month option?
You09:27:37 AM EDTWeb Chat
For 75 mbps there is no promotional deal so it will cost you $50
09:27
200 mbps speed tier deal is a promotional deal for new customers.
SSTEVEN TOOMBS
09:29:07 AM EDTWeb Chat
I just know that the person who moved out had the $75 a month plan and it worked well
You09:29:31 AM EDTWeb Chat
Alright!
09:29
Then he must have opted for 800/1000 mbps speed tier .
SSTEVEN TOOMBS
09:30:08 AM EDTWeb Chat
Yeah that sounds about right
You09:30:33 AM EDTWeb Chat
So do you wish to opt for higher speed plan ?
SSTEVEN TOOMBS
09:30:51 AM EDTWeb Chat
Yes if that is $75 a month
You09:31:15 AM EDTWeb Chat
Alright!
09:31
Allow me 2 minutes to get the final pricing .
09:31
Please stay connected .
SSTEVEN TOOMBS
09:31:42 AM EDTWeb Chat
Of course. Thank you so much for helping me!
You09:31:53 AM EDTWeb Chat
It's my pleasure!
You09:34:48 AM EDTWeb Chat
Please find below the deal details.
09:35
You are ordering the following service:
SUPERFAST for $102.00 per month.





You will receive the following monthly discounts:

CONTRACT DISCOUNT of $22.00 per month for 24 months, then PROMOTIONAL DISCOUNT of $12.00 per month for months 25-36.





You are also adding the following equipment and services: xFi Complete for an introductory price of $10.00 per month for 24 months, and then regular rates will apply, currently $25.00 per month.



Regular rates after promotional period are subject to change.



Your estimated recurring monthly bill will be $90.23, including $0.23 of estimated monthly taxes, and government and other fees.



Your statement is prepared one month in advance. Your next two bills may be different because of partial month charges or credits and any one-time charges.



The following charges will be billed in monthly installments, plus applicable taxes and fees:

Xfinity Mobile Discount Eligibility at $0.00 for 3 months.





You also selected the following at no charge: Getting Started Kit Delivery;



Lastly, I'll run through some important details about your order.



The offer is subject to the terms of your 24-month term contract.

An Early Termination Fee of $230.00 will apply if you disconnect your XFINITY TV, Internet, Voice, and Home services during the term of the contract. The Early Termination Fee will NOT apply if you cancel within 30 days of installation and it will decrease every month. An early termination fee does not apply if you are receiving an Affordable Connectivity Program benefit at the time of disconnection.



Your monthly charges may be reduced by a monthly discount for signing up for Paperless Billing and Automatic Payments. Your monthly discount will be $10 if you enroll in Paperless Billing and Automatic Payments using your bank account or $5 if you enroll with your credit or debit card. The discount will appear on your bill within 45 days of enrollment in Paperless Billing and Automatic Payments. Once enrolled, if you cease to be enrolled in both Paperless Billing and Automatic Payments, or you change your services to Choice TV Select or Limited Basic only, you will no longer receive this discount. Bulk services, or bulk services with Ultimate TV Tier upgrade, are not eligible for this discount.

09:35
Once you sign up for auto pay and paperless billing your final payable bill will be $80 only .












