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Hello ---, glad to have you on chat :)
Please do not press the back button and also avoid using other applications for us to stay connected without any interruption.
I appreciate you bringing this to our attention. That's not the experience we want you to have as a customer. Let me go ahead and check the root cause of the issue and fix it.
I do apologize for the past experience and let me go ahead and turn this around and make the best experience for you.
Thank you so much for your time today and thank you for being a wonderful part of Xfinity, have a great night/day ahead !!
(Tech Visit)
There will be a automated call for confirming the technician appointment, kindly acknowledge that to avoid cancellation.
If you are not available for the technician visit then anyone can be there who speaks english and is above 18 years.
They just need to have a copy of ID proof and a letter from you authorizing the person to be there on behalf of you
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