Notes

https://notes.io/qQtpN
{FLOW OF WOW..}


opening, building rapport, discovery,solution,closing
1. Opening--

2.Building rappo- take ownership,stay engaged and end each message with an action item or question and mantain positive,respectful, empathetic tone
(what brand you are using)

3. DISCOVERY -- always use secure form to validate customer (Hey it shows on your site that you've been in buisness for 20years-that's great!. What got you interested in taking your buisness online?)
discover the problem in discovery part

4.SOLUTION-- give reason that why the solution is good for them,correct for them...explain why we can't give them that solution and refering them to somewhere else or requesting them to wait.

5.CLOSING-- don't mention the survey if you think the conversation has not went good(provide positive and friendly closing)






{TROUBLESHOOTING FLOW}
1. clarify
. Skillfull question
2. duplicate the problem
3. setting expectation for the customer

# three true outcomes.....fix, address, escalate

reputation, dual purpose, On-demand service, deliberate focus(be focus before hitting enter button),
Respond with purpose(there shouldn't be fillers or such statements or copy paste stuff)

.2365
.account manager- customers view
.CRM-links-chatL2-GAOX-chat(to get a solution of a problem which we can not resolve)
. x.co/crm, x.co/help, x.co/cheatsheet, godaddy.okta.com,

(primary product)
.Doamn is just address of website.....
Domain name- DNS translate domain name into IP address.
Anatomy- 1st protocol(http/ftp), 2nd host..www....3rd 2nd level domain...TLD Top level domain, domain extension...ccTLDs(end with 2 letters, country code top level domain), gTLDs(which ends with more than 2 letters, genetic top level domain)

a


{INVOLVEMENT - 3r's}

1.Registery- create TLD's and set them.
2.Registerar- wgo sell domain name like godaddy
3.Registrant- who register a domain name
ICANN, internet corporation for asigned names and number(govt. bodies) for domain name registere process, it take care that all rules are being followed by registery, max limit fo domain registerary is 10 years





(WHOIS is databas- who.godaddy.com)

every TLd is require to share your information like email and etc.
all the information of Domain registerant available on WHOIS

.Benifits of good domain name- sets awareness(easy to remember and increase the visibility), Credibility, Protection
Easy to remember, easy to spell, should be short, industry specific
. domain shouldn't have hyphponated words, multiple words strung together, misspelled words, similarity to a trademark






{DOP(domain ownership protection)}

. protect your privacy from everyone else
privacy--full protection,
ultimate protection- privacy+ full protection+ it protect our domain for 90 days even it's expire
we can dop on cheatsheet and godaddy and help centre.






{ DOD (Domain ownership disputes)}

for all domain related issue go to the changeupdate.com and fillup the form to get it resolve.

buy domain- go to Godaddy.com , search for domain name and buy it if it's available

Domain registration path-

Internationalized domain- in language another than english because we can access it with english and ascie version.







{USING DOMAINS - hold,move,use,sell it}

1. HOLDING -
for future plan, impulse buy, brand protection(insuring someone else will not take over their name, related to that domain if we buy all domains it will automatically)
2. MOVE -
internal or account change
#IMP. domain trasnfer is transfer domain from one registerar to another registerar

Due to secirity reason we can do domain transfer internally, we can send an article like 'transfer my domain to another godaddy acount' article no.822
domain transfer- go to godaddy acount-domain portfolio-godaddy icon-manage accounts all- select-transfer-mail.id-done
..external transfer is the domain provider is not GoDaddy that's external...domain contact information we can change after transfer the domain
(transfer my domain away from godaddy..article 3560)

Tansfer fee can also renew the domain which has normal cost is 20$
you can not transfer external domain for 60 days.....and for 10 days to internal transfer for .in

account change in 15min. for internal and for external 5 to 7 days

3. USE IT(domain)- website, email,forwarding, create it

DOMAIN FORWARDING- types- simple and formarding with masking
Simple- 301 permanent forwarding, 302 temperory
Forwarding with masking- the domain on url bar will be still same, it wroks only if target website is allowes due to security reason(masking is hiding the actual name of website)

click on godaddy icon-domain name- DNS- add forwarding- permanent- website name- keep button

using a forwarding website will only work with domian name and www.domain name, with https it will not work

4. SELL IT- after NIC





{DOMAIN MANAGEMENT}

if the domain is missing it might be expired, GO to domains tab - all expired domains/all domains
(cheetsheet - keos- domain- domain expiration timeline)
COMMAND FOR GAOX - /domainstatus - domain name
ARTICLE NO. 2675
. 5825

domian status code in godaddy help.....steps are- CRM- validate account- ask for domain name- GAOX- /domainstatus- domain name- get a code- search domain status code(2675) in x.co/help





{DOMAIN TRANSFER FROM ONE REGISTERAR TO ANOTHER }


Eg: godaddy to enom...make sure domain is unlocked(take 5 to 7 days from one registerar to another)....unlock domain...search for domain godaddy transfer tool.....be patient....

unlock by godady-validation.......domain-domain transfer...domain name....within 60 days are not allowed t transfer.......enter authorization code..green check if it's valid(to unlock he will have to go to main registerar)

reason for 60 day lock-- purchase new domain....transfer from one registerar to another...change contact information / it is optional ( epp code/authorization code/ transfer key)




