Notes

#openinng
A wonderful day! Thank you for choosing Xfinity! This is Payal, your Xfinity Ambassador for today. It will be a great pleasure to assist you today. May I have your first and last name of awesome customer:)

Kindly tell me about your concern and let's start working on it.

Thank you for bringing this up to me. I completely understand your part, I will surely help you with this. Please be rest assured and let me take the complete ownership of the concern you have and so I can help you with the best possible resolution.

#ITG
Please help me with the CM mac address of the modem, which is printed on the bottom side of the modem, its 12 digit alphanumeric number.

Please do not press the back button and also avoid using other applications for us to stay connected without any interruption.

Thanks for specifying your concern. I understand the importance of a proper working internet in this digital world.

One odd maintenance in a month is must however if it is happening frequently definitely our network and maintenance team will prioritize on this after I will raise request and will make sure if it is network or signal connectivity in area it will be improved either through replace node hardware or lines or any needed configuration.

I will do one thing I will raise a request to our network maintenance team to check on frequent outages and work around it and provide the area stable connection.

I regret to know that you're not getting proper internet speed as per plan.
I can understand the Importance of stable Internet connection as it is important for tasks and assignments completion.

After running a health check, we have found that there is congestion on the network area. We need to refresh the signals strength and provision the connection and device once.

I will definitely help you to get your internet working back again to normal. Please be rest assured.

I have performed the necessary troubleshooting and done some fixes on the modem to ensure that issue doesn't repeat again in future. However still as a extra measure I will suggest you a technician visit at your premise. The technician will physically examine the modem health, coaxial connections and wall outlet at your premise.

As I have checked here, your modem is perfectly connected with Xfinity end and has no connectivity issue. However let me do some checks at my end to diagnose the strength of signals being transmitted from Xfinity end and to fix the slow speed issue.It will take 2-3 minutes. Please stay connected.

As I have checked here, your modem is unreachable/offline at our end. In other words, it has lost it's connectivity with Xfinity end. However please be assured I am working on to fix the issue.

As I have checked, the problem may not be with your device nor the line. The only thing that needs to be done is for us to investigate what's causing this issue. I will be creating an open ticket for our back office engineers to analyze the possible causes and resolve the issue remotely. We'll take care of this for you and will contact you within next 60 minutes on a priority basis.

Please rest assure, I will help you to resolve the issue remotely, if needed I will help you to schedule the tech appointment to check the in and out connection to fix the issue.

I can see that there is the past due amount of $259.90 pending from last 86 days. However I have tried to restore the services,
but the system is not allowing me to restore the services due to past due amount. I request you to please pay the past due amount to resume the services.

I can only imagine what you have gone through right now with your service in order to restore, Nothing to worry I'm here to help you,and I'll be glad to assist you with to get this resolve. Thank you for bringing this to our attention, We will definitely review your account to make sure you're getting the best service.

#call
I wish I could call you, as we are form the chat team we do not have access to call the costumer. Please allow me to help you with your concern, I will try my best to resolve your issue on chat.

Great! I apprecite any feedback on the service and experience I have provided you today. Thank you for being a loyal Xfinity Customer. I hope you have an amazing rest of the day.

As I belong to Chart department , We do not have access to call , If you wish to speak to an agent on call I will request you to contact our team at 1800-934-6489 and press 1-1-2 to speak with live agent or schedule a call back using the link -</p><p> https://www.xfinity.com/support/schedule-callback!!</p>

While working on your account, I found that you have a amazing deal to upgrade
your speed from 300 mbps to 600 mbps by just paying $10 extra.

#appriciation.
I would like to tell you is that, every person, carries a sort of energy with them, and you carry a nice breeze of positive energy with you, It feels good to talk to you and I really appreciate that!!❤️

I appreciate your efforts for trying the steps along with me. Your hard work and support is highly appreciated.
Thank you so so much.

You're a wonderful customer. Customer understanding make this place delight to work over here. Thank you so much for being so patience and supportive ❤️❤️

Thank you for being so amazing and patient with me, probably the best customer I had today. It was really very nice chatting with you.
I am feeling great while resolving your issue, I hope you are happy with the resolution I have provide you today?

This also to avoid similar inconvenience in the near future and it normally cost $100 for servcie visit. But no worries if the issue is caused by Comcast then the technician fee will be waived off.

As long as issue is from comcast end you will not be charged for the technician visit and the technician will let you know in advance if there are any charges applicable . So if there is your consent then only he will proceed with troubleshooting.

This also to avoid similar inconvenience in the near future and it normally cost $100 for servcie visit. But no worries if the issue is caused by Comcast then the technician fee will be waived off.

I appreciate your patience and effort going through the necessary troubleshooting steps to fix this remotely. Initial investigation indicates that there could be an issue with the equipment, physical connections and/or network connectivity.

There is a requirement to physically examine the modem health, coaxial connections and wall outlet at your premise with the help of a professional technician to fix this on priority basis. Shall I schedule the technician visit at your place?

You will also get an email with all the details of appointment scheduled.

If you are not available for the technician visit then anyone can be there who speaks english and is above 18 years.
They just need to have a copy of ID proof and a letter from you authorizing the person to be there on behalf of you.

There will be a automated call for confirming the technician appointment, kindly acknowledge that to avoid cancellation.

You will also get an email with all the details of appointment scheduled. If you wish to change or cancel your service appointment,
go to http://My.XFINITY.com and click the 'My Account' header near the top of the page You can download the Xfinity My Account app
from the app store. It gives you the convenience to manage technician appointments including rescheduling through your tablet /mobile device.

Allow me 2-3 minute to review your previous conversation so that you will not have to repeat yourself and this will be taken care as soon as possible. Your patience is appreciated here.






































Notes
I'm Feeling Lucky

If you like notes.io, please support us via Cryptocurrency(Ether,Doge,Monero)

repost for Instagram

Paste Keyboard iOS - Quick Replies

v 2.7.3

We'd love to hear from you. Please email us at [email protected]

Copyright 2022 Metromedya

ios uygulama geliştirme