Notes

NO OPENING
A wonderful day! Thank you for choosing Xfinity support! This is Sujata, your Xfinity Ambassador for today. It will be a great pleasure to assist you today. May I have the first and last name of the awesome customer :)
Thank you for contacting Xfinity chat support. My Name is Sujata. Who do I have the pleasure of assisting today?

Incase of auto opening :-
Hi , I am your Xfinity Ambassador for today. It will be a great pleasure to assist you today. Please tell me more about your concern, and let's start working on it.

Hope you are doing good today?
That's wonderful to hear! I hope that your day goes greater and smoothly all through out!
Please do not press the back button and also avoid using other applications for us to stay connected without any interruption.

PARAPHRASE
May I know the issue you are having with services so that I can check and help you the best solution?

****** ASSURANCE *****
Please be assured you are connected with right person and I will personally take care this time to get this resolved for you.
Thank you for specifying your concern. I understand the importance of working internet in this digital world and I will definitely assist you with your internet concern
Thank you for sharing the information. I appreciate you taking time in reaching out to us. I am more than happy to assist you, so you can enjoy your Services
You have me , please feel confident that I will surely get this sorted for you in all possible ways.
Thank you for bringing this to our attention. I can completely understand the situation. Please be assured and let me take complete ownership of the concern.

***For sure, I'm here to help you, and be rest assured I'll make sure that your concern is addressed properly over this chat.

Thank you for patiently waiting and I am sorry to hear that you are having issues with your Xfinity services. Let me go ahead and check on your account and see the status of your equipment.

-------------Rapport build-------------
I hope you are doing fine apart from this issue.
It's a new start of the week I guess, so I wish you would have a wonderful week ahead :)
Pleasure is all mine to have a customer like you over the chat:)
*****We definitely appreciate your loyalty with Xfinity. It is great to see that you have been giving us the opportunity to serve you this long, and we will always be looking forward to many more years ahead.

====================================Relate & Understand & Assurance============================

Being an Internet user I can understand the importance of the stable services. Let me quickly assist you with the troubleshooting steps.
Being a customer I can understand as I am also working from home and sometimes lack of connectivity affects our job.
I can completely understand the importance of stable internet as we all need it for work and entertainment purposes. Let me quickly assist you with your concern.
I completely understand your concern. I know how it feels when Internet is not working properly and you are dependent on internet for study, work and entertainment. I will definitely assist you with the no internet issue.

I can understand your situation as I am also a customer at the same time and can relate to your situation. Please be assured that I will do my best to resolve your issue.
It is my pleasure to help you. Resolving your concern is our top priority as we appreciate your business and value you as a customer.
I can completely understand the importance of stable internet as we all need it for work and entertainment purposes. Let me quickly help you with the best available resolution.

Thank you for bringing this up to me. I completely understand your part, I will surely help you with this. Please be rest assured and let me take the complete ownership of the concern you have and so I can help you with the best possible resolution

*****APOLOGY*****
I am sorry that have to go through this and contacted multiple time for same thing.
This is not the experience we want to deliver. Please allow me once to overturn the situation. I will try my best to resolve your concern.
I apologize for the inconvenience this has caused you. I truly understand the importance of services / internet, as I am also a customer outside the office. No worries, let me check your account and help you in the right way..
I apologize for the issue you are experiencing with internet services. Let me quickly take care of this

I also wanted to say sorry for using more of your time resolving the issue I hope you give me lots of your patience and understanding. I've been a customer like you as well so I can relate myself whatever you feel now.
I apologize, this is taking more time than usual and I realize the importance of your time. Please stay connected.
I'm sorry you're having trouble with your Internet for months now. I understand how upsetting this must have been for you. I have experienced the same problem recently, so I understand what you are feeling.

I can relate to how important would it be for you, to have your services to work in today's time.

