Notes

Spoke to Janet
LN: 4137814452
8773110180059052

Concern: On demand
Do: Callback
$30.43
--------------------------
Spoke to Cecil >>>>
4434776543
8299410360049641

Concern: Wants to get weather channel.

customer solution
--------------------------
unknown tomorrow]]
Cris Spoke to David and Roberth 3 way call.
Robert: 4103037849
David: 4435361348

8299400330321865

Concern: No signal on the box.
reso: Run ITG routed to tech.

Tech Oct 19 10:00-12:00

$57.57
--------------------------
Unknown >>>

Spoke to Bradly Girard- ask Janine Girard for VERBAL APPROVAL to make changes on the account: verified.

Concern: Activate landline number they port in to us.

Check CSG: and it shows diff number contact port in dept for assistance. EOC

--------------------------
8328832900 >>>
8777703342355826
Spoke to Maxwell

Concern: Customer dont want to pay the balance on the account, for the service she was not able to use.

Contact retention dept. but they said cx need to pay in full.
inform cx and she said she want to speak with somebody to help her.
transfer to billing dept.
--------------------------
Spoke to Robert Warren >>>
6019460269
8396410620074134

Concern: Ask when his tech arrive today.

Check: Account Cx called last Oct 16 they sched tech but there no tech appointment scheduled on the account.

All cable box is not working.

Reso: Run ITG, Routed to SOAK.
but the customer want to resolved this by having a tech appointment.

Endorse to sup.
call was succesfully transferred. EOC
--------------------------
Spoke to lourdes and William PRO

6465459979
8773102912405083

Concern: Cable is not hsowing a picture but can hear audio.

Reso: Run ITG No Picture. unplug and replug the HDMI. Send signal.
Issue resolved, EOC
--------------------------
Craig Berry (((
8499101680597389

Transferring a call Leah form tech dept.

Asking for assitance to complete work order on the account.
inform her where from same dept.

check account and it shows we cant complete the work order because there's a SODI and it takes 24 hr to complete.
--------------------------Trasfered Jaybee ]]]
Spoke to Terry

4128578596
8993209220785793

Concern: Cable is not working RDK 03036
Run ITG send signal
CR Ticket #CR113526300

Still need tech for the follow up inform cx since he had tech yesterday inform him no need to pay for tech fee.

tech appointment
Oct 19 thur 7:30-9:00


he also ask whats the status of his One time Military Discount.
Cx is tired will callback tomorrow to check teh status of his application.
--------------------------
Spoke to Kieth PRO
2154850940
8499101430070091

Concern: Remove Voice Guidance
Reso : Run ITG issue resolved. EOC
--------------------------
Spoke to Nina Pitch]]]
8043891925
8299600120540018

Concern:
Wants to add additional time to record it cost $10 for 120 hr.

Digital approval
Email: approved by Nina
7-:00 est 2:00 pm

--------------------------
Spoke to Amy - Verbal authorization from Eric
5417520251
8778106011712922

Concern: Slow internet connection
Reso: Run ITG chnage Wifi name and password. issue resolved. EOC

pebzwright
Mollyis4
--------------------------
Spoke to Joyce ]]]
3022363952
8299200060642617

Concern: Just made changes yesterday (New cable package is choice limited basics). Cable in masters bedroom is disable.

Reso: Run ITG 2.0
cables box is still updating.
-------------------------
Spoke to Bill ]]]
2152926876
8499051290111040

Concern: Cable Activation
Reso: Run ITG, send signal
SOAK 1 hr. EOC
SN: E 3871
SN: D 6386
2:30 pm
--------------------------