Notes

u420199 Call's September 13 ,2023
**********************************************
1.) SR
Name: Paula Rothman
Contact #: 15163824897
Email: [email protected]
Itinerary#: 72654468934637
Call ID: 39ca4bb7-ceee-4020-be7d-d2e46ce7c91a
NEW Call ID: 988e9174-d4cd-4fa5-8439-f6a4e1556bd1

Concern: cci want to change the date for today Sept.12-13| cx said that she on the way to the property|advs all details of her res|advs cx rate & avail change time to time|advs cx need to cancel & rebook to property due not letting me to process to change the date|offer cx callback | callback advs cx to call prop to ask waiver to cancelled the reservation |
Ty- Front Desk Need to callback to talk to Shakia Sanders GM due she the one can authorized to approve the waiver of cancellation| They already overbook & he will offer guest to book to their branch hotel |advs cx to create SR|cxok|Eoc.



Property: Ty- Front Desk Need to callback to talk to Shakia Sanders GM due she the one can authorized to approve the waiver of cancellation| They already overbook & he will offer guest to book to their branch hotel

03:06 mins- 14:33
Validated By: TL Cris Anthony Bernales
****************************************
2.) Flight Booking

Name: Jesse| Mary Novak
Contact #: 17862106316/
Email: [email protected]
Itinerary#: 72429457910436
Call ID: 6af7bc72-4992-453e-a071-e88df41184cd

Concern: cci ask that if she can include her luggage to her flight that she trying to book| advs cx that i will give the correct phone number|



Property:



Validated By: Sir Raffey
*************************************
3.) Don't Have A reservation

Name: Dorian Myrick
Contact #: 15098663865
Email:
Itinerary#: 3427815857
Call ID: 71c7830c-a2fc-497d-b6f6-1fb75ab31cb2


Concern: cci claim that she book with as due hotel told her that she book with as|ask cx the email cx give me the confirmation #|advs cx that i try to pull-up but their have to reservation|advs cx that if she book with as she will receive a email|cxok|advs cx SSO|cx disc.call|eoc.



Property:


06:51
Validated By: TL Cris Anthony Bernales
*************************************
4.) NPS

Name: Ray Leerson
Contact #: 61400017989
Email:[email protected]
Itinerary#: 72642488064812
Call ID: 466148e0-3d53-4b24-8305-12c2bb9e4c43



Concern: cci want to cancelled the reservation due to change of plan|advs cx all details of his res|recap|advs cx refund process|advs cx SSO|cxok|Eoc




Property:


06:22 mins
Validated By:
*************************************
5.) Reconfirm- Billing

Name: Kari Gardner
Contact #: 19164178498
Email: [email protected]
Itinerary#: 72638875512491
Call ID: 4e58c191-0b1e-40fb-9a00-fdfdc5e23f1a

Concern: cci just want to reconfirm her billing amount & if she will cancelled the reservation what process that need to do|advs cx all details of her res|advs cx that if she will cancelled the reservation due to emergency| we need to call prop to ask waiver & property will be the one to process her refund but it will depends on the property|cxok|Advs cx SSO|cxok|Eoc.



Property:



05:54 mins
Validated By:
*************************************
6.) Price Match / CCR Jason

Name: AQEEL ABID
Contact #: 447944457997
Email: [email protected]
Itinerary#: 72654482511686
Call ID: 69436ce9-184b-4132-a84e-e8c2dc4ebdd8



Concern: cci want to do a price match to catchit.com of 599 GBP |advs cx all details of his reservation|advs cx|advs that we can't do a price match on that website|advs cx that i check to the website that he told me but the amount is higher 785.75|cx said that he check also to expedia website| advs cx that i check here on my end the amount is 724.02 so it higher that to his reservation|advs cx SSO|cxok|Eoc.


Property:



41:20 mins
Validated By: Support Ralph Kenneth
*************************************
7.) Car Rental

Name: Laura Angel
Contact #: 18186421966
Email: [email protected]
Itinerary#: 72654398503245
Call ID: 9f195b70-9c41-4321-9362-c919dccfa8a8

Concern: cci just want to ask if she can use her rewards to her car rental reservation|advs cx that even i wanted to assist. her their have a correct depart. |advs cx give give the correct phone number & she can call|cxok|Eoc.


Property:

03:14 mins
Validated By: Support Ralph Kenneth
*************************************
8.) NPS

Name: Jay Reine
Contact #: 15046384273
Email: [email protected]
Itinerary#: 72624035496290
Call ID: 3e222d23-0a7e-4617-8527-cc797c89739c

Concern: cci choose a wrong location| advs cx all details of his res|advs cx need to cancelled & rebook|cx ask to book the reservation to my end |advs cx that rate & availability change time to time & price different direct to my end |cx want to change the location Hyatt Place Memphis/Wolfchase Galleria|recap|cxok|Advs cx SSO|advs cx proceed the book|advs cx SSO|cxok|eoc.


Property:


13:33 mins
Validated By:
*************************************
9.) NPS

Name: Bradley Andersen
Contact #: 13214809548
Email: [email protected]
Itinerary#: 72654578898061
Call ID: 66118928-c7a5-4971-ba28-0610204e73fa
Concern: cci want cancelled the res. due cx complaint that he had charge with as of 25usd|advs cx all details of his| ask cx approval to cancelled the reservation|recap|advs cx SSO|cxok|Eoc.



Property:


05:59 mins
Validated By:
**************************************
10.)

Name:
Contact #:
Email:
Itinerary#:
Call ID:
Concern:



Property:



Validated By:
*************************************
11.)

Name:
Contact #:
Email:
Itinerary#:
Call ID:
Concern:



Property:



Validated By:
*************************************
12.)

Name:
Contact #:
Email:
Itinerary#:
Call ID:
Concern:



Property:



Validated By:
*************************************
13.)

Name:
Contact #:
Email:
Itinerary#:
Call ID:
Concern:



Property:



Validated By:
*************************************
14.)

Name:
Contact #:
Email:
Itinerary#:
Call ID:
Concern:



Property:



Validated By:
*************************************
15.)

Name:
Contact #:
Email:
Itinerary#:
Call ID:
Concern:



Property:



Validated By:
*************************************
16.)

Name:
Contact #:
Email:
Itinerary#:
Call ID:
Concern:



Property:



Validated By:
*************************************
17.)

Name:
Contact #:
Email:
Itinerary#:
Call ID:
Concern:



Property:



Validated By:
*************************************
18.)

Name:
Contact #:
Email:
Itinerary#:
Call ID:
Concern:



Property:



Validated By:
*************************************
19.)

Name:
Contact #:
Email:
Itinerary#:
Call ID:
Concern:



Property:



Validated By:
*************************************
20.)

Name:
Contact #:
Email:
Itinerary#:
Call ID:
Concern:



Property:



Validated By:
*************************************
21.)

Name:
Contact #:
Email:
Itinerary#:
Call ID:
Concern:



Property:



Validated By:
*************************************
22.)

Name:
Contact #:
Email:
Itinerary#:
Call ID:
Concern:



Property:



Validated By:
*************************************
23.)

Name:
Contact #:
Email:
Itinerary#:
Call ID:
Concern:



Property:



Validated By:
*************************************
24.)

Name:
Contact #:
Email:
Itinerary#:
Call ID:
Concern:



Property:



Validated By:
*************************************
25.)

Name:
Contact #:
Email:
Itinerary#:
Call ID:
Concern:



Property:



Validated By:
*************************************