--------------------REWARDS----------------------------------------------------
Let me tell you about something amazing, So have you signed up for our Xfinity Rewards program yet ? I highly recommend checking it out, It's a brand new program that gives us another way to say thank you to our valuable customers, ( Movie rental, sweepstakes, discounts, and more!) Sign up for free Xfinity app under rewards to see what offers are available

Xfinity Rewards, our customer appreciation program, offers a mix of special perks and unique experiences to thank our customers. Rewards vary depending on how long a customer’s been with us and include movie nights, Xfinity product discounts, sweepstakes entries, gift cards and more. Customers are always able to visit the Rewards site and redeem every reward for which they are eligible. Note that the dates these rewards are available vary, and not all are available for the entire month. This month’s highlights include:
-------------------TECHNICAL Expectation----------------------------------------
I apologize for the inconvinience you are experiencing with cable services. Let me quickly assist you with the troubleshooting
**** Let's troubleshoot together to fix the issue, however, if the issue still persists then I will schedule a technician as well. Resolving your concern is our top priority.

Right now I'm communicating with your device to pull your device information. This generally only takes a few minutes and I'll continue to update you on progress.

I understand the importance of a working and stable connection, as I also use the internet for work purposes and to connect with family. Please be assured that I will give my 100% to address your issue.
**I appreciate your efforts so far to fix the issue before coming on the chat and I am here to provide you with excellent customer service today. Please be assured that I will do my best to help solve your problem.

As, we have performed all the troubleshooting steps. However, you are still getting the same issue. In that case I will schedule the trouble call for you, so that once a technician will come and check all connections and resolve the issue for you. Shall I schedule technician visit?

TECH BOOK
Can I have your best contact number for the technician visit?
** Let me check the earliest dates available for the technician, please allow me 2 minutes
I appreciate your time and patience
The soonest available tech schedule is on , does that work for you?
No charges will be applied for any issues identified at Xfinity end or equipment rented out by Xfinity.

The soonest date is --- [[[ However, the best I can do for you is I can add you to the waitlist for today also and tomorrow and. in case someone missed or canceled the appointment then the technician team will send you a text and they will tell you about the availability. And you have to reply with yes or no within 30 minutes. Is that fine?]]]]
Here's the confirmation number for your tech visit .

No charge will apply for any issues identified at Xfinity's end or equipment rented out by Xfinity. It will only be applicable if the issue is not caused due to Xfinity services.

***SELF HELP - Also, you can Xfinity app in order to change or cancel your service appointment anytime online, you just have to open Xfinity app and click the 'My Account' header near the top of the page . You will also get an email with all the details of appointment scheduled.
You can download the Xfinity app from play store or apple store It gives you the convenience to manage technician appointments including rescheduling through your tablet /mobile device”

The charge would be applicable if your own needs to be replaced or Internal wiring issue. The technician will inform you about the charges if applicable.
For Comcast rented modems the charge would be applicable if there is an Internal wiring issue or recreation of outlets is required. The technician will inform you about the charges if applicable

The technician will call you before the visit, and if you are not available for the visit then anyone can be there who speaks English and is 18 years above. They just need to have a copy of ID proof and a letter from you, authorizing the person to be there on your behalf. Also, please ensure that all pets are secured and that we can have access to the equipment
Also, you can access and manage Your Technician's Estimated Time of Arrival in the Xfinity My Account App.
No charges will be applied for any issues identified at Xfinity end or equipment rented out by Xfinity.

I have scheduled the technician on your account. There will be an automated call for confirming the technician appointment, kindly acknowledge that to avoid cancellation

This is your technician reference number ----

If your waitlist appointment spot becomes available, we'll text you the day before at the latest to notify you; you will have 30 minutes to accept this new appointment spot by replying Y. If your waitlist spot does not become available, or you do not accept the waitlist spot, we will keep your original appointment for .......

*******************************************************************************************************************************
VERIFICATION QUESTIONS
Please help me with your first and last name and complete address with zip code in order to check that I am working on the right account.
I have sent a six-digit verification code to the number ending with *-* please help me with it?

