Notes

00105563 Done

1. Content not available
2. Want to update your email address
3. If the customer already has an account under the correct email
4. Unable to find subscription after payment
5. Contacted for authorization charges
6. Contacted for multiple deductions
7. Subtitles not synced
8. Not able to sign in
9. Facing issue while signing up for the subscription
10. Buffering issue while watching SkyShowtime



Additionally, a select number of titles are now no longer available to stream on SkyShowtime as their licensing period has come to an end. Audiences can look forward to a range of new and exclusive content coming to the platform this summer, including: Bupkis, Django, Todo Lo Otro, Star Trek: Strange New Worlds S2, as well as a host of star-studded holiday favourites such as Cast Away, Forgetting Sarah Marshall and Mamma Mia!.

Please be assured our team keep on working to add the content on regular basis in various dubbing and subtitle as per our customer recommendation.

1. Content not available
* As we have checked the details currently, this [[Content]] is not available on our platform.
* We keep on adding new shows and movies to our platform from our content partners like Paramount, Peacock, Nickelodeon, and Universal Studio for a better viewing experience of our customers.
* Since we keep on updating our content library on regular basis you can expect the new content to be added to SkyShowtime.
* This is to inform you that we are getting contacts about Yellowstone season-1 episode-1 subtitles are removed only PT subtitles are available.

*We would like to inform you the availability of the content depends on the streaming right of the content providers as we have different content on our platform from different content providers like Nickelodeon, Peacock, Paramount, and universal studio and we have very popular contents like Yellowstone, Top Gun Maverick.

We regret for the inconvenience. However, our team is working to launch this feature as we want our customers to see SkyShowtime in their language. We appreciate your patience and our technical team is working to get this feature available for the customers.

o Verbiage: We regret for the inconvenience. The content {Name of content} is currently no longer available on SkyShowtime platform due to the streaming rights. However, our team is continuously working on it and hope to get the content available again soon. Meanwhile, you can enjoy watching other available content. We appreciate your patience and cooperation.

It might be possible that our content team is doing some testing on the platform and may uploaded the contents for testing purpose.

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We would like to inform you that the availability of the content depends upon streaming rights of the content. If SkyShowtime holds the streaming rights of the content, It will be made available to our customer however, we offer the content from a range of content providers and we certainly do not own all the rights of their content. We are trying our very best to make sure that all the content is provided to the users including all the related pieces of content, however, some of the content may remain exclusive to content provider.
2. Want to update your email address

* I truly understand that you are trying to update the email address on your account and I will be happy to assist you with this.
* Please share the email address that you want to update on your account.

3. If the customer already has an account under the correct email
* Since you already have an account under your correct email address [[]], I am not able to update that email address on your subscription. If you can share any other email address that is not used with SkyShowtime, I can update that email address on your account.

* If you do not have any other email address please let me know, and I will provide you a refund for the charges for the subscription purchased under your wrong email [[]] address you can repurchase the subscription with your correct email address.


4. Unable to find subscription after payment

* [[Customer name]], I have checked the email provided by you [[email address]] and there is no active subscription under this email. Do you have any alternate email that you might have used with SkyShowtime?
* Could you please confirm how did you make the payment for the SkyShowtime like if it is a visa card, Master card, or PayPal?
* Confirm the amount of charges that got deducted for the payment.
* I would request you to please share the shortcode of that transaction so that I can locate the details for you. The shortcode would be in this format: 86F5E

5. Contacted for authorization charges

* Confirm the amount of charges that got deducted for the payment.
* EUR 1 charges are the authorization charges that are deducted when you sign up to check the mode of payment.
* Please be assured you will receive a refund for these charges within 7-10 working days.

6. Contacted for multiple deductions

* Do you have any alternate email that you might have used with SkyShowtime?
* Could you please confirm how did you make the payment for the SkyShowtime like if it is a visa card, Master card, or PayPal?
* Confirm the amount of charges that got deducted for the payment.
* I would request you to please share the shortcode of that transaction so that I can locate the details for you. The shortcode would be in this format: 86F5E

7. Subtitles not synced

* May I know the name of the issue on which you are experiencing this issue?
* Please confirm if you are getting the same issue on any other movie or show.
* Can you please confirm if you are getting the same issue on the SkyShowtime website and App as well?
* We are trying to provide proper subtitles in multiple languages on each and every content available on our platform.
*We keep on improving our platform as per our customer's feedback please be assured I will surely share your feedback with our team.

