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English Script
Agent - Thank you for calling Snapdeal, My name is XXXX , how may I assist/help you today?
Customer- will share the issue/ concern/query
Agent- I am sorry you had to go through the trouble (only if its a complaint), let me try to resolve the issue.
Please share your Order/Suborder, so that I can assist you better.
Customer- will share the suborder/ product name
Agent- Thank you for confirming your order/ product name. Please allow me sometime to check the information.
Agent- Is there anything else I may assist you regarding with Snapdeal?
I hope you are satisfied with our conversation and the given information/ resolution.
Agent- It was really nice talking to you. For any further Snapdeal related queries, feel free to contact us. Have a good day!
Hindi Script
Agent- Namashkar, Snapdeal mein call karne ke liye dhanyawad. Main Snapdeal se xxxxx baat kr rahi hun, bataiye apki kis prakar se sahayta kar sakte hain.
Agent- maafi chahenge apko aisi asuvidha ka samna karna pada.
Agent- kripya apna order/suborder batayein, taaki main aapkee behtar sahaayta kar sakoon.
Agent - Aap mujhe kuch samay dijiye, taki apke order ki jankari check ki ja sake.
Further Assistance- kya snapadeel se sambandhit main kisee aur cheej mein aapakee sahaayata kar sakata hoon?
mujhe aasha hai ki aap hamaaree baatcheet aur dee gaee jaanakaaree se santusht hain.
Closing- aapase baat karke bahut achha laga. snapadeel se sambandhit kisee bhee anya pareshani ke lie, bejhijhak hamse sampark karen. aapaka din shubh ho!
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