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PGPurple Guest
Purple Guest


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PGPurple Guest

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Oct 30, 2023 9:51 AM
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PGPurple Guest
09:51:16 AMWeb Chat
Hello
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You09:51:21 AMWeb Chat
Hello, thank you for contacting Xfinity. My name is Abhishek. How may I help you today?
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09:51:34 AM
ID_AuthF
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09:51:34 AM
AgentGroupID10006958
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09:51:34 AM
Account8771400901924011
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09:51:34 AM
SAML.DatapassAutomatonId:18000799;uui:1,8771400901924011,2194551941,F,,8666330089,3214C23BEAA833,,46404,N,,,1120;
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PGPurple Guest
09:52:50 AMWeb Chat
My internet is offline.
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You09:53:23 AMWeb Chat
Please be assured, I will be assisting you with this.
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09:53
You've reached the right person. I'm happy to assist you.
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PGPurple Guest
09:54:16 AMWeb Chat
Can you please call me it been two days.
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You09:54:50 AMWeb Chat
I wish I could call you as I am from chat repair team I can assist you with your concern over the chat. I would be more than happy to assist you.
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PGPurple Guest
09:55:18 AMWeb Chat
Ok
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You09:55:39 AMWeb Chat
May I have your first and last name with area zip code to pull your account.
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PGPurple Guest
09:56:18 AMWeb Chat
Danita Higgins 46404.
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You09:56:37 AMWeb Chat
Thank you for providing information.
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09:57
Danita Meanwhile, I am pulling account information. How is your day going?
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PGPurple Guest
09:59:03 AMWeb Chat
It's not great. I could watch my TV upstairs or in the family room downstairs.
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You10:00:07 AMWeb Chat
Danita, I understand the importance of having your services working. I want to ensure you we're doing everything possible to resolve your issue in a timely manner.
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PGPurple Guest
10:00:50 AMWeb Chat
I hope so. Thanks.
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You10:00:58 AMWeb Chat
Please check the status of the online light/ Internet light on the modem.
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PGPurple Guest
10:03:29 AMWeb Chat
The two lights at the bottom are not lighting up.
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You10:03:52 AMWeb Chat
Thank you for confirming.
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PGPurple Guest
10:04:08 AMWeb Chat
The four one is blinking.
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You10:04:28 AMWeb Chat
Okay Danita, Please check all the wires are connected secure and tight.
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10:04
As Most of the time the issue is caused by loose cable connections to your modem.
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PGPurple Guest
10:08:03 AMWeb Chat
No, they are secure. My cable box is not all lights up.
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PGPurple Guest
10:09:32 AMWeb Chat
It couldn't be outside.
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You10:09:40 AMWeb Chat
Danita, Just to confirm as you mentioned your internet is offline. Are you also facing issue with TV box?
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10:10
Thank you for providing information.
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10:10
I appreciate your patience and efforts over the chat.
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PGPurple Guest
10:10:52 AMWeb Chat
I don't have a TV box.
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You10:11:26 AMWeb Chat
I got it! Thank you for clarifying.
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10:12
Let me go ahead and run the health check on the system. I t will take 2-3 minutes to complete please stay connected over the chat.
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PGPurple Guest
10:12:37 AMWeb Chat
Ok
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You10:12:56 AMWeb Chat
In the meantime, Have you heard about amazing Xfinity App?
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You10:14:00 AMWeb Chat
Hang tight. The automation is gathering the network health from multiple sources.
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PGPurple Guest
10:14:14 AMWeb Chat
I don't know what you are talking about in my old school.
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You10:14:44 AMWeb Chat
Let me explain it to you.
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PGPurple Guest
10:15:10 AMWeb Chat
Lol ok
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You10:15:18 AMWeb Chat
Xfinity App is the destination for you to get the most from your service. You can easily manage your account as well like View current bill, billing cycle data usage and due date, view plan details and outage maps. You can download the App from App Store or Google Play and sign in to the App using your Xfinity ID and password.
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You10:17:00 AMWeb Chat
I am now working on rectifying signal congestions and we are doing great so far. After this I will run system clean up to remove signal clutter, next step would be system re-connection and lastly, system update.
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PGPurple Guest
10:18:46 AMWeb Chat
I'm on a budget.I get a pay difference on the day of two weeks, so I don't know when it is coming. I try to pay my bills on time.
