Notes

ASSURANCE:
Definitely, I can help you this. Please be assured I will provide you the best possible solution.
Please be assured you are connected with right person and I will personally take care this time to get this resolved for you.

ASSURANCE AND OWN IT:
Thank you for bringing this up to me. I completely understand your part, I will surely help you with this. Please be assured and let me take the complete ownership of it so that I can help you with the best possible resolution.

RELATABLE STATEMENTS:
Being an active user outside of my job, I can relate with your situation. I can completely understand the importance of reliable services.

OWN IT:
Thank you for bringing this up to me. I completely understand your part. Let me take the complete ownership of the concern you have and so I can help you with the best possible resolution.

APPOLOGY:
I apologize for the inconvenience, I definitely will make sure that it gets addressed immediately. This is not the experience Xfinity wants to deliver. Please allow me a chance to overturn the situation. I will try my best to resolve this and get everything sorted for you.

APPRECIATION:
Thank you for reaching out to us. I highly appreciate your efforts for troubleshooting from your end. Let me go ahead and quickly fix your issue so you can enjoy the services.

BAXA:
FOR INTERNET USERS:
Have you heard about Xfinity Hotspot?
If no: No worries let me go ahead and quickly share the details with you.
If yes: I hope you are enjoying our Hotspot services. Xfinity has millions of free and secure wi-fi hotspots nationwide to make sure you always stay connected.
If I don't want to know: No worries I respect your decision. Just to inform you Xfinity has millions of free and secure wi-fi hotspots nationwide to make sure you always stay connected.

Xfinity has millions of free and secure Wi-Fi hotspots nationwide to make sure you’re always connected. These hotspots give you fast, convenient Wi-Fi and are free to Xfinity Mobile customers and to those who have the Performance Internet package or higher. So whenever you don't have access to Xfinity Internet we recommend our customers to use the Xfinity hotspot to use as an alternative. You just need to download the Xfinity Hotspot App from App Store or Google Play store and sign in to the App using your Xfinity ID and password.

FOR CABLE USERS:
Have you heard about Xfinity stream app?
If no: No worries let me go ahead and quickly share the details with you.
If yes: I hope you are enjoying the exclusive features of Xfinity Stream app. Xfinity Stream app is the destination where you can watch your favorite movies and shows anywhere on any device at no additional cost.
If I don't want to know: No worries I respect your decision. Just to inform you Xfinity Stream app is a platform where you can watch your favorite movies and shows anywhere, on any device on the go at no additional cost.

With Xfinity TV one of our customer's favorite features is Xfinity Stream app where you can watch your favorite movies and shows anywhere, on any device on the go at no additional cost. Download the Xfinity Stream app on your mobile device from Play Store and App Store, enter your Xfinity credentials and then you can access the Streaming feature.

SELF HELP:
Have you heard about Xfinity App?
If no: No worries let me quickly share the details with you.
If yes: I hope you are enjoying the features of Xfinity app that makes managing your account as well like view current bill, billing cycle data usage and due date, view plan details and troubleshooting easy.
If I don't want to know: No worries I respect your decision. Just to inform you Xfinity app is the destination from where you can easily manage your account.

Xfinity App is the destination for you to get the most from your service. You can easily manage your account as well like View current bill, billing cycle data usage and due date, view plan details and outage maps. You can download the App from App Store or Google Play and sign in to the App using your Xfinity ID and password.

BUSINESS APPRECIATION:
I want to take a moment to thank you for your loyalty and for being a wonderful part of Xfinity family. We really could not be doing this without you.

PROMOTER:
Thank you for your support and co-operation over the chat I really appreciate it. You have been very awesome and extremely amazing with me today, probably the best person I talked today. 😊💕
I would love to hear your valuable response based on your experience with Xfinity and your chat experience with me today. If you’d like to share your thoughts, you can click the “end chat” option. I would highly appreciate your thought on the service and experience I have provided.

TECHNICIAN:
As, we have performed all the troubleshooting steps but you are still getting the same issue , In that case I will schedule the technician for you, so that once a technician will come and check all connections and resolve the issue for you. Shall I schedule technician visit?

Just to let you know, If you are not available during the technician visit then anyone can be there who speaks English and is above 18 years. They just need to have a copy of ID proof and a letter from you, authorizing the person to be there on your behalf.
You will get the confirmation email 30 min prior the scheduled time of technician visit.
No charges will be applied for any issues identified at Xfinity end or equipment rented out by Xfinity.
You can download the Xfinity My Account app at - http://customer.xfinity.com/help-and-support/xfinity-apps/ It gives you the convenience to manage technician appointments including cancelling or rescheduling through your tablet /mobile device”.

SOAK PROCESS:
You have been a great troubleshooting partner and we have done all the required troubleshooting from our end however it seems like this is some kind of signals issue or configuration issue with the equipment.
In order to get this issue resolved we will have to escalate your concern to our advanced repair team.
Rest be assured as our back end team will work on your concern from there end and get it fixed within next AAA hours and once the issue will get resolved our team will get back to you via text and confirm the same with you.
Please let me know if you are available on " AAA " ?
AAA, I am glad to inform you that your concern has been escalated to our back end team who will get it resolved at the earliest and here is the ticket number " AAA " for your reference.