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Convo ID: e7f67f2e-6438-4113-8d6a-677925e6e98d
Case: cci to cancel the flight and get credits or refund//prev agent after talking to airline agent confirmed to cx that cx can get credits valid for 12 months on cancellation//cx also got an email today regarding the schedule change hence cx is asking if can get the refund for reservation instead of credits//informed cx that if this change categorized as a major schedule change then cx can get the refund however need to confirm from airline//cx ok//not able to service reservation in VNext hence called Iberia airline//IB agent cancelled the reservation//informed same to cx//cx ok//nfat
Vendor Contacts: Agent Name: Deep, Agent Sine: N/A Location: New Delhi agent Deep cancelled the reservation and
confirmed that cx will get a voucher of $2235.10 for both of the passengers within 48 hours on their email directly from airline and to redeem they can go on iberia.com and on the payment page they can apply the voucher no. while making the booking
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