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Shakira la isla bonita
Taylor swift yellow
Taylor You belong to me
Metallica one
Silvio debo partirme en dos
gus/bos pantano
foster the people sit next to me
Mexican music pepe aguilar no lo habia dicho
jimmy hendrics led zeppellin+ tangers gone
Roberto
Hozier no rain
Terminology
Due date fecha del pago mensual en stallantis
past due atrasada con el pago ejemplo 23 days past due
grace period periodo de gracia the amount of days they have antes que se le agreguen late charges
INTEREST RATE
PORCENTAGE DE INTERES QUE PAGA EL CLINETO POR EL PRESTAMO
EJEMPLO THE COSTUMER PAYS 200 pERDIEM interes por dia
1 cada dia se acumula 1 de interes si han pasado 30 dias desde el dia de pago seria 30 de interes
Principle balance cunado se acaba ya no se hacen mas pagos
si el customer paga 200 entonces se le restaria 30 del interes perdiem o sea que pagaria al principal 170
Ejemplo
customer Principle balance of 22 679.83 total Perdiem 3.96 Last payment was proccess 30 days ago, so he has to pay 134.64 of interest.
720.88 a month always the same so 586.24 goes to the principal
New balance 22,093.59
como hacer que los clientes paguen
hacerlo de manera que se vea como un beneficio para ellos
claro y conciso tomar el control de la llamada
empathized aknowledge the customer situation repetirselos
offer assitence look for solutions
TAX SEASON
Types of questions
OPEN ENDED QUESTIONS
the answear can be anything
CLOSE ENDED
the answer can be yes o no
PROBING QUESTIONS
why_when
VERIFICATION QUESTIONS
CONFIRM THE INFORMATIONS
5 PIECES OF INFORMATION
VSI verify safeguard informaton
1 full name
2date of birth
3address
4account
5 SSN
Phrases to explore the situation
I want to make sure we're both on the same page
From what you explained to me the problem youre experiencing is ...
Please tell me more
Let me see if I got it correctly
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