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Hundreds of dollars
How much you are paying
Plans starting as low
You are eligible for Xfinity Mobile
Credited on your monthly bills
I can help sign you up for Xfinity Mobile
Port an existing phone number
$100 Visa Prepaid Card
Motorola moto g play
$150 off on Samsung watch
$100 off on Google Pixel 7a
Samsung A03
$300 off on Samsung flagship
Google Pixel 7 128GB “On Us”
Repair Troubleshooting
No Connectivity
Check for splitter
Ask for led color
Ask to check the wire
Restart
Slow speeds
Ask the customer to check the current speeds from speedtest.xfinity.com
How many devices?
Wifi or wired connection
Do troubleshooting like – splitter, personal router and restart
Ask to do the speed test again
• What’s the color of the LED on the top of the gateway? – XB6/7/8
• What’s the status of the 3rd light from the top on the gateway? (Blinking, On or Off) – XB3
• Is the issue on a single device or multiple devices?
• Is there any splitter in between the modem and the cable wall outlet?
• Please remove the power cord from the wall outlet, check the coax wire is tight and secure at the back of the modem and at the wall outlet. Wait for 15 seconds and then restore the power to the modem.
Bridge mode needs to be enabled on xfi gateway is the customer want to use a personal router
Check for CMAC address if the customer has multiple modems, transfer of service or got a new modem
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