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convo ID 9a6f7e75-f350-4941-a462-d263098dedc9
reason of outbound cci to get refund due to when cx arrived pick up point counter was close due to staffing issue// inform cx that we will raised sr//cx ok// cx ask for refund time//inform cx that it will take 7 to 8 business days//cx want refund right away so that she can rebook//explain policy//cx want sup
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