Before I proceed, please confirm the last 4 digits of your SSN for verification purposes.
Please confirm the last 4 digits of the stored payment method on file for verification purposes.
********************************************************************************************************************************
APPRECIATION
Thanks for the information. I appreciate you taking time in reaching out to us. I am more than happy to quickly help you fix your issue so you can enjoy your Services
I appreciate you answering all my questions patiently, which will help me identify your issue over the chat.
I appreciate your cooperation in troubleshooting with me. Here at Comcast, we make sure that we always provide what's best for our customers.
I appreciate your 100% cooperation and kindness in the chat.
Thank you for being on hold! Your time and patience are highly appreciated.
I really appreciate your efforts before the chat.
I really appreciate your decision. It is really a great choice.
Thank you for being a loyal customer with Xfinity. We appreciate your business with Xfinity and value you as a customer.
I appreciate your patience and efforts during the chat.
I appreciate you answering all my questions patiently which will help me in identifying your issue over the chat.
********************************************************************************************************************************
Survey Scripts
Mr. / Mrs. Customer, today you chatted regarding ____________, and we discovered that ______________________.
Can you confirm that this resolves your concerns today?

'Cheers to our teamwork :) I feel awesome as we worked on your concern. You have been a fantastic team player in helping me resolve your concern. A customer like you deserves the best customer experience.
You have been very patient and amazing/cooperative throughout the chat, certainly, the best customer I had today. I hope that all the issues are addressed. Please share your feedback by clicking on the end chat button.
Before we finish, I want to make sure we have covered everything, do you have any other concerns or questions I can assist you with?
How’s your overall experience with Xfinity services and assistance that I provided on the chat?
I am glad that I was able to assist you today. Thank you so much for being so supportive and patient throughout the chat. Is there anything else I can assist you with?
"I would love to hear about your chat experience with me today. You can share your feedback by clicking on the end chat button. I would appreciate feedback on the service and experience I have provided today.
It would be great if you could share your thoughts on partnering with me today to resolve your concern. If you'd like to share them, you can click the "END CHAT" option at the top right of this chat session. I would be very happy if you share your feedback at the end chat, I will be very happy :)
I appreciate your cooperation in troubleshooting with me. I just want to make sure everything is covered while you still have me, is there anything else I can help you with today?

- You have been the most pleasant and cooperative customer, Thank you, for being such so a kind and polite customer.
Thank you for choosing Xfinity and have a great day and a great year! Please take care and stay safe.

Thank you so much, it really means a lot to me and motivates me to work with more dedication :)
You have been very kind and cooperative on the chat. A customer like you makes us strong.
That's Awesome! you did it. I really appreciate your efforts and patience. Your satisfaction is my priority.
Thank you for your kind words :)

****SALES Pitching - Flex, Gateway, Xfi
For what purpose do you use the internet? (Streaming, Gaming, and for work)?
Streaming – pitch for FLEX || Gaming – Pitch for Speed Upgrade || For Work – xFi Complete
While working to resolve your issue, I see the AMAZING promotions and DISCOUNTS available that may perfectly fit your needs.
Ask open-ended discovery questions (Questions number 1) to pitch accordingly
How do you feel about internet security, such as preventing hackers and malicious websites?
** SALES (xfi and flex)
1) xFi Complete is our best in-home WiFi experience and includes the following benefits: Have peace of mind doing everything you like online with unlimited data, if you're enrolled in our 1.2 Terabyte (TB) internet data usage plan It will cost $10 more just should I add for you?
I would like to inform you that while working on your account as I have seen you are also eligible to get our XFi complete plan wherein for just $25 you will be getting unlimited data along with advanced security and full access to your Xfinity modem on Xfinity app.
Also as you already have our rented modem for which you are already paying $15 per month and XFi complete plan will get activated on the same device and it will just cost you an additional $10 to make your internet experience the greatest.
In the XFi complete plan, we will be also upgrading your internet modem every 3 years for free of cost.
AAA, once you will get the XFi complete plan we will be doing a 14 days WiFi assessment remotely on your internet connection to determine if there is any dead spot or if you need the XFi pods to improve your WiFi connectivity In-home.
Once it's done you will be getting an email from us with the results of the assessment and if eligible on the same link you can claim the XFi pods from us at no cost which cost $119.
xFi Advantage offers increased speed and better product integration for your Xfinity Internet experience.
Xfinity Rental Gateway - If you’re investing in our Xfinity Internet service you can opt for an xfinity rental modem which saves you money when it comes to upgrade/replacement.

