Notes

XFINITY MOBILE
IMP - https://care.xfinitypartnerportal.com/course-viewer/4473
https://care.xfinitypartnerportal.com/course-viewer/4516
https://care.xfinitypartnerportal.com/course/5960
How to create/ pull HTTE Accounts along with Username and password
https://care.xfinitypartnerportal.com/course-viewer/8944

Eligibility :-
Xfinity Internet required
A cust must be 18 or above - Account holder or Auth user
A person should have complete SSN to get the Xfinity mobile
There should be no past due on the customer account for the last 6 months
One time activation fee $10.00 for each lines ( One line, ie SIM )
nO TENURE REQUIRED (NEW OR EXISTING CUST ARE ELIGILE, PREPAID CUSTOMERS ARE NOT ELIGIBLE FOR XM)
XM will through XM 360

Cust is using Internet and added Xfinity mobile and after few months that customer has removed, can a customer use XM?
For that cust has to pay LINE ACCESS FEE $25 per month per line.

ACCESS FEE - $25 per line per month
ACTIVATION FEE - $10 PER LINE ONE TIME


* All LOB's services bill come into advance. For XM it is a Post bill

* Two Plans
By the gig - 1GB, 3GB, 10GB
Unlimited - Into Plus and Premium

* What is XM
Xfinity mobile custmers can use Xfinity hotspots.
Xfinity uses "VERIZON" networks in order to provide the best mobile network services.


* Xfinity can sell the below-mentioned brand phones with the Xfinity Sim
Samsung
Google
Motorola
LG
Apple

* Protection Plan - XMPP
IT is a type of mobile insurance plan, given to those customer who opted for XMPP plan.For theft, broken. For Apple it is fixed $15.00. Cust can activate. For NEW YORK the charge is $8.00. It will be only activated at the time of order activation of XM at the same. If he comes on the next day, we can guide the customer to visit store and cust can do it within 30 days.
$7.00, $12, $15 ( Per month ) depending on the mobile phone.
In case of screen damage, cust has to pay $29.00 it's .


IF customer says I lost my phone -
First file the complaint in the police station
Second Submit Affidated to the third party called Assurant
After the Assurant approval, cust will receive or get the replaceable as per the situation.

* Shared Data -

* Wi fi calling

* DPP - Device Payment Plan
Pay in Full. Total amount will be taken by the agent at the same time while ordering the Xfinity mobile.
How to calculate the total amount with number of months. Formula -
Total Amount divided by 23 months and the remaining money will pay on 24th month


* BYOD - Bring your Own Device
Cust can get
Cust will not get the XMPP for BYOD. Mostly for BYOD case guide cust to visit Store in order to check their devices

* Port IN
ICCID - Sim number
IEMI number ( visible on phone settings )
LANDLINE number can use as a mobile number as cust is not using the , for that

* Trade In - This can be done by Xfinity strore only
Cust wants to return his old phone ( any brans ) and get a new one from the Xfinity. The Xfinity will check and give two options to the customer.
Customer will get the credit or get a full check amount.

* Early upgrade - This can be done by Xfinity Store
Fees are chargeable
For Apple it is $50 and other brands it's $30.00

* Accessories
Smartwatch is a sale (eSim will Insert in the smart watch )
Tablet is a sale

* Visa Prepaid Card - Offers like Amazon Cards
It is simlilar to a credit card.
A customer can recieve the Visa card 16-18 weeks. After that it will be activated in 8-10 days
VISA card only ship on BIlling address

https://care.xfinitypartnerportal.com/course-viewer/8286 MOBILE

* Global Travel Pass - $10.00 for 170 countries per day per line
When customer is travelling globally.
Out of US - $10 per day for unlimited call and text. Till midnight the plan will be over. It will be automatically renew the next day. If it is not automatically renew and customer forgot to renew the account. Then the charges will be applicable according to the that country charges, this is called Pay As you Go.
512MB. Speed will reduce.
CANADA AND MEXICO - The customer is in Canada
$5 per day per line. 512MB


* Pay AS you Go
Wherever you go outside countries and the customer did not opted for GLOBAL TRAVEL CHARGES, then the charges will be applicable according to that country charge.

