Notes

9/12/23
5:59 AM

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Name: Ana
Itin: 85383009 | 9208532208543
Call ID: 6869cbaf-62b2-4cb3-990b-63b3d2426ff8 | 607877
Concern: reconfirm
Reason: reconfirm
Call back #: NA
Approver:


Notes: Aff Ana ci to reconfirm the res//provide HCI/ inform aff all the details of the res//aff okay/no cb/ eoc



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Name: Aida
Itin: 9138498812672
Call ID: 513723 | 973e94b8-b647-4f02-aa7d-06e2de89b278
Concern: change date sep19-
Reason: due to
Call back #: NA
Approver: Lucia S. FD
Hotel ChangeS#164019515

Notes: Aff Aida ci to change the date from Sep18-22 to Sep 19-22, no specific reason//pay later/OP, ref/no avail/call prop/inform aff, send an email as htl adv//aff okay/email: 973e94b8-b647-4f02-aa7d-06e2de89b278 /no cb/ eoc



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Name: kar
Itin: 72653597444649
Call ID: cba3a3a7-e163-4cf7-a9da-46b7e1057d01 | WK09185
Concern: change name
Reason: due to passport
Call back #: 442045668386
Approver:
lara legassick MINDENHALL LEGASSICK
Hotel Name Change / CorrectionS#164020597

Notes: Ta Kar ci to change the last name from MINDENHALL to LEGASSICK due to passport name //change name was successfully/inform taa//notify htl/taa okay//cb:442045668386 / eoc



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Name: Carla
Itin: NA
Call ID: 496751 | eafedeb2-13d8-440d-ae70-8050595a3505
Concern: cancel
Reason: due to flight was canceled yesterday
Call back #:
Approver:


Notes: Aff ci to // inform aff // aff okay/cb:/ eoc


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Name: Harry
Itin: 1474608043 9148060746760
Call ID: 512648 6d893622-77a7-4a9e-87f1-9090a55786ca
Concern: cancle
Reason: due to flight was rescheduled for diff dates and time
Call back #: NA
Approver:


Notes: Aff Harry ci to cancel res due to light was rescheduled for diff dates and time //OP, Ref/inform aff //process cancelation//aff okay/proceed/no cb/ eoc


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Name: Vinod
Itin: 84181594 9138962944647
Call ID: 508506 | 0681196e-acb2-4dcb-9813-4097e6b415b4
Concern: change to Sep 15-17
Reason: due to COP
Call back #: 911246018900
Approver: John S. FD. unfortunately, this would not be possible.
S#164024390

Notes: Aff Vinod ci to change date from sep 13-15 to Sep 15-17//no availability/inform aff//call prop/see vn/adv aff, htl cannot do changes/aff okay/cb:911246018900/ eoc


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Name: Fazil
Itin: 9144036636149/9139033313237
Call ID: 512638 | aef0fd0f-3d3a-4974-afd2-b288fe70eff5
Concern: cancel
Reason: due to duplicate booking
Call back #: 97146039999
Approver:
Hotel CancelS#164026363
Hotel CancelS#164026520

Notes: Aff Fazil ci to cancel res due to duplicate booking with 9139033313237 and they already made new one//OP, Ref/inform aff/process cancelation// aff okay//proceed cancelation/cb:97146039999 / eoc



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Name: Mia
Itin: 9213547183797
Call ID: 607874 | 8f22b61d-d8a8-41e7-8bd9-fa18ee90a79e
Concern: reconfirm
Reason: bed type
Call back #: NA
Approver:
Hotel ReconfirmS#164028040

Notes: Aff Mia ci to reconfirm the bed type of the res//provide to aff, 1 double bed at 2 single bed//aff okay/no cb/ eoc


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Name: Jannice Montero
Itin: 72402394105095
Call ID:
Concern:
Reason:
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Approver:
guest had unused one way flight reservation and asking if possible, to use this credit to book a new flight for roundtrip reservation.

Notes: Aff ci to // inform aff // aff okay/cb:/ eoc



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Name: Florence
Itin: 9140586427419 | 9138435576854
Call ID: 512041 | b43cf70f-fc67-4b40-8d75-c4d9bf8ffe29
Concern: ref
Reason: due to cx check out early check out jul 10 cx is not happy to stay in hotel
Call back #: NA
Approver: Marco G. FD | Miyuki M. FD
Adv cb 12 pm for my manager.
[email protected]
Hotel CancelS#164032297
Hotel Billing and RefundsS#164031179

Notes: Aff Florence ci to ff up cancel due to cop//IP,NR/call prop/see vn//inform aff, htl denied req//aff okay/update aff email / fcdd5dc6-1aa1-43b3-bd49-7714393cc1db // no cb/eoc



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Name: Sebastian
Itin:
Call ID: 367358 | de2a5b98-d2ba-41e2-b242-0c3dd09d7217
Concern:
Reason:
Call back #:
Approver:
citytimes barbican london


Notes: Aff ci to // inform aff // aff okay/cb:/ eoc



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Name: John
Itin: 85184663 9144020250847
Call ID: 512150 | d4f4578c-ce51-4a66-b972-11e4e6ec1c16
Concern:
Reason: due to cop and extended their stay| due to pet (cat) charge for
Call back #: 8005726169
Approver: Ratsana S. FD
htl check them out and they canceled the res without any penalty.

