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Itinerary Number: 72626048824660 pax asking for a refund as she didn't receive the car at the time of pick up / refund was provided for that/agent mentioned there will be a manual refund/cx ask for the refund for the inconvenience/info was shared for the manual refund/cx said it should be 100$ / denied / cx ask for sup/transfer to T-3 / 80d82e64-930b-41cd-b195-532a4fcd6667 / T3 ( Bandhan sir)
Itinerary: 72520730184021 / a8088afd-0b41-4850-9fef-b6407c3b8d2a / pax flights were cxld by BA / call AL for alt or refund/ on 1st call BA didn't respond/ after cx said for threatened to involve a consumer body and mentioning the name over LinkedIn that we didn't help info shared with T-3 agent as per HT- 2837 / she said that if AL didn't respond call again / CB again to Al / AL EVR said currently not available in mid pax disconnected the call / CB to pax but not able to get in touch/ hence E-mail sent to pax / NFAT / a8088afd-0b41-4850-9fef-b6407c3b8d2a
pax said that AL agreed for the refund however no sr by AL / info pax that we will check with Al by e-mail pax said no / ask for SUP transfer to T-3 / 75e7e2c6-e490-40db-9487-c8d93d41d734 / Ajay
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