Notes
Notes - notes.io |
4109772150
8299400400660424
Concern: Modem: no internet
Reso: outage on neighborhood.
------------------------------------------------
Ruel from VXI Dvo Central ]]]
12:33 pm
Spoke to Sheldon
(908) 612-7849 /
Dr dorlen 9088033144
8499052530404906
Concern: No internet and cable
Reso: RUN ITG 2.0 All out, routed to tech
Tech appointment
Oct 18 Wed 12:00-2:00 pm
Waitlist:
Oct 18 Wed 8:00-10:00 am
-------------------------------------------------
Spoke to Jensy Pitch
9783876826
8773103521117366
Concern: Modem Activation
Reso: Run ITG send signal isue resolved. EOC
CR Ticket #CR113302643
iphone15 67.56/124.99
-------------------------------------------------
Spoke to Suzanne Kuhn ECM]]]
8299600250077310
7175764599
Concern: Cables need to bury
cables need to bury she called before about this but the cables is still not burry.
108 Park Shore Cir, Moneta, VA 24121
Run ITG drop issue
Contact ECM but reach central dept.
inform Cx i will call her back for the follow up.
-------------------------------------------------
Spoke to Kathleen Milani Pro
8027537036
8773500300174981
Concern: return lable
Inform 8299420720000820CX it a self service: visit xfinity.com/returns to get return lable.
send article trhoug cx email
[email protected]
issue resolved. EOC
-------------------------------------------------
Spoke to Michael
8299420720000820
-------------------------------------------------
Spoke to lois Pitch
6172541593
8773103250187804
Concern: cant watch ION on channel 19.
Reso: Check channel line up and Ion is on channel 15. issue resolved.
2 phone on us
4:30 tomorrow
-------------------------------------------------
Spoke to Eloise Issue pitch
4802920379
8993212790263860
Concern: No Internet connection on cable box, she experince this evey week and might disconnect her service due to service issues.
Reso: Run ITG: Outage
Process credit for the inconcenience. $39.98
8993212790263860
-------------------------------------------------
Spoke to Kimberly
8299600840177778
5405815737
Concern: Started Sunday Night, Cant connect to wifi using mobiles.
Reso: Run ITG no Connectivity
need to upgarde the modem
Ship XB6 modem
wave df $31.43
issue resolved. EOC
-------------------------------------------------
Unknown Pitch
Spoke to Justine
8993114550244322
Concern : Cx order 3 phones thru xfinity website order number: 3731200205070621603
Check Account order didnt push throug because the credite limit is 0. EOC
152134354
march 1 1996
-------------------------------------------------
Spoke to Howard
3399271352
8773102380058703
Concern: Cant access netflix its asking cx to sign in.
Reso: Run ITG send signal. issue resolved EOC.
[email protected]
howie7755
-------------------------------------------------
Spoke to Barbara- harry trice
8773102250511559
3024506933
Conecern: Cable Lines are cut off
Reso: Run ITG routed to tech
Appointment: Oct 18 wed 3:00-5:00 pm.
cx mentioned that we need to tear off the road to burry the cable lines.
-------------------------------------------------
Spoke to John
8773100020201683
72084530000
Concern: Using voice remote: local weather shows diffirent state instead of Weymouth (MA)
Reso: Run ITG send signal issue still persist.
what we did is we unplaug the power corde and change the battery remote. issue resolved EOC.
-------------------------------------------------
Spoke to deressa
8608400572
8773400235600178
Concern: modem rectivation
Reso: Run ITG send provisioning signal. issue resolved. EOC
-------------------------------------------------
Spoke to Bryan
6363463282
8773102110091255
Concern: Called ealrier and sched tech, tehy recived a text message their service is already up and running and they cancel the tech.
callback again to check the status of his modem.
Reso: run ITG modem is online
Tech appointmnet
Oct 18 wed 2:00-4:00 pm
-------------------------------------------------
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