Notes: Aff John ci to reconfirm if guest can possible use the res due to they bring pet (cat) and this res is a extended res//IP, Ref/call prop/see vn/inform aff, htl checked cx out//process cancelation// aff okay/proceed/cb:8005726169/ eoc


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Name: Jesse
Itin: 9143844899688
Call ID: 513344 | 06957f56-6cb9-4a66-9cca-61cbd6c0b3f7
Concern: cancel
Reason: due to wife of the cx has ill and unable to make it
Call back #: 18552996335
Approver: Sarah W. FD
Hotel CancelS#164044500


Notes: Aff Jesse ci to cancel res due to wife of the cx has ill and unable to make it//IP, ref/call prop/see vn/inform aff, htl denied waiver//proces cancelation/ aff okay/proceed/cb:18552996335/ eoc


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Name: Charlie
Itin: 72653435463895
Call ID: TAAP 5fc53fd0-aa82-4f04-86ed-2b03b931641f -WS04090
Concern: Cancel
Reason: due to wrong htl
Call back #: 13132843690.
Approver: Fd Jessel. director of sales
| Elise B. Director of Sales
Hotel CancelS#164047608

Notes: Ta Charlie ci to cancel res due to wrong hotel and got an appoval from Fd Jesel//IP, NR/call prop/see vn/inform ta, htl confirmed free of charge//process cancelation/ta okay/proceed/cb:13132843690 / eoc


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Name: Fiez
Itin: 9144041462997
Call ID: 512638 | d26b6164-c18c-4110-a213-951095e55da7
Concern: reconfirm/early check in
Reason:
Call back #: 97146039999
Approver: HCI 85563236 10am | Ahfmad Sawady FD
Hotel Special Service RequestS#164050101

Notes: Aff Fiez ci to req early check in to keep his luggage//see prev note S#164038511- already put ssr/call prop/see vn/
inform aff, already noted to htl and provide HCI// aff okay/cb: 97146039999/eoc




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Name: Issac
Itin: 9143687274893
Call ID: 607841 | 7fa3c509-fa86-4139-abaf-10c64375e946
Concern: ref for 1st night
Reason: due to quality of the room
Call back #: NA
Approver: GM Dim approved ref | 3 pm cb Robin | Raksha R. FD
Hotel Billing and RefundsS#164052360

Notes: Aff Issac ci to ask ref for 1st night due to quality of the room and aff claimed GM approved the ref//PS, Ref/call prop/AH 35062/see vn/inform aff, cb 3pm later//aff okay/no cb/ eoc


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Name: Yunan
Itin: 9143337234943
Call ID: 607712 | 1bfb5043-0a1a-424a-8411-5e7f49edcc6f
Concern: ref | cancel
Reason: due to emergency situation.
Call back #: 20221279930
Approver:


Notes: Aff Yunan ci to ask ref due to emergency situation//see S#162531363 - email no response/call prop/VNA/
educ aff, resend email//aff okay/email: 1bfb5043-0a1a-424a-8411-5e7f49edcc6f /cb:20221279930 / eoc



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Name: Victoria
Itin: 9138998937022
Call ID: 607841 | 265e515f-02ea-4bc8-9510-50d3e77d8309
Concern: reconfirm
Reason:
Call back #: Na
Approver:
Hotel ReconfirmS#164058106

Notes: Aff Victoria ci to ask HCI for each room due to other room will arrive the second guest//provide to aff//inform aff//aff okay/no cb/ eoc



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Name: Juliana
Itin: 9002394133307
Call ID: 13600ce4-e51b-4e31-8d4a-b5ae05edd7f6 | 609311
Concern: cancel
Reason: due to booked in a wrong htl .
Call back #: 908502265017.
Approver: [email protected] | Eliza manager
b1f21b3a-6d26-4d5d-9509-05274c32612b
Hotel CancelS#164061898

Notes: Aff Juliana ci to cancel res due to booked in a wrong htl//IP, NR/call prop/see vn/ inform aff, send an email first//aff okay/email: b1f21b3a-6d26-4d5d-9509-05274c32612b/cb:908502265017 / eoc



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