Notes

9yv
5340
x.co/crm
x.co/cheatsheet
x.co/help
help.godaddy.com
dodaddy,com/help

Troubleshooting: The flow, Skillful questioning, duplicate the problem to chek the problem and resolutionn


Flow of troubleshooting:

Clarify: the concern

Dupliacte the concern to check what is the problem

Set expectation

Investigate and find resolution


Skillful questioning

DUPLICATION:

the true out comes
Fix: fixing the issue then and there
Address the issue: give the time for fixing the issue
Escalte the issue that team will reach out for the further help



NATURE OF MESSAGING
: IT HELPS TO UOU TO CREATE GREAT EXPREICE

OUR REPUTATION: Company Relies on guides to maintain reputation

Dual Purpose: Mesaging fills the dual need of imemediacy and control for cx.

On Demand service; providng service when cx is ready at any time of the day


Delibrate focus: when communicating it is easy to send the wrong or miss the SLA so double check the message before sending it

Respond with purpose: To push the conversation forward with our message.

DOMAINS: It is the address for any website, It is our first and primary product.

Domain name: to make if addres more humarn friendly, they identify location. Human can use domain for this, when you type domainn name we can idntify ifo about the ip address

Anatomy of domain : htpp://www.dodaddy .com(URL)
Protocol: htpp
Host(dsubdomain) www.
SLD( Second level domain): godaddy

TLDS Intro:.com, .co top level domain hat re right of the dot Fully qualifies domain name

TLD: are of two types
GTLD: com any thing that is more than 2 words generic top level domain

ccld (country code top level domain): any thing that is of 2 words that may represent geoghraphic location
: .me mexico, .nyc, .uk, .za fo south africa can be rgistered for 1 year ,cn, for canada they might be restricted



Involved partners: three R: Registries:I it manages tld and set rules for it. amount of time for which a domain can be used.

Registrar: that sell doman dame extention lke name chep , godaddy

Registrants: A person or buisness that register the domain name

Registeries Terisrar, Registrants

The govening body are called: ICAAN: Internet code for assigned name and network : Manages and ordinating ip adress and domain, it helps to cloolect human data life phone number, mail address.

WHO IS: all the database go in who isdata base, term that describe to collect the data which is not public, domain registeration dates, expriration date also the data can be find by WHOIS search whois.godaddy.com .


Benifit of a good domain name: IT sets tHe awareness , Easy to remember, IncreAse the visibility, Brings the credibility of a brands, protect the brand

Things to avoid: Misspelled, Hyphenated words, Similarity to a trademark, Multiple words strungs together.

DOMAIN Ownership PROTECTION (DOP): ; Yo can chnage the email or phone number for your website.

Full Ownership PROTECTION : It has all the ffeature of privacy and it also locks your account, they have to send an OTP to access domain.

ULITIMATE Ownership PROTECTION: It has everything as dop AND DOP and it alsi hekps you for 90 days even before the domain expires. We can find the domain owner sip in cheatshet helpcenter and our website.

Domain ownership dispute: We go to chanageupdate.com fill out the form for changing or gaining a domain acccess if they lost the domain or someone tries to threat them to delete the domain.


HOW TO REGISTER THE DOMAIN NAME:

Go to godaddy.com, search the domain if it will ne available then purchase the domain if it is available it will ask you to sign in the and fill the cards details.

Premium Domain: If someone wants to sell the domain in godaddy they can and earn profit for it.

Internationalized Domain: anyt domain that is written othee than in english like a doain name that has hindi and english words mixed.