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PGPurple Guest
10:20:07 AMWeb Chat
Ok, but it's still the same on my in.
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You10:20:10 AMWeb Chat
That's Great. Xfinity app makes you easy to manage account, troubleshooting and much more! It's free of cost.
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10:20
Good news! The premise health looks great.
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PGPurple Guest
10:20:46 AMWeb Chat
I don't know how.
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You10:20:51 AMWeb Chat
the next step in troubleshooting will be to query the wireless devices currently and recently connected to their Wireless Gateway.
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You10:21:56 AMWeb Chat
Please be assured Danita, I am doing troubleshooting internet step by step.
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PGPurple Guest
10:22:53 AMWeb Chat
I'm still don't see the lights at the bottom light up.
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10:23
Ok, there're now.
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You10:24:53 AMWeb Chat
Do not worry, Please once try to connect to internet if you are able to do it and let me know.
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PGPurple Guest
10:26:03 AMWeb Chat
I try but no pictures, and it says error.
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You10:27:07 AMWeb Chat
Please try to check your internet on other devices and let me know.
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You10:28:34 AMWeb Chat
Danita, Are you getting this error on streaming app?
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PGPurple Guest
10:28:40 AMWeb Chat
I got everything secured.
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PGPurple Guest
10:29:44 AMWeb Chat
I don't know.
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You10:31:00 AMWeb Chat
Danita, Let me check it for you.
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10:31
Please wait I will let know.
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PGPurple Guest
10:31:50 AMWeb Chat
It was fine that Saturday morning but night when it ran so bad that's when didn't have no internet.
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You10:32:27 AMWeb Chat
Please be assured. Your issue will be resolved
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10:32
I am checking every point so it will not occur in future.
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10:33
I will let you know
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10:33
While waiting, Have you heard about amazing Xfinity hotspot?
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PGPurple Guest
10:36:10 AMWeb Chat
It's only in my living room upstairs and family room downstairs. But my bedroom it fine.
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You10:38:02 AMWeb Chat
Danita, Thank you for letting me know.
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10:38
How long you are facing this issue?
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PGPurple Guest
10:40:07 AMWeb Chat
Two days this and three now.
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You10:40:45 AMWeb Chat
Thank you for information and I checking it on priority.
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10:40
Please do not press the back button and also avoid using other applications for us to stay connected without any interruption.
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10:41
I am almost done. I appreciate your patience.
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You10:44:23 AMWeb Chat
Danita, As you mentioned you are getting internet issue upstairs and downstairs only it seems the issue is with WIFI range. you are not getting WIFI coverage upstairs and downstairs so at this point my suggestion is to go Xfi pod.
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10:45
xFi Pods are easy-to-install devices that can be paired with a compatible xFi Gateway to help eliminate areas where WiFi coverage drops or is weak, also known as "dead spots."
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PGPurple Guest
10:45:15 AMWeb Chat
What is that.
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You10:46:06 AMWeb Chat
Danita, XFi Pods help eliminate areas where WiFi coverage drops or is weak, also known as "dead spots."
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10:46
It gives better range of your WIFI throughout your home
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PGPurple Guest
10:47:37 AMWeb Chat
I have to take this back and get something else. I'm try of paying out my pocket when something goes wrong.
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You10:49:22 AMWeb Chat
Usually, Xfi pods cost $119 for one and for set $199 but I can help you with free Xfi pods.
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PGPurple Guest
10:49:40 AMWeb Chat
I have no problem with the TV in my room downstairs.
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You10:50:13 AMWeb Chat
Thanks for providing information.
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You10:51:48 AMWeb Chat
As you mentioned, you have multiple floor. So it effects WIFI range.
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PGPurple Guest
10:53:14 AMWeb Chat
I brought something like that from you post make it better. Wireless mocard.
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You10:54:51 AMWeb Chat
Got it!
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10:55
I appreciate your business with Xfinity and value you as a customer.
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10:55
Because of that, it got even more exciting and rewarding! As our way of saying MASSIVE Thank You for being loyal with us, you can take advantage now of your XFINITY REWARDS!
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10:56
Danita, xFi Pods help extend the range of the WiFi coverage in the home, but are not intended to provide the maximum speed of the internet speed tier throughout the home.
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You10:57:40 AMWeb Chat
