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e4e6dc00-c85e-4043-8f44-dc5fc6c303df
cx called to req for the supervisor as she had called many time with no solution the reason as the pre boking was a changeable rev which was cancel with credit cause by the hurricane hence agent booked a new flight with basic economy hence cx req for a sup or the manager // hence transfer the call to tier 3
72645365647294
2daa89c2-659b-477c-8dc5-f42aa32acf71
no case not permitted system issue
72507254623098
80853276-0826-4de0-ba9f-aff77863a074
cx called as there was an asc and the flight for 17sep NCL-PIT was cancelled hence no flight avail on the same date hence infrom the cx the same cx not ok give alternative for full ref cx not ok cx req for the sup hence transfer the call to tier //
(IMP notes connected with one agent name harsh // no reponds from the agent for 20 min hence give a closing ver 3 times dis the call the tier again )
72650718898497
0e811f47-8614-41e4-9eb0-070550b5ad5c//55dc62aa-c5e6-4930-bdce-cb54bd29bc35
cx called to cancel the as there is an ac hence // wile looking for alternative call dic // call back cx cancelled the flight through website by the cx as // hence all good to go case solved
72646380373255
8be20892-a539-47ad-a6fd-542bf1b4d8b1
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