{DNS-DOMAIN NAME SYSTEM}

DNS-connecting domian with your website(use it part- require to connect)..anything that is connected to inernet/wifi... has it's own IP address....any change is DNS it take 24 to 48 hours...connect with website requires DNS

DNS basics-- fundamental BG for intrnet..domain name relies on DNS it gives right direction of IP address.....cache is temp. memory....ISP internet service provider, which provide internet to you.....A-record= website IP address
visit website- computr check cache-ISP check, cache/Ip address

ISP server- Root server- TLD server- name servers- DNS zone file- Webserver- now we get to see website(in 1 sec.)....problem: my website is down/it's not working
= browser check it's own memory- reach it to ISP(it will check it in it's cache)- root server(if no one has reach that website by ISP)- TLD server- provide name server(godaddy) and the hosting company will provide you the zone file(hostng) chek for a adress/ip address

cache memory will make it easier to get access and it vanish out wihtin 20 to 24 hours....Ip address exist in zone file....webserver will load all th websites

BROWSER REQUEST TO GO WEBSITE CHECK CACHE- COMMUNICATE ISP TO KNOW IF IT NEEDS IP ADDRESS TO PULL OUT WEBSITE-- ISP GO TO ROOT SERVER TO FIND WHICH WHICH TLD SERVER TO GO-- NAME SERVER LOOKS FOR ZONE FILE GIVE IP TO ISP-- WEBSERVER WH9ICH GIVES ISP THE WEBSITE FILE-- ISP GIVES EVRYTHING TO BROWSER TO PULL UP WEBSITE

CONTROL PANEL- DNS&NS--
DNS records-- Godaddy provide automatic domain name added you just have to type www.
(Domaindiagnosis.com) to get the information of domain it will provide complete information (combine data of WHOIS, DNS lookups)
(whoishostingthis.com) it shows where the website is made(who owns it and who is hosting it) , both the websites are avilable for customers also. Name server






{CUSTOMER }*propogating, frequently,repulsed,come-across,covered with work, divided attention

Always use customer's name(communication is more than words).....think before you type and read out the message before hitting send button......FOCUS- when you are new, focus can be a challenge
DEALING WITH DIFFICULT SITUATION-- *Bad new is something which customer don't want to hear........ we can't give a solution all the time,we will have to deliver a bad news to customer(tell the customer he will have to confront the problem, Eg: i have a news which you are not hoping for)
quickly move away from that news to give solution..........HONESTY-- EMPATHY-- SOLUTION

HONEST-- means, delivering the truth without any fabrication or exaggerations to make it easier to deliver......don't overextend yourself, make excuses or blame other(in case if previous guide has made a mistake), softening the blow
*Remember--
SCENARIO-- The customer has a standard website builder site. They have been selling products on Etsy and Amazon, but now want to do it on their site.
They do not believe they should have to pay more money to do something the product should already do.
--now, build a response to the customer


honesty-- That's great that you are planing to expand your buisness by selling products on your website also. But now as you want to expand your buisness you will have to upgrade your plan so that you can do well on your website also. you will have to pay some amount for it because godaddy will provide you better security to mkae your buisness secure.
empathy-- this can be frustrating for both of us because you are not able to do which you want to , but here's i have some options for you


HOW TO ESCALATE-- Update the notes before transfering the customer to your supervisor.......handling uncomfortable content, talk to your supervisor if you are not comfortable to handle. against policy
Handling unprofessional customer--

____________
| [TIPS]
| CUSTOMER SHOULD FEEL LIKE PLEASENT TO TALK TO US, GIVE POSITIVE OUTCOME SO THAT COVERSATION SHOULD SOUND LIKE A CONVERSATION
| USE SURE AND NO PROBLEM...USE ASSURING WORDS LIKE I'S EXPERT IN THIS.................KEEP YOUR STATEMENT SIMPLE AND BRIEF. DON'T MAKE IT MORE CONFUSING....TRY TO CHECK IF THE CUSTOMER IS UNDERSTOOD OR NOT.
| "WOW, I CAN IMAGINE HOW THAT WOULD BE EXHAUSTING........ACKNOWLEDGE THAT ANSWER/CUSTOMER AND GET BACK TO TRACK
| PERSONAL-- ADD OCASIONAL EMOJIS.....OFFER ATLEAST ONE EDUCATIONAL ELEMENT IN EVERY CONVERSATION.
| EDUCATIONAL-- SHARE EDUCATIONAL CONTENT TO CUSTOMER
| PREDEFINED CONTENT-- MESSAGES FOR COPY PASTE...DON'T USE TOO MANY SCRIPTED MESSAGES
| MEMORABLE-- SEND SOME MEMORABLE COMENTS SO THAT CUSTOMER REMEBERS YOU LIKE YOU CAN WISH THEM FOR SOMETHING
| "I HOPE NEXT WEEK'S CONFERENCE BRINGS YOU A LOT OF BUISNESS "
| PROOFREADING FOR ACCURACY-- "USE GRAMERLY", CHECK TYPOS(TYPING MISTAKE)...........positive, simple brief, personalize, educate, memorable]
|____________