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Thank you for bringing this up to me, together as a team we'll sure get the best possible resolution for this concern, Be rest assure😀
May I have first and last name of awesome customer please ?
Glad to have you on chat Ritik :)
May I know since hen you're facing issue with your internet connection ?
Please be rest assured , your chat is routed in safe hands , I will help you with my best to help you to get this issue fix over this chat :)
I'm initiating advance diagnostics health check from my end to your modem to check the root causing with it , your patience and co-operation is highly appreciated .
Thank you for understanding .
Ritik , may I know are you facing slow connectivity , intermittent , or no connection issue with your internet ?
Oh !! thanks for confirming that :)
I have initiated the advance troubleshooting from my end , I'II go ahead and check all the details and update you accordingly .
It's my duty to help you and provide you most beautiful customer service :)
I'm sending advance refresh signal from my end , Meanwhile , how's your day been so far ?
An automated check has determined that the modem is offline, may I know the light status of your modem is it off, on or flashing ?
I really appreciate your efforts , you're soo kind and co-operative :)
Glad to hear it, I'm also doing pretty good as I got such an Polite customer like you on the chat.
Thanks for asking !💕
The device is attempting to register as online after the restart attempt. The progress timer usually takes 5 minutes or less for the device to register. Throughout this process, real-time checks will occur to identify if the device is online.
I'II take care of everything from my end , please be rest assured .
I just completed the advance refresh signal from my end .
I would request you to please restart the modem and let me know once you done it
Thank you for the update !! please wait for 2 minute , the light should be solid white .
May I know the light status of your modem ?
Thank you for informing that , I'II do my best to get the resolution as soon as possible for you , please just allow me 3-4 minutes
Allow me 2-3 minutes to pull up the account. Please do not press the back button and also avoid using other applications for us to stay connected without any interruption.
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