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Name: crystal
E-mail: [email protected]
Contact ID: A1JV5S9N4AYQZO
DSN: G0K0H40455340PNN
Issue: Kindle is frozen
Reso: run ASTRO.
- TS done
- replaced kindle
Phone: 2562264075
*****************************
• ♥ Kindle Technical Support ♥ •
Name: Lauretta D. Taylor-Thompson
Email: [email protected]
Contact ID: AQG0OADT8Y4V9
DSN: D025A0A024410CVE
Issue: Cust unable to purchase a video on her device due to parental control restriction
Reso: run ASTRO.
- walk the customer to unblock purchases first
- walk the cust through on placing the orders
- updated 1 click for the payment
- resolved
Phone: 8563839250
*****************************
• ♥ Kindle Technical Support ♥ •
Name: Stephanie M. Cole-Toy
E-mail: [email protected]
[email protected]
Contact ID:
DSN: D025A0A0305306XK
Issue: Cust contacted before because all of her info are missing on her kindle
- was about to receive a phonecall for callback but she did not receive any
Reso: run ASTRO.
- walk the cust through on connecting her kindle to wifi
- during the convo, cust receive the phonecall from the rep who promise the callback
- will follow up to check if the issue was resolved
Phone: 3017320683
*****************************
• ♥ Kindle Technical Support ♥ •
Name: JoAnn E. Whalen PRIME
E-mail: [email protected]
Contact ID: ARIANW509I9Z7
DSN: 00DA080744750S2E
Issue: frozen kindle
Reso: run ASTRO.
- restart done
- issue persists
- attempt to charge/ no battery indicator
- Warranty Service Requested
- resolved
Phone: 18143396583
*****************************
• ♥ Kindle Technical Support ♥ •
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*****************************• ♥ Kindle Technical Support ♥ •
Name: crystal
E-mail: [email protected]
Contact ID: A1JV5S9N4AYQZO
DSN: G0K0H40455340PNN
Issue: Kindle is frozen
Reso: run ASTRO.
- TS done
- replaced kindle
Phone: 2562264075
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