Notes

Hello, I hope you are doing well.

Thank you for contacting SkyShowtime customer support.

Hello, I hope you are doing well. How can I help you today?

Thank you for sharing your concern. I would be happy to assist you today.


I apologize for the inconvenience. I would be happy to help you with your concern.
---------
Thanks for bringing this to my attention. I understand the importance of working services and am happy to help with a resolution.

Let me quickly review your account. Meanwhile, please help me with your full name.

As I have checked, there is no active subscription on the account [[]].

******************************************************************************************************************
Authentication


For verification, please help me with your complete name and email address registered on your account.

In order to confirm that we have the correct account with us, please confirm the last 4 digits of your credit card, complete billing address along with ZIP code & last payment date.

Could you please share your complete billing address along with the ZIP Code and last 4 digits of the card to verify your account?

**********************************************************************************************************************
I understand that I would be happy to assist you with it.

Thank you for sharing your concern. I will be happy to assist you today.

I apologize for the inconvenience. I would be happy to help you with your concern

I truly understand your concern! Be assured, I will look into this for you.


I would be happy to further explain this to you.

Is there any other email that you may have used to register for SkyShowtime?
Could you please share any alternate email that you may have used to register for SkyShowtime?

Let us work together to resolve the issue.
Thank you so much for being so awesome, appreciate it :).

I am sorry to hear that you want to cancel the subscription. May I know the reason for the cancelation?

************** FURTHER ASSISTANCE******

Apart from this, Is there anything else I can assist you with?

It was a pleasure assisting you today.

If you can share any other email address that is not used with SkyShowtime,I can update that email address under your account.

I am glad to know that the issue is resolved.

::::::::::::::::::::::::::::::::::::::::::::::::::::SURVEY:::::::::::::::::::::::::::::::::
I am glad that I was able to help you today, please share your valuable feedback on the survey followed after this interaction.

::::::::::::::::::::::::::::::::::::::::::::::::::::CLOSING:::::::::::::::::::::::::::::::
Thank you for contacting SkyShowtime customer care. Feel free to reach out to us if you have any other queries. Have a great day.

::::::::::::::::::::::::::::::::::::::::::::::::::::INACTIVITY::::::::

Please keep me updated to avoid automatic disconnection from the chat.

I haven't heard from you for a bit. I'll be here for a few more minutes if you still need my help.

Just checking to see if you are still there. We are still happy to help if you have more questions.

Since we have not heard from you for the last few minutes, I request you to please get back to us. We will be happy to help you. Thank you for contacting SkyShowtime Customer Care. Have a great day!

CANCELATION TEMPLATE:
=====================

Thank you for contacting SkyShowtime regarding canceling a subscription to our service. We apologize for any inconvenience. The subscription has been successfully canceled and we have processed a refund for the most recent charge.
The account will not see any charges moving forward. You will see this returned to the original method of payment in the next 7-10 business days.

ACTIVATION LINK FOR TV:
=======================
Please use this [[https://www.skyshowtimetv.com/activate]] link to enter the code displayed on your TV screen

When you open the link on the browser you will get the page "Connect your device and enter the code shown on your TV".


HALF-PRICE OFFER Scripts:
=========================
The 50% offer is only available on our website.

Please go to our website and make the payment of the full amount for the subscription. Once you would activate the subscription, I will go ahead and activate the 50% offer for a lifetime from my end.

Please let me know once you pay for the subscription so that I can apply the offer from my end.

The half-price offer has been successfully applied and also a refund for the half-price has been initiated. It will be refunded back within 7-10 working days.

STEPS:
1. In Chrome incognito, visit [[www.skyshowtime.com]]
2. Once logged in, Navigate to the profile icon in the top right corner and select the Accounts tab
3. Select the Subscriptions & Plans tab and proceed to activate the subscription.

For incognito:
============== Please click on the three dots at the top right corner of the screen and select 'New incognito window' or
use the shortcut combination Ctrl-Shift-N.

As I have checked your account, the subscription was unable to renew for the month of - and there were multiple failed payment attempts. Our system was trying to deduct the payment but failed and due to this the subscription got canceled.

All you need to do is to buy the subscription again at the full price with the new payment method and then I will activate the offer along with a refund of extra charges.

All you need to do is to buy the subscription again at the full price with the new payment method and then I will activate the offer along with a refund of extra charges.

UPDATE PAYMENT METHOD
=====================
1. In ‘Settings’, enable ‘Enhanced Security
2. Then, go back to the ‘Subscription and payments’ tab
3. You will see a message asking you to verify your identity. Click the ‘Show Now’ button and we will send a one-time code to your registered email address
4. Enter your one-time code for SkyShowtime and click ‘Apply’

You will now be able to update your SkyShowtime payment information and billing address.

