Notes

Thanks for calling to claim your reward. My name is Shawn and I am from Deluxe loyalty programs. Can I have a claim number from the postcard?
Thank you so much!! Please bear with me while I look up the information for you.
(Slightly pause and get back to script)
Congratulation!!! Customer-first name (x,y,z) My system shows that you are qualified to receive up to 100$ shopping reward. With the help of this shopping reward, you can go to any of your favourite Stores like Walmart, Target, Best buy many more and you will be able to purchase anything from electronics, clothing and all the way down-to-groceries.
(Be excited again say it again “congratulation”)
Now you must be wondering why you are getting this right!!!
(Cx might can say right or yes.)
Let me start by saying that we are one of the old promotional companies, having been in business for over a decade.
That is why we have thousands of marketing partners around the United States at gas stations, department stores, restaurants, shopping malls, and a many of other places. When you shop at these places, you make the payments by using plastic cards. Whenever you swipe card for payment at these places, you give the business to my company in various way. that is why you're selected to get this shopping reward as a token of appreciation from our side. Now in order to send the reward to your mailing address I have your address as: -
Confirm Cx first and last name
street address
Ask if is it your house or an apt. ((take if is an apt number))
City, state and zip code
confirm ph. Number ((Ask if is it your landline or cell ph.))

As you are a valued customer, along with your up to 100 shopping rewards. We are also going to send you some information about our new money-saving program, which will be related to how to save more money on your purchases. We just want you to take a look at it and use it for a couple of weeks. After using it, if you save the money on your purchase, you are more than welcome to go ahead. If not, it’s completely fine!! simply give us a call and provide us with your valuable feedback on the information. So that we can continue to improve our services in the future, keep in mind that you are under no obligation for anything and all benefits are coming to you free of cost. (okay)

Perfect, now I am going to process your reward in my system, and for the proof of your reward, I will give you a confirmation number as well as the customer service number of my company. That way, you will be able to keep in touch with us in the future as well.
So, please grab a pen and paper and write down my company customer service number.
(Give our call back number)
Before I give you your package confirmation number, I would like to tell you the good news. If you look at your postcard, it indicates that you are only eligible to get a $100 shopping reward. However today, we have a special offer for our selected callers to get an additional 50 shopping rewards, and I am happy to inform you that you're one of them to get it. Now in total, you are eligible to get up to 150$ shopping reward. So, congratulations on that as well.
And like I said before, these rewards are free for you; however, to process your reward and to cover the phone calls today and the cost of sending the package out to your mailing address, there will be a nominal shipping and handling fee of just 3.49 cents today. now, in order to cover this small cost of 3.49 cents today to get up to 150$ shopping reward. You are more than welcome to use your check-in ac as a mode of payment.
Now, Please take your time and grab your cheque and let me know how does your name appears on it? Does it go by (Cx first and last name)? or do you also have a middle name on your check in ac?