FLEX
Streaming – pitch for FLEX || Gaming – Pitch for Speed Upgrade || For Work – xFi Complete
What do you currently stream Online?
Stream your favorite content in one place at no extra cost – including thousands of free TV shows and movies
I would also like to inform you that you being a valuable customer of Xfinity I will be also providing you our Xfinity Flex streaming service along with peacock premium for free of cost : )
Xfinity Flex is a voice-controlled 4K streaming TV box, at $15 one-time cost Xfinity Internet. Check out all you can do with Flex: Bring together top apps and networks including Netflix, Disney+, Hulu, HBO Max, Prime Video, YouTube, discovery+, and more should I add for you?
In the meantime, I was going through your account and just saw that you are eligible for XFINITY FLEX STREAMING TV BOX RENTAL at no charge. You can get the box and stream online ​on Xfinity Flex. A voice-controlled 4K streaming device that puts all your favorite streaming apps in one place on your TV. What makes it even better? It’s included with Xfinity Internet for no additional cost.
I would also like to inform you that you being a valuable customer of Xfinity I will be also providing you our Xfinity Flex streaming service along with peacock premium for free of cost : )
You will be getting 20,000+ hours of quality contact at no cost along with a free Flex streaming box on which you can do a lot like manage your internet and account as well.

I am also sending you Free flex 4k Streaming box.
"With Xfinity Flex, you’ll be able to stream more than 10,000 free movies and shows, access your favorite apps like Netflix, Disney+, Prime Video, and Hulu, and rent or purchase top movies and shows. The award-winning Xfinity Voice Remote makes it easier than ever to search across your apps, all in one place.

It will be absolutely free for a lifetime.
"
Before submitting your order, I want to spend a few minutes confirming with you that I've accurately captured the services you want. I'll ask you to review the order and, if it's correct, to please approve it. What phone number or email address would you like to use to complete this process?
Shall I send Flexbox as well?
Please provide your phone number for the Flex details.
I have sent approval to your number, please check and approve it. There is one time flex activation charge of $15.00
You will get the box within 48-72 hours and it is easy to activate it.
Once the equipment is in place, you can activate your services at <a here="https://xfinity.com/activate" target="_blank">https://xfinity.com/activate</a> or download our xFi app for the best activation experience.
"Please share your email address, so I can share the Flex activation steps.

I have sent steps to change wifi settings and Flex activation steps as well. "

XM Promotions 2022- HOW20761
MOBILE PITCH
Meanwhile. I am working on your account, out of curiosity, may I know how much you are paying for your current mobile services and for how many lines?
Just curious, how much you are paying for your mobile services with different providers by the way?

***ACSR ACCOUNT CHECK FIRST I can see you can get the $ 20 credit on your account for the next 24 months, you just have to sign up for Xfinity Mobile, either you can port an existing number and number or you can get a new ""ON US"" phone. Our data plans start as low as $15.00/GB/month

Before we disconnect I noticed that you are eligible for FREE_______ ON US. The amount of the phone will be credited to your monthly bills spread over 24 months. You just have to port an existing phone number. Our data plans start as low as $15.00/GB/month
I would like to inform you that you can port the existing phone number and avail up to $30 discount on your internet bill?
- With Xfinity mobile, you can save hundreds of dollars a year, can I ask who your current provider is and how much you are paying monthly?
- Congratulations! You also qualify for Xfinity Mobile, I can save you hundreds of dollars a year on your mobile bill! May I ask how much you are paying monthly? Currently, we are offering $200 Visa Prepaid Card for each line when you bring your own device to Xfinity. Additionally, we are offering $400 Off on Flagship (Apple, Samsung and Pixel 7) phones.
If you purchase, 2 Xfinity Lines with a Mobile phone, you can save $800 dollars. If you purchase, 2 Xfinity Lines and bring your own device to Xfinity, you get a $400 dollar Visa Prepaid Card. Additionally, savings of hundreds of dollars will also be the applicable basis of the plans that you select as the prices are comparatively a lot better due to the ongoing Holiday season.
I can see on your account that you are eligible for a Motorola Stylus which, is “On Us”. Full retail value of the device i.e. $369.99 will be credited to your monthly bills spread over 24 months. All you need to do is add a new line of service and port an existing phone number.
OFFER: Samsung A53 “On Us” (11/18 through 12/21) Motorola Stylus “On Us” (Dec. 7 through Dec. 21) $200 Visa Prepaid Card with BYOD (12/7 – 12/14) • Samsung – Galaxy Z Flip and Fold Families, S22 Family, S21 FE • Google – Pixel 7 Family