EMAIL UPDATE
============
I am glad to inform you that we have successfully updated the correct email [[]] on your paid account.
I suggest you to please log in with your correct email [[]] and access the account without any problem.
If you are unable to log in, you can try to reset the password with your correct email [[]].


TROUBLESHOOTING QUESTIONS:
==========================
Could you please confirm the exact error you are getting?

May I know the device and browser you are using?

Please confirm the device you are using to access SkyShowtime.

I would request you restart or reboot your TV. Please safely unplug your TV, wait 30 seconds, and then re-plugin the TV.
I would request you to sign out and sign in back to the SkyShowtime app with your credentials.
I would request you to please reinstall the SkyShowtime application on your device.


SINGING OR SIGNING UP STEPS:
============================
1. In a Chrome Incognito browser, go to https://www.skyshowtime.com/staff-trial
2. Enter the username: skyshowtime_staff and password: kNPH4z4m
3. Scroll down and select the appropriate country to log in to your account.
4. Once logged in, Navigate to the profile icon in the top right corner and select the Accounts tab
5. Select the Subscriptions & Plans tab and proceed to activate the subscription.

AND
1. In a Chrome Incognito browser, go to https://www.skyshowtime.com/staff-trial
2. Enter the username: skyshowtime_staff and password: kNPH4z4m
3. Select the appropriate country to create an account.
4. Enter an email address and password. Then click on "Create account".


PASSWORD RESET (VIA LOG-IN PAGE):
=================================
1. Go to [[www.skyshowtime.com]] page
2. Click on 'I don't know what my password is'
3. Type in the e-mail address associated with your SkyShowtime account. You will receive an email with instructions to reset your password. Check your junk mail if you don’t see it in your inbox within a few minutes
4. Then, click on 'Reset password' to reset your SkyShowtime password and save it

IN ACCOUNTS SETTING:
====================
Sign into your SkyShowtime account
Open 'Settings', then choose 'Reset Password'
You will receive an email with instructions to reset your password
Click on the 'Reset password' button in the email to reset your SkyShowtime password and save it

HOW TO APPLY VOUCHER CODE:
==========================
1. In a Chrome Incognito browser, go to https://www.skyshowtime.com/staff-trial
2. Enter the username: skyshowtime_staff and password: kNPH4z4m
3. Scroll down and select the appropriate country to log in to your account.
4. Navigate to the profile icon in the top right corner and select the Accounts tab
5. Select the Subscriptions & Plans tab
6. Scroll to where it says " Do you have a promotional code" and enter the code
7. Click Apply

UPDATE EMAIL ADDRESS:
=====================
1. Go to ‘Settings’
2. Click on ‘Update email’
3. You’ll get an email from us with instructions on how to change your email. Click the ‘Change email’ button.
4. Enter the new email address and click the ‘Update email’ button
We will then send you another email asking you to verify your new email address. Just follow the prompts in the email to verify your new SkyShowtime email address.


UPDATE PAYMENT METHOD :
=====================
Go to ‘Settings’
Enable ‘Enhanced Security’
Then, go back to ‘Subscription and payments’
You will see a message asking you to verify your identity. Click the ‘Show Now’ button and we will send a one-time code to your registered email address
Enter your one-time code for SkyShowtime and click ‘Apply’
LINK OF CUSTOMER SUPPORTS:
Apple support-https://getsupport.apple.com/
Google support-https://support.google.com/googleplay/
Customer Service[[https://www.telmore.dk/om-telmore/kontakt]]
Help Centre [[https://www.telmore.dk/hjaelp]]

UNINSTALLING THE APP ON CHROMECAST :
===================================
1. Simply hover over the app you want to remove
2. Long-press the center button on the top of the Chromecast remote
3. select ‘View details, and then hit ‘Uninstall’.

-------------------------------------------------------------
We’re on it. This is our top priority, and you will see subtitles gradually popping up right where and when they should be in the coming weeks.

We really appreciate you sticking with us while we work on improving your SkyShowtime experience, and rest assured, the majority of our content has the full list of subtitles for you to enjoy.
-------------------------------------------------

CLEAR CACHE ON PHILIPS TV:
=========================
Navigate to “Settings” and select “Apps”. Now go to “See All Apps”. Choose “Show System App” and select the app. Select “Clear Cache” and press OK.
---------------------------------------------
IOS CHECK APP VERSION
=====================
Open the Settings app.
Select General > iPhone Storage.
Wait a moment, and the screen will populate with storage stats for each of your installed apps.
Tap the app you want to see the version number for.
Next to the app icon you'll see the app name, the version number you're looking for.

