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Dear [Recipient's Name],
I hope this email finds you well. I am writing to bring to your attention a critical application support issue that has been persisting for an extended period and is causing significant disruptions to our daily operations.
Over the past several months, our application has been experiencing regular downtime, with approximately 30 minutes of service interruption each day. This recurring problem has not only impacted our productivity but has also eroded the confidence of our users in the reliability of our systems.
Our internal team has made numerous attempts to address this issue, but despite our best efforts, the problem remains unresolved. It is clear that we need to escalate this matter and seek your immediate intervention to find a permanent solution.
The consequences of this downtime are severe, leading to:
1. Decreased productivity: Our team members are unable to perform their tasks efficiently, leading to missed deadlines and frustrated employees.
2. Customer dissatisfaction: Our customers rely on our services, and these frequent disruptions have led to increased complaints and a negative impact on our reputation.
3. Revenue loss: Downtime directly affects our revenue, as we are unable to serve our customers during these critical periods.
I kindly request that you prioritize this issue and assign the necessary resources to investigate and resolve it promptly. Our team is available to collaborate with your technical experts to provide any information or support required to expedite the resolution.
We understand that resolving complex technical issues can take time, but the duration and frequency of this problem are causing severe disruptions to our operations. Therefore, we urge you to treat this as an urgent matter and keep us updated on the progress regularly.
Please let us know the timeline and steps you plan to take to address this issue, and feel free to reach out if you need any further information from our end. We appreciate your prompt attention to this matter and look forward to a swift resolution.
Thank you for your cooperation.
Sincerely,
[Your Name]
[Your Title]
[Your Company]
[Your Contact Information]
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