8. Not able to sign in

* I really apologize for the inconvenience. I will be happy to assist you with this.
* Please confirm the exact error message that you are getting.
* Please make sure to enter your email address and password manually and avoid using any already saved information
* Have you tried to sign in through the SkyShowtime website with the same credentials?
* I would request you reset the password of your SkyShowtime account.
* Please make sure your password should have at least 10 characters, use mixed characters, upper-case, lower-case, numbers, and symbols. For example, America@123.
Kindly avoid using personal information such as your name or birthday.

9. Facing issue while signing up for the subscription
* Please confirm the exact error message that you are getting.
* May I know which device and browser you are using to activate your subscription?
* I would request you use a PC or a Laptop to activate your subscription.
* I would request you activate your subscription through the chrome Incognito tab. You can simply get the Private/Incognito tab by clicking the three-dot menu at the upper-right of Chrome to select> New Incognito Tab OR Use the command Ctrl+Shift+N.
* If possible, can you please try to use a different mode of payment like a Debit card, Credit card, or PayPal?

10. Buffering issue while watching SkyShowtime
*Please confirm the device you are using to access SkyShowtime.
* Are you getting the same issue on any other device?
* Is this issue occur on all the movies and shows or any particular content?
* I would request your TV by unplugging the power cord for 30 seconds and replugging it.
* Please try to reinstall the SkyShowtime application and confirm if the issue still persists.
* Please share the Android/iOS/WebOS version of your device. Also, check if there is any software update in pending status.
* Please confirm your internet speed. You just need to search in any browser Internet speed to check the details.

Samsung TV
- Yes, I got your point. Samsung customer service is working to get SkyShowtime app available on their TV as well. Since our app works on all the other platforms not on Samsung TV as they use Tizen operating system.
- We want to provide the best platform to our customers so we have an alternative with which you can access our platform on Samsung TV. Do you have a laptop/desktop?
- We have reviewed the previous email we apologies for the inconvenience caused to you. Our platform is working on app to get it available on different operating system so that it can be more user friendly for the customer to stream the content. We value our customer but it take few time to get the system more friendly for the users.

Currently the Samsung TV is not supported for the SkyShowtime application. Our team is working on it once the Samsung TV application will be available you will get the notification on our website please keep an eye on it.
Currently the application is on working. There is no estimated time yet.

There is one alternative option to access the SkyShowtime application on your Samsung TV. You can connect the Laptop to the TV Using an HDMI wire.

Steps to Connect Laptop to TV Using HDMI:
1. Power on your laptop and TV (both with HDMI ports) and prepare an HDMI cable.
2. Plug the HDMI cable into both your laptop's and TV's HDMI ports.
3. Now you may see your TV with a blue screen showing a No signal message. Press the INPUT or the SOURCE button on your TV remote.

Now on your TV, you may see the same screen as a laptop.
· Thank you for contacting SkyShowtime Customer Care.
· This email is regarding your recent contact with us regarding the SkyShowtime application update on Samsung Tv.
· This is to inform you that our team is in constant talks with the Samsung's team to make the app available in their operating system.
· We are just waiting for an update from the Samsung team, as we get an update the same will be notified.
· Your understanding and patience will be highly appreciated in this case.


I am sorry to say that there is no update available regarding the exact time for the availability of the application on Samsung TV.

However, you can keep an eye on our SkyShowtime website for the more updates regarding the availability of new devices like Samsung TV.

Currently, our team is working on the SkyShowtime platform and they are trying to improve the user experience by adding more devices.

We are in continued discussion with Samsung regarding the availability of the app on Samsung TV.

However, this problem is occurring from Samsung's end.

We have also shared your feedback to the concerned teams as your feedback it valuable to us.

Also, for now, you can connect a PC/laptop with your Samsung TV by using an HDMI cable for streaming SkyShowtime.

Or you can connect your Mobile to your TV by using the Chromecast feature for streaming SkyShowtime for now.

You can watch SkyShowtime anywhere and anytime across a variety of devices and web browsers. Here's a list of all the ones we support.


-Web browsers

Edge Chromium 80+
Chrome 75+
Firefox 88+
Safari (for Mac) 12+
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I apologize for the inconvenience. I’d be happy to assist you with this.
May I have the ZIP Code associated with your account for authentication?


