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Identify and extract the primary issue or problem that the customer is facing and frame it like a question. This should be a concise description of the problem in a question format. second is the Resolution or Response
Identify and extract the response or solution provided by the customer care executive to address the issue in answer format of the question. This should be a clear and complete resolution in answer format of respective question.
You should provide these two pieces of information separately, with a clear delimiter between them. do not tell me anything about the customer care executive. You task is to extract the issue in question format and the resolution in answer format respectively.
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