Notes

Xfinity xFi is a superior in-home WiFi experience, delivering the best combination of speed, coverage, and control throughout the home. For customers who want more speed, security and value, xFi Complete provides an unparalleled experience


Call back

We would love to speak to you over the phone however we are a part of troubleshooting team which is a back end team. Our systems are designed in such a way that we can only assist our customers over the chat. If you could elaborate your issue, I'll ensure that I utilize all the available resources and resolve your concern.

If you wish to speak over phone, we request you to call on 1-800-934-6489 or I can arrange a callback as per your convenience. Please let me know which option would you like to consider ?

FLEX

You are eligible for the Xfinity free flex streaming services. The Xfinity Flex comes with Xfinity Internet at no extra cost. You will get the 4k Flex streaming wireless box, there will be no box rental, no service cost, no shipment charges, no taxes you need to pay as long as you keep the Xfinity Internet. You can access more than 10,000 shows and movies + 200 live channels. All your favorite apps at one place as well like Netflix, peacock premium, Hulu, amazon prime, hubi, Pluto, etc. Sounds good?

BAXA

Are you aware of Xfinity Hotspot App?

Xfinity has millions of WiFi hotspots throughout our service area to make sure you’re always connected. These hotspots give you fast, convenient WiFi and are free to Xfinity Mobile customers and to those who have the Performance Internet package or higher.

Are you aware of Xfinity Hotspot App?

While waiting, I wanted to share that you can also enjoy our XFINITY WIFI hotspot on the go, please refer the link http://wifi.XFINITY.com/ to check available hotspots . All you have to do is to connect using your XFINITY user name and password.

Xfinity Rewards is a new program just for Xfinity customers – our way of saying thank you for being with us. Rewards members enjoy a special mix of special perks, unique experiences, product benefits and so much more. The longer you’re with Xfinity, the more rewards you get; and it’s free and easy to use.

Use the Xfinity app or visit Xfinity Rewards to view more examples of the perks that are available to Rewards members.

my account application :
You can download the Xfinity My Account app at - http://customer.xfinity.com/help-and-support/xfinity-apps/ It gives you the convenience to manage technician appointments including rescheduling through your tablet /mobile device”

Empathy
I completely understand your point , even I am also A customer at some end even I also do work from home , I can relate to your situation how it feels when the internet is not working good , If I will be at situation I felt the same.


Probing
Please help me with your first and last name with complete service address along with zip code to pull up the account details.

Tech
I appreciate your patience and effort going through the necessary troubleshooting steps to fix this remotely. Initial investigation indicates that there could be an issue with the equipment, physical connections and/or network connectivity.
We have exhausted all our troubleshooting steps and found out that the box is still not responding to the signal; it may be with the signal interruption outside or the box itself and other connections.
I can schedule a technician who can come at your place and have this investigated and completely resolve this issue.

Could you please just unplug the power cord from your set top box and remove your coax cable from the box and your wall out let as well.
I would request you to please remove the power cord from the wall outlet and wait 40 to 50 seconds, then plug it back in.