FEEDBACK

We are continually adding content as our goal is to provide you with the best possible streaming experience.”
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Google cancelling

We would be happy to walk you through the steps to cancel your Peacock subscription. On your Android device, please open the Google Play app and in the top right, tap the profile icon. Then tap Payments & Subscriptions and then Subscriptions. Locate the Peacock subscription and select Cancel Subscription. If you do not see Peacock, please ensure you signed in with the correct Google Play ID.


On your web browser, please go to play.google.com and log in to your Google Play account that was used to purchase Peacock. On the left, click My Subscriptions and click Peacock. Once in the Peacock subscription, click Manage then Cancel Subscription and within the confirmation pop-up, click Yes to confirm. If you do not see Peacock, please ensure you signed in with the correct Google Play ID.


I would like to inform you that due to privacy and security reasons, Google does not share billing information, so we are unable to cancel any subscriptions purchased through the Google .However I can share the steps to cancel the subscription.

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Payment error issue

May I know if you are using a US-based card?

Currently, we support the US-Based credit card/debit card (Visa/MasterCard/Discover/American Express).
Please make sure that you are entering the same address along with the ZIP Code and the security code is added correctly while upgrading with which your card is registered


Currently, we support the US-Based credit card/debit card (Visa/MasterCard/Discover/American Express).

Please make sure that you are entering the same address along with the ZIP Code and the security code is added correctly while upgrading with which your card is registered.
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The current iTunes subscription is active till 02/14/2022. Once this is end, please visit this link: https://www.peacocktv.com/plans/premium-monthly and you will be upgraded through Peacock directly.
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Roku subscription cancellation steps

I would like to inform you that due to privacy and security reasons, Roku does not share billing information, so we are unable to cancel any subscriptions purchased through Roku. However I can share the steps to cancel the subscription.

We would be happy to walk you through the steps to cancel your Peacock subscription. On your Roku device, press the Home button on your Roku remote and highlight the Peacock app. Once it is highlighted, press the Star button on your remote to open the options menu and select Cancel Subscription. If you do not see the cancel option, please ensure you are signed into the proper Roku account.

I understand you prefer a refund. Due to privacy and security reasons, Roku does not share billing information, so we are unable to process any refund requests for subscriptions purchased through Roku. For any refund requests, we would recommend reaching out to Roku: https://Support.Roku.com


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restart plan steps


I'd be happy to assist you further. To allow us to cancel and refund the subscription, can you please go to the Peacock website (https://www.peacocktv.com/account/plans) and click the Restart Plan within the Your Plan section. Once redirected to the new page, click the yellow button titled Restart Plan.


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email script
We require a screenshot or a picture of the transaction that was deducted from your account. Please share the details over the email and we will further look into this. Please revert to the email once you receive it.

I will send you an email, can you please respond to that email with a screenshot/photo of the charge?
We will further look into this for you.
You will receive the email after this chat end.

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fire stock steps

Please confirm the current fireOS version.
You can check the model and software version installed in settings under My Fire TV.
Scroll down to about and then MY TV. This will display the software version and model no.

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Esclation script

Thank you for your patience. I would like to escalate this situation for further review and resolution.
Can you confirm that [email protected] is the best email address to reach you at?

I would like to inform you that your case has been forwarded and our team will take care of it from here.
Please keep an eye out for emails from Peacock as that is our preferred mode of contact.

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Reboot

You can follow these steps:
1. Go to Settings > My Fire TV > Restart
2. If you do not have your remote, safely unplug your TV, wait 30 seconds, and then re-plug in the TV.


Once you reboot it successfully. Please enter your credentials manually and carefully as it is case-sensitive(upper and lower case) and has no space between the words.


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Plans

Peacock Premium unlocks everything Peacock has to offer— 15,000+ hours of every movie, every episode, every season, our live sports, original content, and more— for $4.99/month or $49.99/year.

Peacock Premium Plus includes everything in Peacock Premium with a reduced ad experience as well as the option to download select titles offline on mobile and tablets devices all for $9.99/month or $99.99/year.

While we do offer free trials and other discount promotions from time to time, there is no free trial at this time for a Peacock Premium or Premium Plus plan.

With the Peacock TV Premium Plan, you can register up to 6 Devices and can watch the 3 concurrent streams at the same time.



