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Pax called for name correction and she wants correct her last name/ I checked tkt is in Exchanged status and I askd the pax to get in touch with airline as we don't have any access and pax stated and she toold by previous agent as well and she did it, however airlines asked her to contact with Expedia. I discussed this case Raheem Sir and got an approval for name correction. I called to airline and had a word with agent Name Susan, Agent Sign: 37622 location: Nairobi Kenya and she said they cannot make the name correction and I asked her transfer the call to her supervisor and i shared the name correction details with them and they made an changes on behalf of pax/

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