Hi! Two years ago I was a secondary user on an account, but now that I have my own place I want to get internet, but I cant
You09:12:09 AM EDTWeb Chat
Thanks for specifying your concern.
SSTEVEN TOOMBS
09:12:29 AM EDTWeb Chat
Of course. What can I do
You09:13:23 AM EDTWeb Chat
Please help me with your new service address where you want internet service.
SSTEVEN TOOMBS
09:13:38 AM EDTWeb Chat
857 Woodbridge Dr. Bloomington, IN
09:13
USA
You09:13:52 AM EDTWeb Chat
Thank you for the details.
09:14
Please allow me 2-3 minutes to check your account.
SSTEVEN TOOMBS
09:14:14 AM EDTWeb Chat
Okay sounds good. Thank you so much!
You09:14:57 AM EDTWeb Chat
You're most welcome.
09:15
Meanwhile you can grab a cup of coffee.
You09:16:53 AM EDTWeb Chat
Please help me with your apartment no.
SSTEVEN TOOMBS
09:17:08 AM EDTWeb Chat
There is no number just the address.
You09:18:04 AM EDTWeb Chat
Thank you for confirming Steven.
SSTEVEN TOOMBS
09:18:44 AM EDTWeb Chat
Okay that may be my problem. That was the name of the person who actually had the WIFI account. My name is Dominic.
09:19
I was a secondary user on Steven's account.
You09:19:12 AM EDTWeb Chat
No worries, got the address.
09:19
As I can check address is serviceable and we can setup the services.
SSTEVEN TOOMBS
09:19:41 AM EDTWeb Chat
Oh okay perfect! Thank you!
You09:19:58 AM EDTWeb Chat
However there is an customer residing over the address you mention who have raised discoonection request and services will be disconnected on 21st .
09:20
So we are able to setup the services from 22nd , is this fine with you?
SSTEVEN TOOMBS
09:20:31 AM EDTWeb Chat
Yes I'm aware. Can I set up any sooner or is that the soonest?
You09:20:56 AM EDTWeb Chat
Unless the current services wont be disconnected we wont be able to setup new servics.
09:21
I hope you can understand .
SSTEVEN TOOMBS
09:21:08 AM EDTWeb Chat
Okay then the 22nd sounds good
09:21
Will I be able to access billing as a primary user for this address?
You09:21:23 AM EDTWeb Chat
Pefect!
09:21
Yes, you can .
SSTEVEN TOOMBS
09:21:36 AM EDTWeb Chat
Okay perfect! Thank you!
You09:21:38 AM EDTWeb Chat
We will setup the account under your name itself.
09:21
May I know what services are you looing for ?
SSTEVEN TOOMBS
09:22:09 AM EDTWeb Chat
Internet
You09:22:14 AM EDTWeb Chat
Perfect!
09:22
Also now help me with your first name , last name best cell phone number and email address which we can use to setup the services.
SSTEVEN TOOMBS
09:23:12 AM EDTWeb Chat
Ganser, Dominic, 5742765939, [email protected]
You09:23:18 AM EDTWeb Chat
That's helpful!
09:23
Also may I know what internet speed are you looking for ?
09:23
We are offering 75/200/400/800/1000/1200 mbps speed tiers.
SSTEVEN TOOMBS
09:24:10 AM EDTWeb Chat
Can you please give me the pricing for each tier?
You09:24:28 AM EDTWeb Chat
Sure, just a minute.
You09:25:52 AM EDTWeb Chat
May I know the number of devices you will be connecting to WIFI ?
SSTEVEN TOOMBS
09:26:14 AM EDTWeb Chat
I'm not sure but most likely no more than 3 at a time
You09:26:21 AM EDTWeb Chat
Alright!
09:26
Then I will suggest you to opt for 200 mbps with Xfinity modem along with unlimited data access just in $45/mo
09:26
Sounds good ?
09:27
Without any contract .
SSTEVEN TOOMBS
09:27:09 AM EDTWeb Chat
What's the $75 a month option?
You09:27:37 AM EDTWeb Chat
For 75 mbps there is no promotional deal so it will cost you $50
09:27
200 mbps speed tier deal is a promotional deal for new customers.
SSTEVEN TOOMBS
09:29:07 AM EDTWeb Chat
I just know that the person who moved out had the $75 a month plan and it worked well
You09:29:31 AM EDTWeb Chat
Alright!
09:29
Then he must have opted for 800/1000 mbps speed tier .
SSTEVEN TOOMBS
09:30:08 AM EDTWeb Chat
Yeah that sounds about right
You09:30:33 AM EDTWeb Chat
So do you wish to opt for higher speed plan ?
SSTEVEN TOOMBS
09:30:51 AM EDTWeb Chat
Yes if that is $75 a month
You09:31:15 AM EDTWeb Chat
Alright!
09:31
Allow me 2 minutes to get the final pricing .
09:31
Please stay connected .
SSTEVEN TOOMBS
09:31:42 AM EDTWeb Chat
Of course. Thank you so much for helping me!
You09:31:53 AM EDTWeb Chat
It's my pleasure!
You09:34:48 AM EDTWeb Chat
Please find below the deal details.
09:35
You are ordering the following service:
SUPERFAST for $102.00 per month.





