Notes

e83bd29a-d0a3-4bd2-bfd0-15ee140b53bd // 72503283727813 // CALLBACK NUMBER 19258488179 // NDC DRIECT LEVEL AIRLINE AS PER HT40288 REFER TEH CX TO THE AIRLINE BUT CX SAID THE AIRLINE REFER TO EXPEDIA | last agent TRIED TO CALL THE AIRLINE AND TRANSFER THE CALL BUT CALL DISCON BY THE AIRLINE | that agent PROVIDED PHONE NUMBERS FROM TEH WEBSITE and customer called the al but LEVEL AL INFORMED Vueling Airlines IS THE ONE WHO MADE CHANGES AND ONLY THEY CAN HELP / CUSTOMER HAS NOT BEEN ABLE TO REACH Vueling Airlines AND SHE HAD TO LOOSE HER HOTEL RESERVATION BECAUSE SHE DID NOT REACH THERE ON 16 AS SHE WAS UNDER IMPRESSION HER FLIGHT IS ON 16 AND SHE DID NOT GET ANY NOTIFICATION FROM US OR AIRLINE REGRDING CHANGES AND THE FLIGHT GETTING SWITRCHED TO THE 17 SEP/ CX EITHER WANTS TO TALK TO THE MANAGER OR NEEDS COMPENSATION FOR INCONVENIANCE / TO VALIDATE IF THERE WAS A ASC NEED TO CONFIRM WITH AL / AS SHIFT IS OVER GETTING CALLBACK ARRANGED FOR CUSTOMER VIA SUP BANDHAN BISWAS /INFORMED CUST LONG HOLD ON AIRLINE ASKED TO WAIT 1-2 HOURS ./ CX OK DONE / OR EITHER IF THERE IS NEED TO CALL T3