* Canada and Mexico call Pass
These two are the neighbouring countries
$10 per month per line only UNLIMITED CALL, no data, no text


DEVICE STATUS
locked - Payment Pending
Unlocked - Payment done
Unknown - BYOD

Review process is important to tell the custimer while adding XM - HOW11990 CRITICAL ERROR


SCRIPTS XFINITY MOBILE
While waiting for the modem to restart, I saw that you are eligible to take advantage of our Xfinity Mobile Plans. I'd like to share how we can save you some money.

Oh, that's not a problem at all. We offer "BYOD" promotion at no cost to you and we have both By the Gig or Unlimited plans that you can change at any time based on your usage.

I totally understand, *** . While we were reviewing the changes to your bill, I saw that you are eligible for Xfinity Mobile. This is a great way to save on your monthly expenses. With Xfinity Mobile, we offer both Unlimited and By-the-Gig at a great price.

As an Xfinity Internet customer, you are eligible for Exclusive Xfinity mobile offers. There are options for every need, By the Gig is great for customers that don't require unlimited data. And 5G is inlcuded on all new data plans at no additional cost. If you prefer to use your mobile phone for streaming or hotspots, we also have great unlimited plans. The more lines you add, the more you save.

Amplifier
Were you informed by the technician about the installation of an amplifier and its location during your service installation?

XM SCRIPTS:-------
And the order for the NEW SIM's and same home number is placed and now you will get an Order Verification EMAIL/TEXT/CALL regarding this order in within next 6- 24 hours so I would request you to please make sure to acknowledge the email so your order for the new SIM's would get shipped and delivered in within NeXT 2 business days

And on that Verification EMAIL/TEXT you will be asked to upload your one of the valid ID Photo proof like the SSN or DL and I would request you to please do that and upload it over there so your order for the NEW SIM's will be shipped and processed further otherwise it will be cancelled so please MAKE SURE OF IT

And once you will get the SIM all you need to do is just insert the SIM in the phone and follow the activation process over the XFINITY MOBILE APP to activate the line and device which I will be sending you on your preferred email so please make sure to check that once you will get the new PHONE AND SIM and follow those steps to activate that :)

And After getting the new SIM's , The next step we're left with is activating your Xfinity mobile services.
You may expect a call from "Xfinity 888-266-2278" OR "+1-888-266-2278" to assist you in activating your
Xfinity mobile services, once the order is delivered at your door steps. Please make a note of this number.

May I know your preferred time of the day and number where we can call you to help in activating the new SIM's when you will get them?

And once you will activate the SIM's that you will get I would request you to please maintain the Bill payment for the next 90 days on time so your VISA card's will get shipped and will get delivered to you in within next 16-18 weeks or ASAP




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********************************** PROMOTORS *****************************************************************************
Can I just says something here. You have been very awesome and extremely amazing with me today, probably the best person I talked today. 😊💕

Honestly speaking customers who have patience and cooperative are very less like you. It is nice chatting with you and would love to assist you in future as well.

It's my pleasure, Glad that I was able to assist you today.

Thank you for your support and co-operation over the chat I really appreciate it.

It has been great opportunity to assist you , Is there anything else I can help you with as I do not wanted to complete this chat without addressing all of your concerns?

I would love to hear about your chat experience with me today. If you’d like to share your thoughts, you can click the “end chat” option. I would appreciate any thought on the service and experience I have provided.


Appointment book from My Account app:---

You can manage the appointments right from the My Account App, like canceling or postponing it, furthermore you can trouble shoot and manage your internet using the XFINITY APP, and trouble shoot through it at you ease, :D