You will receive the following monthly discounts:

CONTRACT DISCOUNT of $22.00 per month for 24 months, then PROMOTIONAL DISCOUNT of $12.00 per month for months 25-36.





You are also adding the following equipment and services: xFi Complete for an introductory price of $10.00 per month for 24 months, and then regular rates will apply, currently $25.00 per month.



Regular rates after promotional period are subject to change.



Your estimated recurring monthly bill will be $90.23, including $0.23 of estimated monthly taxes, and government and other fees.



Your statement is prepared one month in advance. Your next two bills may be different because of partial month charges or credits and any one-time charges.



The following charges will be billed in monthly installments, plus applicable taxes and fees:

Xfinity Mobile Discount Eligibility at $0.00 for 3 months.





You also selected the following at no charge: Getting Started Kit Delivery;



Lastly, I'll run through some important details about your order.



The offer is subject to the terms of your 24-month term contract.

An Early Termination Fee of $230.00 will apply if you disconnect your XFINITY TV, Internet, Voice, and Home services during the term of the contract. The Early Termination Fee will NOT apply if you cancel within 30 days of installation and it will decrease every month. An early termination fee does not apply if you are receiving an Affordable Connectivity Program benefit at the time of disconnection.



Your monthly charges may be reduced by a monthly discount for signing up for Paperless Billing and Automatic Payments. Your monthly discount will be $10 if you enroll in Paperless Billing and Automatic Payments using your bank account or $5 if you enroll with your credit or debit card. The discount will appear on your bill within 45 days of enrollment in Paperless Billing and Automatic Payments. Once enrolled, if you cease to be enrolled in both Paperless Billing and Automatic Payments, or you change your services to Choice TV Select or Limited Basic only, you will no longer receive this discount. Bulk services, or bulk services with Ultimate TV Tier upgrade, are not eligible for this discount.

09:35
Once you sign up for auto pay and paperless billing your final payable bill will be $80 only .
SSTEVEN TOOMBS
09:36:56 AM EDTWeb Chat
I see that this is a 24-month contract. Is there any way to use this plan without a contract?
You09:37:54 AM EDTWeb Chat
If you opt for non contact deal it will cost you $15 extra.
SSTEVEN TOOMBS
09:38:30 AM EDTWeb Chat
I'm so sorry for being difficult, but can I actually do the 200mbs plan?
You09:39:12 AM EDTWeb Chat
No worries! I will continue with 200mbs speed plan.
SSTEVEN TOOMBS
09:39:37 AM EDTWeb Chat
Thank you so much!
You09:39:45 AM EDTWeb Chat
You're most welcome.
SSTEVEN TOOMBS
09:39:50 AM EDTWeb Chat
And I'd like to do no contract on that as well
You09:39:56 AM EDTWeb Chat
Please stay connected.
09:40
Sure!
SSTEVEN TOOMBS
09:40:17 AM EDTWeb Chat
Thank you!
You09:41:44 AM EDTWeb Chat
My pleasure!
You09:45:00 AM EDTWeb Chat
Meanwhile how's your day going?
SSTEVEN TOOMBS
09:45:17 AM EDTWeb Chat
Good! Thank you for asking! How's your day?
You09:45:33 AM EDTWeb Chat
Awesome!
09:45
Mine is also good.
SSTEVEN TOOMBS
09:45:56 AM EDTWeb Chat
That's great to hear!
You09:46:31 AM EDTWeb Chat
Perfect!
09:47
You are ordering the following service:
CONNECT MORE for $82.00 per month.





You will receive the following monthly discounts:

PROMOTIONAL DISCOUNT of $37.00 per month for 12 months, then $22.00 per month for months 13-24.