"
As you are using all the services of Xfinity. You are eligible for Google Pixel 6 A phone which is on us. You will get the phone at no cost as you will get the device credits. If you will get one line from Xfinity. you will also $ 20 discount on your Internet bill monthly

I can see here that you qualify for a Google Pixel 6a “On Us” when adding to a new line of service and porting an existing phone number. You will receive the credit, equal to the full retail value of the device ($449.99), on their monthly bills spread over 24 months. This means no cost for the phone. And also you will get a $ 20 monthly discount on the Internet bill monthly. So almost no cost for you. And no cost of calling nationwide with free WIFI hotspots..

If customer denies the offer or not interested:-
Please give me an opportunity to understand your hesitation, so that I can provide you with the best value for your money.

If Customer denies the offer due to high bill or costly services:-
Since our data plan starts at just $15/month and our unlimited data plan costs $30/month, when you sign up for multiple mobile lines. May I know, how much currently you’re paying to your current mobile service provider?

May I know how much data you use on an individual basis in the family?

Do you sometimes think that you wanted to switch the data plan in between the fiscal month?

As I checked you prequalify for the Xfinity mobile services, with America’s largest and most reliable LTE network combined with access to 19 million hotspots, you’ll save more on your phone bill every month — and save your data for when you really need it. You get unlimited nationwide talk and text with No term contracts. Shall I share the details with you?

Just curious, how much you are paying for your mobile services with different providers btw?
Meanwhile, Out of curiosity, may I know how much you are paying for your current mobile services and for how many lines?

Thank you for letting me know. I would like to inform you that if you bring your owned device with Xfinity mobile network, we will provide Unlimited calling, texts, and data for just $45/month and you can get the best Verizon network with faster speed and access of 22 millions of free Wi-Fi hotspot access. The best part is you not need to pay anything today
You can keep your same number with Unlimited Everything or we can provide you a new sim for your current mobile.
Thank you for the information. I can check the device compatibility in our system and let you know. May I have the 15 digits IEMI number of your current phone? That would be much appreciated
I have to also see what an IEMI number is
I understand what you are saying, it will take a few minutes and it's win and win situation. You no need to pay anything if you ported the number today the deal is valid for a very limited time and it can end anytime.
Yes, what is the brand name of your phone?
Samsung
Awesome. Open the Phone app on your Android phone. From the Dialler, dial *#06# into the Dialler
The first one is your IMEI number, Brian,
You just need to dial *#06# on Samsung phone and you will get the IMEI number
355611111068297
Good news, your phone is compatible. Your device is unlocked and we can port it with Xfinity mobile carrier.
To proceed further, please confirm the DOB and complete 9 digits SSN in this format 1 2 3 4 5 6 7 8 9 , please put space between the number. That would be much appreciated
Do you want to keep the same number Brian with Unlimited everything?
Are we connected, Brian?
05041970 xxxxxxxxx yes keep the numbers the same. If I was to bring a 2nd mobile over would that be $45 also
If you add the second line today then your mobile Bill would be $60 for Unlimited everything. You will get more discount when you add more lines
The SSN is masked, can you please put a space between each number like this 1 2 3 4 5 6 7 8 9
Please provide the phone number as well if you want to keep the same number
3 6 5 7 8 9 8 5 4
Will I have to call T-Mobile and cancel my service
Yes, I will let you know how to do that. Rest assured
I have sent the approval to this number (269) 339-6703. Please approve it and do let me know
When you receive the message, click on the link to open your order summary. Check the boxes and then click the 'I agree' button if you approve of your order. I will stay on the line while you review so you can ask questions. Once you approve, please stay on the line so we can finalize your order.
So was that for just the internet or both phone and internet? It says $93
Yes with your owned modem it is showing $93/month and you need to pay for mobile data for just $46.month for Unlimited everything
Later I will activate the owned modem once the order is approved. Let me know once you approved the order
Ok the bill says 103 now just want to make sure it's right
Please let me know once you click on I agreed on the last page of consent. Thank you for the approval
Thanks for your purchase, BRIAN. A confirmation email will be sent to [email protected] Number: 2304052497866221
Now let me go ahead and activate your owned modem right away


Meanwhile. I am working on your account, out of curiosity, may I know how much you are paying for your current mobile services and for how many lines?
One line 80 bucks
Is it unlimited?
Yes
Oh, you are paying too high!
Yes I am
I can provide you with 1 unlimited line with unlimited internet, calls, and text for just $45/mo + $100 VISA Prepaid gift card + access to over 20 million of 5g hotspots.