It will Extend xFi Gateway signal throughout the home.
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10:58
Please let me know if you want to avail Xfi pods at no extra cost.
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PGPurple Guest
11:00:37 AMWeb Chat
No
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You11:01:11 AMWeb Chat
Alright! I do respect your decision.
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11:01
Are you getting issue on multiple devices?
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PGPurple Guest
11:03:27 AMWeb Chat
Just the two.
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You11:03:47 AMWeb Chat
Thank you for confirming.
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11:04
Are your able to browse internet while connected to WIFI?
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PGPurple Guest
11:05:51 AMWeb Chat
Yes. In my room downstairs bedroom.
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You11:07:43 AMWeb Chat
Alright! Your internet is working fine within range of WIFI.
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PGPurple Guest
11:09:40 AMWeb Chat
Yes, but not upstairs and downstairs in the family room, it is not far from my room.
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You11:09:49 AMWeb Chat
I would suggest you to go for Xfi complete it will provide you unlimited data usage and better range throughout home with Xfi pods at no extra cost after having 14 days speed assessment test for best internet connectivity.
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11:09
I
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11:10
Sorry for typo
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11:10
I understood you issue that's why I am suggesting you to go with Xfi complete.
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PGPurple Guest
11:13:31 AMWeb Chat
Can you send one to see cable outside squirrel all ways on cable walking online.
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PGPurple Guest
11:14:32 AMWeb Chat
Got to get ready to go to work soon.
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11:14
Thanks for your help.
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You11:15:10 AMWeb Chat
Do not worry, There is no issue from our end.
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11:15
I will also add notes from my end.
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11:15
Is there anything else I can assist you with today?
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You11:17:35 AMWeb Chat
To summarize today you came for internet offline line. I did internet troubleshooting and your internet working fine as you confirmed from your end
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11:18
Danita, For better Coverage I am suggesting you to go with Xfi complete.
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11:19
Thank you for being a loyal Xfinity Customer. I wish you have an amazing rest of your day and a fantastic weekend ahead.
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11:19
😀
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Thank you for being a loyal Xfinity Customer. I wish you have an amazing rest of your day and a fantastic weekend ahead.
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Log in at the Xfinity app (download on the App Store or Google Play). If you already have the Xfinity app, make sure you have updated to the latest version. - At the top of the Overview page, you’ll see your WiFi name(s). - To see your network name and pas sword, select Network, - Select Edit WiFi when using the xFi website, or select the pencil icon when using the Xfinity app to make changes. - Then check mark the box : use different wifi name and pas sword for 2.4 and 5.0 ghz - Then edit you wifi name by mentioning 2.4 and 5.0 at end of wifi name - Select Apply Changes after making any updates.



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please follow these steps to see different wifi bandwidth .1) Go to xfi app 2) click on connect tab 3)click on your network name 4) select see network 5) click on the edit wifi on top right corner of page 6) there you will check the box for using different name for 2.4 and 5.0 bandwidth



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Thank you for being a loyal customer with Xfinity . We appreciate your business with Xfinity and value you as a customer.



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I appreciate you answering all my questions patiently which will help me in identifying your issue over the chat.



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Thanks for the information. I appreciate you taking time in reaching out to us. I am more than happy to quickly help you fix your issue so you can enjoy your Services



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Please be assured you are connected with right person and I will personally take care this time to get this resolved for you.



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I completely understand your concern. I know how it feels when Internet is not working properly and you are dependent on internet for study, work and entertainment. I will definitely assist you with the no internet issue.



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I completely understand your inconvenience however I will do my best to assist you in all possible ways.



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Thank you for bringing this to our concern. Let me quickly check it and help further to get this resolved.



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That's wonderful to hear! I hope that your day goes greater and smoothly all through out!



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Please help me with your first and last name along with complete service address and zip code



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Please do not press the back button and also avoid using other applications for us to stay connected without any interruption.



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Kindly tell me more about your concern and let's start working on it