You are also adding the following equipment and services: Internet/Voice Equipment Rental for $15.00 per month;



Regular rates after promotional period are subject to change.



Your estimated recurring monthly bill will be $61.05, including $1.05 of estimated monthly taxes, and government and other fees.

SSTEVEN TOOMBS
09:47:45 AM EDTWeb Chat
That looks great! Thank you!
You09:48:08 AM EDTWeb Chat
Great ! let's procced ahead.
09:48
Before submitting your order, I want to spend a few minutes confirming with you that I've accurately captured the services you want. I'll ask you to review the order and, if it's correct, to please approve it. What phone number or email address would you like to use to complete this process?
SSTEVEN TOOMBS
09:48:39 AM EDTWeb Chat
5742765939
You09:49:04 AM EDTWeb Chat
That's helpful
09:49
Let me go ahead and share the approval link
SSTEVEN TOOMBS
09:49:35 AM EDTWeb Chat
Sounds Good! Thank you
You09:50:28 AM EDTWeb Chat
Please check your phone I have shared the approval link .
SSTEVEN TOOMBS
09:50:39 AM EDTWeb Chat
I'm working through it right now
You09:50:58 AM EDTWeb Chat
I really appriciate.
SSTEVEN TOOMBS
09:54:34 AM EDTWeb Chat
I just finished!
You09:54:37 AM EDTWeb Chat
Thanks for the approval this is the order confirmation no-1001139428782117
09:55
Please note down the new xfinity account number.
09:55
1001139428782117
SSTEVEN TOOMBS
09:55:48 AM EDTWeb Chat
Okay perfect! is there any other information Is should have?
You09:56:04 AM EDTWeb Chat
Your order will be delivered with in 2-3 working days.
SSTEVEN TOOMBS
09:56:24 AM EDTWeb Chat
Of today?
You09:56:42 AM EDTWeb Chat
We are all set with the account setup.
09:57
Now you just have to wait for shipment of the modem and once arrived hook it up and start using services.
SSTEVEN TOOMBS
09:57:27 AM EDTWeb Chat
Will it be arriving in 2-3 business days from today?
You09:57:30 AM EDTWeb Chat
Yes.
09:57
Form now .
SSTEVEN TOOMBS
09:57:46 AM EDTWeb Chat
Okay perfect thank you!
09:57
I have one more quick question.
09:58
The email and password is the same for my old account, so how do I login to the new one?
You09:58:20 AM EDTWeb Chat
Also now proceeding ahead your plan includes a mobile with the by the gig data option for free .
09:58
Just a minute le me check.
SSTEVEN TOOMBS
09:58:38 AM EDTWeb Chat
No thank you.
You09:59:04 AM EDTWeb Chat
No worries, I respect your decision.
You10:00:07 AM EDTWeb Chat
In order to login in the account you can use : (574) 276-5939 / DOMAGANS1
10:00
As user name .
SSTEVEN TOOMBS
10:00:42 AM EDTWeb Chat
Okay perfect thank you so much!
You10:00:52 AM EDTWeb Chat
My pleasure.
10:01
So I hope I have addressed all of your questions and assisted you better to help you setup new services?
SSTEVEN TOOMBS
10:01:48 AM EDTWeb Chat
Yes you have! You've been wonderful! Have a great rest of your day and thank you so much!
You10:02:03 AM EDTWeb Chat
You're a wonderful customer. Customer understanding make this place delight to work over here. Thank you so much for being so patience and supportive ❤️❤️
10:02
Thank you for being so amazing and patient with me, probably the best customer I had today. It was really very nice chatting with you.
10:02
Is there anything else that I can help you ?
SSTEVEN TOOMBS
10:02:40 AM EDTWeb Chat
I appreciate the compliment hahaha. Nope I'm good have a great day!
You10:03:07 AM EDTWeb Chat
Thank you so so much.
10:03
Thank you for being a loyal Xfinity customer. I hope you have an amazing rest of your day.