************************************************************************************************
-----------------------------XFINITY MOBILE SALE PITCH SCRIPTS----------------------
Are you aware that you can save hundreds of dollars a year on your mobile plan by switching to Xfinity Mobile?
We’re also providing mobile service. Where, you can stream, browse, and text everyone using your devices. You can have By the Gig or Unlimited data, no phone line or access fees, and our data starts at just $15/month with a powerful nationwide 5G network and millions of secure Wi-Fi hotspots included at no extra cost. Shall I go ahead and sign you up for Xfinity Mobile?

If customer is interested:-
I am glad that you are interested in Xfinity Mobile. I would like to inform you that we’re also offering a Google Pixel 6A device worth $449.99 that will be "ON US " for 24 months (DPP) device payment plan.

In order to avail of this offer. You just need to port your current mobile number from another carrier to Xfinity and activate the line within 30 days of purchase. Shall I go ahead and sign you up for Xfinity Mobile?

If customer denies the offer or not interested:-
Please give me an opportunity to understand your hesitation, so that I can provide you the best value of your money.

If Customer denies the offer due to high bill or costly services:-

Since our data plan starts at just $15/month and our unlimited data plan costs $30/month, when you sign up for multiple mobile lines. May I know, how much currently you’re paying to your current mobile service provider?

May I know how much data you use on an individual basis in the family?

Do you sometimes think that you wanted to switch the data plan in between the fiscal month?

----------------------------Xfinity mobile transitional statements--------------
- Since you’re one of our valued internet customers you qualify for……
- Since you’re working from home there’s no reason to waste money I would love to share some exciting news…

-Are you paying more than $15 for your cell phone bill?

=============================================================================================

CLOSED STRATEGY:-
1 Today you chatted in regarding ____________, and we discovered that ______________________. Can you confirm that this resolves your concerns today?

2 Great! I appreciate any feedback on the service and experience I have provided you today. Thank you for being a loyal Xfinity Customer. I hope you have an amazing rest of your day.


----------------------NAC--------------------------
I haven't heard from you for a bit. I'll be here for a few more minutes if you still need my help.

Just checking to see if you are still there? I will be ending our chat shortly as I haven't heard back from you.

It looks like you've possibly walked away, or have left our session. Thank you for contacting XFINITY Support.

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CALL BACK
I would love to call you however being from the chat repair team we do not have access to call you back
Please give me an opportunity to work on a resolution or else if you still want assistance over the call so I would request you to call our team on 1800-934-6489.
I understand it is convenient to get assistance over the call but As I am from chat department I am not able to call you. I will be happy to assist you over the chat
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TROUBLESHOOT STATEMENTS [ INTERNET ]
How long have you been getting this issue and were there any troubleshooting steps performed earlier?
I will now run some diagnostic checks on your modem.
May I know the online light status on your modem, is it on, off or blinking?
Please check the status of the online light/ Internet light on the modem.
Most of the time the issue is caused by loose cable connections to your modem. Please confirm and make sure that the coaxial cable should be connected tightly from the back of the modem and the wall outlet.
I am running the health check on the system. It will take 2-3 minutes to complete please stay connected over the chat.
I am checking the status of equipment and services in the system, it may take up to 3 minutes please stay connected.
Please run a speed test on a wired connection http://speedtest.xfinity.com/ by using this link. Let me know what speed you are getting presently.
Can you provide the C-MAC address that’s located at the back or bottom of your modem, I want to make sure I'm working with the right device.
I’ll need your help restarting the device. Please remove the power cord from the wall and plug it after 1 minute. After you are done with these steps and plugged the device back in, let me know.
I understand the importance of having your services working. I want to ensure you we're doing everything possible to resolve your issue in a timely manner. I’ve created a ticket with our next-level support to assist you with a resolution.
As I have checked, the problem may not be with your device or the line. The only thing that needs to be done is for us to investigate what's causing this issue. I will be creating an open ticket for our back-office engineers to analyze the possible causes and resolve the issue remotely. We'll take care of this for you and will contact you within the next 60 minutes on a priority basis.
This process can take up to 24 hours to determine if the issue can be resolved remotely. Great news, we have made it more convenient for you; we'll text you to confirm if services are restored. If not, we'll schedule a time for one of our skilled technicians to come to your home as soon as possible. May I have a good mobile number where we can contact you ?
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TROUBLESHOOT STATEMENTS [ CABLE ]
CABLE ISSUE
While waiting, watch many of your favorite TV shows and movies online at no additional cost: www.xfinitytv.com to watch TV shows or movies.