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two charged


Peacock Premium and Premium Plus are two different upgrades, so they appear as separate charges. The Premium subscription allows you to access all the content available on Peacock while Premium Plus gives ad-free access.


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Clear cache and cookies

Please try clearing cache and cookies on your Xfinity device.
Press the Xfinity button (X1 or Flex) or home button (Flex) on your remote.
Use the right or left arrow buttons to get to the gear icon, then press OK to go to Settings.
Use the up or down arrow buttons to get to Privacy, then press OK.
Privacy option selected in Settings menu

Go to Clear Cookies and Local Storage Data and press OK.
Clear Cookies and Local Storage Data option selected in Privacy menu

You'll see a confirmation window. Press OK to clear cookies and local storage data.
A confirmation message to delete cookies and local storage

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In App billing purchase steps


Let's purchase the subscription through the in-app billing process.

Please follow these steps in order to purchase the Peacock subscription through the In-app billing method:-
1. Please install the Peacock app on your Mobile.
2. Sign in using your Peacock email and password.
3. Once signed in, go to account by tapping the profile icon on the top right corner.
4. Then select "Upgrade to Premium".
5. Finally, follow the prompts to make the payment.

Once you download the app, please launch the Peacock application on your phone and on the right-hand corner go to your account section.
Under the plan and payment section, you can choose the payment option as an in-app purchase.
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Amazon

I would request you to please clear the cache and cookies from the application.

Go to Settings on your Fire TV.
Select Applications.
In Manage Installed Applications, select the app you are having trouble with.
Select Clear Cache, and then Clear Data.
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Subtitles off steps

1. Please press the Xfinity button on your remote to launch the Xfinity Stream portal.
2. Select the Settings icon on the far right.
3. Select Accessibility Settings.
4. Turn the Closed Captioning toggle to OFF.
5. Select Closed Captioning Options.
6. Under Closed Captioning Options you will see the options to adjust the subtitle appearance.
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delete account


Please select the following link and fill out the form to request that your information be deleted. In the Brand section,
please select 'Peacock'. https://privacyportal.onetrust.com/webform/17e5cb00-ad90-47f5-a58d-77597d9d2c16/0d464fc0-b948-4f6a-9f31-9939ef36dfe2


The link above will help you to delete your account as requested. A form will appear to fill out. Once this process is done,
it can not be reversed. If you change your mind in the future then you will need to create an account with a new email address.
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Restart Plan


I'd be happy to assist you further. To allow us to cancel and refund the subscription,
can you please go to the Peacock website (https://www.peacocktv.com/account/plans) and click the Restart Plan within the Your Plan section.
Once redirected to the new page, click the yellow button titled Restart Plan.
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screenshot
I will send you an email, can you please respond to that email with a screenshot/photo of the charge?
We will further look into this for you.
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Refund

I have stopped the active subscription on the account, moving forward you will not get charged for this and you will be able to access the free tier of Peacock services.

The refund for past 2 months will be returned to the original payment source within 7-10 business days.
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Third party purchase

Can you please confirm if you purchased through the Peacock website or the Peacock app (third parties like Roku, Amazon, Google, or iTunes)? Also, what amount were you charged?


Can you please provide me with any other possible email addresses you have so I can attempt to locate a different account?

To help us investigate this further, I will now send you an email. Can you please respond to the email with a screenshot or photo of the charge for your Peacock subscription?

You will receive an email shortly after this chat ends, please reply to the same email with the payment screenshot.

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This email is regards to your recent contact with us. Please respond to the email with a screenshot or photo of the chargeed.
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Upgrade plan method
Do you have the Peacock TV application installed on your smartphone? You can upgrade the subscription from the Peacock TV application on your smartphone.
please login using the email //////////.
Once logged in, go to the Account tab and select the plan you want to upgrade.

ANNUAL
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I would request you to please visit https://www.peacocktv.com/account/plans and sign in there with your email address.

Once you will sign in there go to Plan and Payment tab > go to your plan > Upgrade to Premium plan.
Once click on Upgrade to Premium plan option, you will be able to see the option "See Annual plan" at the bottom right corner.
Now, please upgrade your plan as per your choice.

