Notes

A: 8993113460246948
CB: 6469323721 / (929) 213-1982

Talk to: QI XEN
Concern: MODEM ACTIVATION

RESO: Ran ITG, follow TS, modem offline, sched tech. #resolved EOC

Original: Wed Oct 18, 2023 from 10:00 AM - 12:00 PM EDT



XM: DECL8773102421439573INE


XM PITCH:

As we work on your concern, and as one of our valued customer; we'll check on great deals on your account wherein we can save more on a moving forward after we resolve your concern. Does that sound like a plan?
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A: 8773100100625421
CB: (845) 637-6341

Talk to: MALCOLM
Concern: Cx is asking about the missed call from xfinity.

RESO: Ran ITG, cx educ and comfirm that service is working fine. No changes on the account. EOC

CR Ticket #CR113300226


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no account pop up | 2779
A: 8499051430183321
CB: 6094051567

Talk to: Michelle
Concern: Cx is asking the VM from xfinity that his internet is working.

RESO: Cx educ, check connect and confirm to cx that his modem is online. Cx will check it later this afternoon. No changes made. EOC

NOTE:

N:
P:

XM:

MacAddress 28808803F208 ,
MTA 28808803F209
Model: CM500V

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A: 8773105070506972
CB: (508) 681-5358

Talk to: Tracy
Concern: Modem Activation | Follow about her concern for adding her owned device | Asking for credit

RESO: Cx educ for the process, coordinate to ECM, add modem, complete w.o, ran ITG, provision modem. Modem is working. Unable to give credit because there's no bill yet on the account. Offer callback w/in a month to give credit for the inconvenience. Cx agree. #resolved EOC

CR Ticket #CR113308702
ECM0004367647

Note: Cx don't have any service due to misunderstanding. She just want to downgrade and remove cable from her old account 8773105070376491. But service got disconnected. Start a new one. Having error to activate the modem on the new account.

2.26
N:
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XM:

unfortunately we are unable to add..please reach out Northeast Division/Freedom Market via OneCTI tool or leadership for assistance with adding modem

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A: 8299600064313612
CB: (804) 382-3598

Talk to: LAVERNE
Concern: Port-in Request
Verizon: 8042304951

RESO: Transfer the call to Port-in Dept. EOC


New: 8043490422
8042304951

Rate center: RICHMOND
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A: 8773102902801325
CB: 5085586131

Talk to: JANET
Concern: Intermittent Connect / Frozen image

RESO: Ran ITG, follow TS, restart equip, send signal. Flex is working. #resolved EOC

CR Ticket #CR113336072
CR Ticket #CR113330369

N: Nana-47
P:

XM: Decline
40
nbc news

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A: 8499200074242683
CB: (302) 597-8431

Talk to: PIERCE
Concern: Modem Activation

RESO: Ran ITG, set up wifi name/password, provision modem. Modem is working. #resolved EOC

CR Ticket #CR113350750

N: 1208Marty
P: welcome8431

Samsung 1-800-726-7864 samsung.com/us/support

704FB82C886F

XFSETUP-886F

2001:558:4042:84:b031:cf6:426e:9f0d

2001:558:4042:84:b031:cf6:426e:9f0d
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gsr
A: 8499100101237708
CB: (267) 975-0225

Talk to: JOYCE
Concern: Unable to access station like BET, GSN. |UPGRADE CABLE

RESO: Educ cx about her plan, Offer Pop TV for the upgrade, send approval. #resolved EOC


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A: 8529101190015850
CB: 8104596861

Talk to: CAROL
Concern: Follow up for the Outside Drop Visit

RESO: Cx educ for the process, coordinate to ECM for the update. EOC

ECM0004374727

N:
P:

XM:

HOW12304

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A: 8220122014252869
CB: (404) 553-1816

Talk to: SANGRIA
Concern: Modem| Wifi name/Password Update

RESO: Ran ITG, update wifi name/password, cx able to connect his devices. #resolved EOC

CR Ticket #CR113367512


N: peewee1955
P: 1955peewee

XM: DECLINE

Peeweeytracy

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A: 8499051630302952
CB: (609) 304-5565

Talk to: MARIE
Concern: Cable issues | Streaming issues

RESO: Ran ITG, follow TS, send signal. Cable is working. #resolved EOC

CR Ticket #CR113371323

XM: DECLINE
CR Ticket #CR113372110

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A: 8773201250500883
CB: 6035080456

Talk to: MARIA
Concern: Cable Issues

RESO: Cx educ, call got disco, endorse to support. EOC


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Hey Estela, Christian Jade from VXI Panorama is transferring a call from...

A: 8299300110013106
CB: 3045459579

Talk to: DEBBIE
Concern: Netflix Concern
AUTH: YES

RESO: Take over call, assist cx how to login w/ netflix using his son account. #resolved EOC


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A: 8773500390102975
CB: 2039129601

Talk to: THOMAS
Concern: Cable Issues | RDK 03013

RESO: Ran ITG, follow TS, At this time a technician is needed to resolve the customer’s issue. EOC

Scheduled for 10/18/2023 from 10:00 AM - 12:00 PM

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A: 8495752790231766

A: 8495752790223441
CB: (954) 444-6685

Talk to: JOSIE
Concern: NO CONNECTIONS

RESO: Ran ITG, educ cx for the transfer of service. Support take over the call. EOC

PDSAT
v

N:
P:

XM:

1C9D72D76679
2001:558:40c0:ad:9c7e:5b93:d0d4:42b5
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A: 8499100027119410
CB: 2679717785

Talk to: JEFF
Concern: REQUEST TO TRANSFER THE ACCT FROM JEFF CARTER TO RAYANA SMITH.

RESO: Cx educ for the process, create
ECM004376382. EOC

ECM0004376382

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[email protected]
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