********************Password Reset******************

PASSWORD RESET** (VIA LOG-IN PAGE_:
===============
1. Go to [[www.skyshowtime.com]] page
2. Click on 'I don't know what my password is'
3. Type in the e-mail address associated with your SkyShowtime account. You will receive an email with instructions to reset your password. Check your junk mail if you don’t see it in your inbox within a few minutes
4. Then, click on 'Reset password' to reset your SkyShowtime password and save it

PASSWORD RESET**(IN ACCOUNTS SETTING:)
==============
Sign into your SkyShowtime account
Open 'Settings', then choose 'Reset Password'
You will receive an email with instructions to reset your password
Click on the 'Reset password' button in the email to reset your SkyShowtime password and save it

*****Troubleshooting steps to be followed.
=========================================
1.Error > device
2. try on laptop or PC
3. Visit our website on incognito chrome
4. open the new link in incognito
5. Change browser
6. VPN/ internet switch


********************Basic TS for TV or devicecs*********************************

Reboot device
Reinstall app
Check for updates
Clear cache and cookies
No VPN
Internet switch

**********Probing***************

1.Make and model of device
2. Exact error
3. Was able to watch before
4. From where they have installed the app


======================================================================================================================
SIGN OUT:
========

FROM APP:
---------

To sign out, please open the app on your TV and go to the profile icon(gear icon) on the top right corner then go to the Account. Scroll down, you will see the sign-out option.

FROM WEB:
---------
Navigate to your account. Click the profile icon in the upper-right hand corner. Select the Sign Out option. You will now be signed out of your account on your device.

================================
APPLY VOUCHER:
==============
Please follow the below steps to activate the subscription on your Laptop or PC:
1. In Chrome incognito, visit [[www.skyshowtime.com]]
2. Once logged in, Navigate to the profile icon in the top right corner and select the Accounts tab
3. Select the Subscriptions & Plans tab
4. Scroll to where it says " Do you have a promotional code" and enter the code
5. Click Apply
===================================

AUDIO/ SUBTITLE DESCRIPTION
===========================

Please follow these steps:
1. Launch the content you would like to watch.
2. Scroll a bit down to pull up the content navigation options and you will see the rectangular text bubble icon on the left side.
3. Please click on the text bubble and you will see the Audio and Subtitles option. Then hover over to the Audio option.
4. Once you hover over to the audio option, you will see two options stacked on top of the audio option:

CLOSED CAPTIONING
==================
You can turn on subtitles by following the below steps:
1. Launch the content you would like to watch.
2. Click the down arrow on your remote to pull up the content navigation options.
3. Click over twice to the left to the text bubble icon.
4. Scroll up and select the word "English" which is located above the word "None" in the subtitles section.
5. Press OK on your remote to select the "English" option and allow 30 seconds for the subtitles to come on.
=================================
SAMSUNG TV
----------

CHECK MODEL:
The SkyShowtime app for Samsung is available for 2017 models and later. To check your model and software information, click Settings> Support> About This TV. There you will find the Model Code and Software Number.


REBOOTING
There are two ways to restart your Samsung TV. 1. With the Remote, hold the Power button down on the Remote until the TV turns off and back on. This should take about 5 seconds.
2. If you do not have the Remote, please unplug the TV safely, leave it unplugged for 30 seconds and then re-plug in the TV.


CLEAR CACHE AND COOKIES
======================
Turn on your Samsung TV and press the ‘Menu’ button on your remote control. From there, select Support -> Self Diagnosis -> TV Device Manager -> Show App List -> SkyShowtime -> View Details -> Clear Data and -> Clear Cache

RE-INSTALL
----------
To reinstall the SkyShowtime app on your Samsung TV, follow these steps: 1. Go to Settings in the upper right corner of your screen.
2. Locate SkyShowtime from the list and you will be given a variety of options, please select Reinstall the app option.

DOWNLOAD APP:
============
You can install the SkyShowtime Samsung TV app from the Smart Hub on your device. Navigate to the Smart Hub via the Home button on your device remote, select Apps, then manually search "Peacock" with the magnifying glass icon.
OR
Turn on your TV and make sure it is connected to the internet.
Press the Home button on your remote control to open the smart TV's home screen.
Select Apps at the bottom of the screen. This will open the app store.
Select a category to browse or use the search function to find an app you want.
Select the app you wish to download and press the Select button.
UPDATE TV SOFTWARE
Update your Samsung TV software by navigating to Settings > Support > Software Update, and then selecting Update Now.

If an update is available, it will automatically install and the TV will reboot. If there is no update available, select OK. Make note of the current version that is displayed on your TV screen to the right so we can check app compatibility for you.
==========================
LG TV
=====
WEB OS VERSION
Go to Settings > Quick Settings > General > About this TV > webOS TV Version.

Uninstall
---------
1. Press the Home button on your LG remote.
2. Use your remote to navigate to the right of the row of apps until you see a pencil icon. Select it to enter Edit Mode.
3. Using the left arrow on your remote, navigate to the app you want to uninstall and select it by pressing OK on your remote.
4. Using the up arrow, navigate to the X that appears on top of the app, and then press OK to select it.
5. A pop up will appear asking you if you want to remove the app. Select Yes.
6. Select Done to exit Edit Mode. Your app is now deleted.