I am now sending a refresh signal to your cable box. This will update and boost the signal connectivity of your cable box.

Please confirm the serial number of the affected box that will be available on the back panel of the cable box.

I am going to reset the cable box and it will set the box to factory default settings.

You may not be able to view your TV guide immediately. It could take up to 30 minutes to reload however you can access your channel lineup on Xfinity.com.

Please make sure you're using a coaxial cable connector from the outlet to the 'Cable In' port on the video device.. Then, another coaxial cable connector from the box to the TV.

To restart the cable box please use the below steps
1) Disconnect the power to the cable box by either unplugging the power cord from the wall outlet or from the back of the cable box.
2) Wait for 10-15 seconds.

Please push the “WPS” button on the bottom of the Xi device, then within 2 minutes press the “WPS” button on the top of the Wireless Gateway.


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BAXA
*******INTERNET
Have you heard about our Amazing feature of Xfinity Hotspot?
It is an amazing application. Xfinity has millions of Wi-Fi hotspots throughout our service area to make sure you’re always connected. These hotspots give you fast, convenient Wi-Fi and you can easily access the wi fi thorugh the xfinity hotspot

So whenever you don't have access to Xfinity Internet we recommend our customers to use the xfinity hotspot to use as an alternative. You just need to download the app from Play Store and App Store, enter your xfinity credentials and you will get access to FREE wifi all over US. Also, if you are outside from your home and you want to access the internet then you can use our Xfinity hotspot feature anytime and anywhere in US.

Xfinity has millions of Wi-Fi hotspots throughout our service area to make sure you’re always connected. These hotspots give you fast, convenient Wi-Fi and can be accessed using Xfinity User ID & Password when you see Network Name Xfinity Wi-Fi on your device. You can save on your cellular data and stay connected with our Xfinity Hotspot services. To know more about Xfinity hotspots, please have a look at the link when you have time, https://www.xfinity.com/support/articles/about-xfinity-wifi-internet. The Xfinity Hotspots can definitely save your day as it's available and free nationwide. You can connect any of your devices by connecting to "xfinitywifi" and just by logging in using your Xfinity username and password. Application is available on App Store and playstore for iOS and android devices.

***XFINITY APP
Xfinity App is the destination for you to get the most from your service. You can easily manage your account as well like View current bill, billing cycle data usage and due date, view plan details and outage maps. You can download the App from App Store or Google Play and sign in to the App using your Xfinity ID and password
***** CABLE
Have you heard about our Amazing feature of Stream app?

In the Meantime, I would like to inform you that you can turn any screen into a TV with the Xfinity Stream app — included with your Xfinity service. You never have to miss must-watch TV. Stream top networks, live sports and news, plus thousands of On Demand shows and movies on any device. Schedule and manage recordings from any device. Stream DVR recordings from anywhere. Download DVR recordings and watch offline. You can download the Xfinity Stream app on your phone or tablet from Play Store or App store. You can either watch online on a larger screen? Visit xfinity.com/stream.
With Xfinity TV one of our customer's favorite features is Xfinity Stream app where you can Get the entertainment you love anywhere, on any device.
Everything is included at no additional cost, Download the Xfinity Stream app from your mobile device from Play Store and App Store, enter your xfinity credentials and then you can access the Streaming feature.