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CANCEL FREE SUBSCRIPTION

Please select the following link and fill out the form to request that your information be deleted. In the Brand section, please select 'Peacock'. https://privacyportal.onetrust.com/webform/17e5cb00-ad90-47f5-a58d-77597d9d2c16/0d464fc0-b948-4f6a-9f31-9939ef36dfe2


The link above will help you to delete your account as requested. A form will appear to fill out. Once this process is done, it can not be reversed. If you change your mind in the future then you will need to create an account with a new email address.

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Download content

Downloads are available for certain content in your Premium Plus subscription and you can download on mobile or tablet applications. If the show or movie can be downloaded, you will see the download icon underneath the content.

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Pay later

Yes, the subscription will stay active for further days. You can update the card on your account and the charges will be processed on next renewal attempt.

If you have downloaded the content on your phone, then you would be able to stream the downloaded content on your phone. If you want to watch the content offline on a computer, then you need to download the content on your computer.


Remove continue watching

I apologize for the inconvenience. Currently, we do not have a specific option to remove content from the 'continue watching' list. However, I have found an alternative for you.
1. I would request you to play the episode that you wish to remove from the continue watching section.
2. Please drag the pointer on the video progress bar from the beginning till the end of the episode.
3. Then the advertisement will play and after the end of the advertisement, there will be a pop-up of the next episode with the option to 'Cancel'.
4. You can click on the 'Cancel' option.
Now the content should be removed from the 'Continue Watching' list.
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VOUCHER STEPS

Here are the steps to apply the code:
1. Please visit this link: https://www.peacocktv.com/signin
and log in to your account.
2. Click on 'My Account' at the top right corner of the screen.
3. On the Plans and Payments page scroll down to 'HAVE A PROMOTIONAL CODE?'
4. Enter the code. Code is: PEACPMQY9FR9EH
5. After that enter your payment details and proceed.
6. Code will be applied to your account.

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Apple cancellation steps


Please open Settings on your Apple device and tap your Apple ID at the top of the screen. Then select Subscriptions and tap the Peacock subscription and choose Cancel Subscription. If you do not see Peacock, please ensure you signed in with the correct Apple ID.”

On your Apple TV, please go to Settings then Accounts then select Subscriptions followed by Manage Subscriptions. Finally, select Peacock and choose Cancel Subscription. If you do not see Peacock, please ensure you signed in with the correct Apple ID.”


“We understand you prefer a refund. Due to privacy and security reasons, Apple does not share billing information, so we are unable to process any refund requests for subscriptions purchased through Apple. For any refund requests, we would recommend reaching out to Apple support: https://getsupport.apple.com”



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REMOVING CONTENT FROM CONTINUE WATCHING
We regret the inconvenience. Currently, we do not have a specific option to remove content from the 'continue watching' list. However, I have found an alternative for you.
1. I would request you to play the episode that you wish to remove from the continue watching section.
2. Please drag the pointer on the video progress bar from the beginning till the end of the episode.
3. Then the advertisement will play and after the end of the advertisement, there will be a pop-up of the next episode with the option to 'Cancel'.
4. You can click on the 'Cancel' option.
Now the content should be removed from the 'Continue Watching' list.
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X1 linking steps

Please turn on the X1 box.
Press the' Xfinity' button on the remote and navigate to the 'App' section.
Search for the Peacock app and click on 'Start Watching'.
It will prompt you to enter an email address.
Please enter the email address that you would like to register with Peacock. It can be any email address including your Comcast one.
Click 'Continue' and then 'Watch Now' to access the Premium Content.


You will get a welcome email and an email to set up a password. Login to other devices using this password to access the Peacock Premium subscription.
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activation link


Please use this https://www.peacocktv.com/activate link to enter the code displayed on your TV screen.


When you open the link on the browser you will get the page "Connect your device and enter the code shown on your TV".

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Autherization


You need to have at least $2 available in your account when you register your card with Peacock. We request a $2 payment to check that your card is valid. Don't worry, this is returned to your account straight away. If you have less than $2 available, your card will not be authorized.

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Payment error


Currently, we only support valid U.S.-based credit, debit, pre-paid cards, as well as third-party billing like PayPal,Google Play,and Roku subscriptions.

Please copy and paste this link https://www.peacocktv.com/plans/premium-monthly in the web browser to upgrade your plan. If you face any errors while upgrading please use the incognito or private window of the browser.

