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I appreciate all your working with me. You are doing really great. Please stay connected.
I appreciate all your working before coming on chat to fix the problem from your end. Now let me take care of this for you. Till then you can relax and grab a cup of coffee.
As I am from the basic troubleshoot team we have limited access to the promotions however we have dedicated team who has more access to the legacy packages relatively at lower cost. I would request you to please connect with the team on : 1800-934-6489 and the team will assist you to get the best promotion at lower cost.
Please do not mind my silence I am working on your issue and will update you on the same for sure.
I assure you that the concern is in right hands and I will get the complete and correct resolution provided to you by following my all resources.
I appreciate you bringing this to our attention. That's not the experience we want you to have as a customer. Let me go ahead and check the root cause of the issue and fix it.
I can see your device is performing well on the Xfinity network, so let's dig a little deeper to determine if there are other issues.
Let me go ahead and see what we can do together to get this taken care of. To begin, I will now run some diagnostic checks on your modem
Meantime, I would like to inform you that you can download Xfinity My Account App using your smart phone. It is a fantastic app that let's you manage your bills, troubleshoot your services like sending a signal to the cable box, check if there is an outage, manage tech appointments and many more.
Let me go ahead and perform some diagnostic test on your modem to resolve it remotely. Let's fix the issue together. Please rest assured if there is need for technician then we will schedule a tech for you.
Out of curiosity, may I know how much are you paying for your current mobile services and for how many lines?
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