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47c8a282-281a-4d14-b054-83213d7235a4
cx called as the rev was cancelled as check the rev is all good to go from BSA and also from voyager hence cx keep crying on the call hence cx req for sup call as she does not want a ref she need the car it is
(no help no supervisor no approval for tier 3 )
after 50 min teir3 approve
2 outbound call to fox and also the tier 3 hence approved
72652076902041
6a885483-4f6f-44f8-a915-a61aef8a8d12cx called to cancel this rev as per the pol the cx have to connect the airline directly hence cx have connect the airline before calling us and was informthat the cancellation will be don by us // as per the HP 26765 we cnnt connect the airline for ny other alternative cx req for sup hence called tier 3
72596366538269
724800e2-722e-4ef5-8d1a-11a0c422f087
cx called for the ref status hence as per checking all the detail all the alternative were done hence cx have nor received any ref hence // cx req for sup hence transfer the call to tier3
(soft phone issue had to dis the call for tier 3 and also call back the cx )
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