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1. 72620490930487- 58f4e60b-3d9d-432f-938c-d6fcee9a66b6
cci to cancel the booking due to earthquake in morocco// as checked booking already cancelled // informed pax the same but the cx said that she already contacted IB AL // nd she received an email from Iberia that the cancellation process should go through Orbitz// so contacted IB AL with an approval of available TL to confirm the cancellation and refund details as the AL informed cx that she is eligible for the refund// and the al call was getting disc again and again as the the al agent wasn't able to hear me// so plz kindly contact al and take the required details for the cancellation from the al also if the travelers are eligible for the refund or not// kindly plz look into this and do the needful// and please inform the cx
2. 72655795390841 - 8b1e9564-2729-4ade-b1ed-a2fc28bdf6eb
CUSTOMER DISCONNECTION
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