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Parental pin steps

USING WEBSITE

1. Please sign into account via https://www.peacocktv.com/signin

2. Navigate to the settings screen.
Turn on parental pin toggle.

3. Set TV rating restrictions.

4. Then set the parental control pin.

5. The PIN should be successfully set.



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UPdate email address

I have successfully updated the email to ****** and a verification email has been sent to you. Please check your inbox and verify the email.

Let me know once you verify the account.

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Add in premium plus

Due to streaming rights, a small amount of programming, Peacock channels, live events, and a few TV shows and movies, will still contain ads. However, a Premium Plus subscription does reduce the overall amount of ads you see on Peacock.

Spectrum linking steps

1. To link your account with the spectrum you need to visit this link. peacocktv.com/spectrum
2. On the offer landing page, you can review the offer, and link your account click "Get Started".
3. You will be prompted to either Sign In to their existing account or Sign Up for a new profile for Peacock.
4. Please enter the Spectrum account credentials.

Subtitels off or on
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You can turn on subtitles by following the below steps:
1. Launch the content you would like to watch.
2. Click the down arrow on your remote to pull up the content navigation options.
3. Click over twice to the left to the text bubble icon.
4. Scroll up and select the word "English" which is located above the word "None" in the subtitles section.

HDMI
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As an alternative, we do have an option. If you have any PC/Laptop with you. You can connect your TV with your PC/Laptop by using the HDMI connection.
You just need to plug the HDMI wire one with your Laptop/PC and the other side with your TV.
_____________________Alternate HDMI option on Unsupported TV_________________________________
As an alternative, we do have an option. If you have any PC/Laptop with you. You can connect your TV with your PC/Laptop by using the HDMI connection.
You just need to plug the HDMI wire one with your Laptop/PC and the other side with your TV.

Find signed in email address
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1 Please go to your Device and open the 'Peacock' app
2. Go to 'My Account'. Is it located at the top right corner of the screen.
3. You will get the email address there at the bottom left side of the screen.
4. Please login through this email address on the browser.

second:-

Please follow the below steps to locate the email address on your Peacock account:
1. Select the Profile icon from the top right corner.
2. Now select Account.
3. Under the settings tab you will be able to see an email address mentioned.
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Phone call esclation-
I will mention your preference over the notation and our team will check for the possibility for the same. Please keep an eye out for emails from Peacock as our team will send further details there.

Vizio Cache and cookies
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Using your Vizio SmartCast TV remote, press the Home button to launch the menu.
Go to Settings.
Select Apps.
Navigate to System Apps.
Now, choose the app that you want to clear the cache.
Click Clear Cache.
Click OK.


Channel available
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Our channels content rotates regularly and ranges from sports to movies to reality TV. While we do not have a full listing of available content, you can check newly added channels on our New & Coming Soon to Peacock page here: https://www.peacocktv.com/collections/new-on-peacock
Turn off autoplay
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I certainly understand your part, however, I want to inform you the autoplay feature is a by default feature in Peacock and currently, there is no such option as turn off the autoplay.
content sale------------
Content Availability
Have you seen all the other great content on Peacock like the Olympics, the Super Bowl, Marry Me and Bel-Air? Take a look right here: https://www.youtube.com/watch?v=K78FRGTE0R0
caption on off
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Start off by selecting the program that you would like to view. There may be a small ad that plays but once the ad is done please do the following:
You can turn on subtitles by following the below steps:
1. Launch the content you would like to watch.
2. Click the down arrow on your remote to pull up the content navigation options.
3. Click over twice to the left to the text bubble icon.
4. Scroll up and select the word "English" which is located above the word "None" in the subtitles section.
5. Press OK on your remote to select the "English" option and allow 30 seconds for the subtitles to come on.
Scroll up and select the word "None" and allow 30 seconds for the subtitles to turn off.
Please note that turning on Closed Captioning (Subtitles) in one player or content piece may not enable Closed Captioning (Subtitles) across the entire app session.
Please also note that Closed Captioning (Subtitles) will not carry across devices. You will need to re-select Closed Captioning (Subtitles) on each device.
Auto Play

At this time, auto-play is not a feature that is supported when casting content. We are working to improve our casting functionality and we greatly appreciate your feedback. It is a feature that we hope to have in the near future. If you are experiencing an issue with auto-play, when you are not casting, please let us know and we would be happy to help.