CLEAR CACHE AND COOKIES
=======================
Navigate to the Settings menu on the LG TV> locate the Storage or Memory option> and select the Clear Cache and cookies option.

DOWNLAOD APP:
=============
1. Press the Home button on your remote control.
2.This will open the LG Content Store.
3.Select the Apps category.
4.From the list, select the app you want to install.
5.Press Install.
======================================
SONY TV

Supported version - Android 6.0 or above

Check OS version
1. Press the Home button
2. Select Settings
3.Select Device Preferences > About > Version.

Clear Cache
1. On the supplied remote control, press the HOME button. Select Settings.
2. Select Apps → See all apps → Show system apps.
3. Under System apps, select your preferred app.
4. Select Clear cache and then select OK.
5. Select Clear data and then select OK.

Download app
1. Press the Home Button on the remote to open the menu.
2. Then toggle to select
3. In the LG Store, navigate to select the Magnifying Glass Search Icon.
4. Next, type Peacock TV into the search bar and select the app from the bottom of the screen once it appears.
5. Select Install and wait for the Peacock TV app to download.
==============================
Apple TV

Supported Devices: Apple TV HD (4th Generation or above), tvOS 13 or above

Download the app
1. Launch the home screen and select the App Store Icon.
2. Toggle over and select Search. From here, enter Peacock TV using their Apple TV remote.
3. Select Peacock TV and then click Get. You access the app from there.

OS Version
Select the top entry, General, within the Settings menu. Within the General settings menu, select About. In the About menu, you'll see a variety of information about your Apple TV including the model, serial number, and the tvOS version.
==================================
Safari

Please select the File menu and click on New Private Window or use shortcut combination Command+Shift+N.



Clear Cache and Cookies



1. In the Safari app on your Mac, choose History > Clear History, then click the pop-up menu.

2. Choose how far back you want your browsing history cleared.

=========================
SAMSUNG UNSUPPORTED DEVICE:

Unfortunately, currently, the SkyShowtime application is not available on the Samsung TV.

We are in continued discussions with a variety of platforms, as we are always looking to bring SkyShowtime to the devices you use. We genuinely value your feedback as our goal is to ensure our customer's satisfaction.

We continue to add new features that make the viewing experience better for our customers and keep on improving our platform as per our customer's feedback, please be assured we will surely share your feedback with our team.

There is one alternative option to access the SkyShowtime application on your Samsung TV. You can connect the Laptop to the TV Using an HDMI wire.

Here are the steps to Connect Laptop to TV Using HDMI:
1. Power on your laptop and TV (both with HDMI port) and prepare an HDMI cable.
2. Plug the HDMI cable into both your laptop's and TV's HDMI ports.
3. Now you may see your TV with a blue screen showing a No signal message. Press the INPUT or the SOURCE button on your TV remote.
4. Now on your TV, you may see the same screen as a laptop.
Do let us know if you encounter any issues. We are here to help you.
Or you can also use a Chromecast device for casting on your Samsung TV.

============================================
FEEDBACKS:
1. We have validated the content at our end and apologize for the inconvenience, but the content you requested " " is not currently available on SkyShowtime. We appreciate your feedback and we will forward it to our Content Team, as SkyShowtime strives to offer the best content to our customers.

2. We have checked the availability of the content you asked for " " and we are sorry to inform you that it is not on SkyShowtime at the moment. We value your feedback and we will pass it on to our Content Team, as SkyShowtime aims to deliver the requested content to our customers.

3. We have verified the status of the content you requested " " and we regret to tell you that it is not present on SkyShowtime right now. We thank you for your feedback and we will share it with our Content Team, as SkyShowtime works hard to provide the best content to our customers.

-------------------------

pass

We do not have additional information regarding this at this time. We have passed along the feedback to the proper department for further review.

We're always working to keep the most current content available on our apps. We are frequently adding new series and episodes to our app, so continue to check back to see if your show is available.

We're continuing t expand our content catalog and greatly appreciate your feedback! In the meantime, stay looped in on all updates by following our page. SkyShowtime is still expanding its available content. I appreciate your feedback and will pass it along.

Buffering issue while watching SkyShowtime :
==========================================
*Please confirm the device you are using to access SkyShowtime.
* Are you getting the same issue on any other device?
* Is this issue occur on all the movies and shows or any particular content?
* I would request your TV by unplugging the power cord for 30 seconds and replugging it.
* Please try to reinstall the SkyShowtime application and confirm if the issue still persists.
* Please share the Android/iOS/WebOS version of your device. Also, check if there is any software update in pending status.
* Please confirm your internet speed. You just need to search in any browser Internet speed to check the details.