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intro:
// hi, thank u for calling xfinity! my name is gigi! can i have your first and last name please? (. . .) how may i help you today?
aer
thank u so much for giving us this information, i understand how troublesome it is to have this issue but don't worry since you got me on the line, i'll make sure to give you the best resolution possible!
verification
but before that, let me just pull up your account right here on my end!
reso
closing
// can u confirm if i was able to resolve your issue? (i am glad that i was able to help you!)
// is there anything else that i can help you with?
// to sum it all up, you called in today because you are having issues with your (issues) and what i did best is (resolution)
// ang loyalty
// bye bye & feedback
once again, this is gigi from xfinity's technical team. i would also appreciate any feedback of how i have assisted you today! stay safe, stay healthy, and bye bye for now!
---// pitch
as i've checked here in your account, you are actually eligible for xfinity mobile promotion which could save you up to 30$ on your monthly bill!
may i know who is your current provider?
how much do you pay for it monthly for each line?
and what service is it?
ooh, i think you are paying too much. because here on xfinity, you can save up to (number) monthly and (number) annually with the same service. do you want to take advantage of this?
i understand that (ilang issue) but i just wanted to share you that because you deserve to know about this.
acc no:
VXIDVCEN GIGI
caller's name:
cb no:
issue:
reso:
ticket no:
addtl notes:
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